Genesys Engineer Resume
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SUMMARY
- 6+ years experience with Genesys Framework
- 6+ years experience with Genesys Voice Platform(GVP) including
TECHNICAL SKILLS
- SIP Server
- URS
- Config Server
- DB Server
- Routing Stat Servers
- Reporting Stat Servers
- Interaction Center
PROFESSIONAL EXPERIENCE
Confidential
Genesys EngineerResponsibilities:
- Contact center background
- Application Operation
- Maintenance and Development
- Genesys Inbound Voice Application 8.1
- GVP,WFM, Infomart, Interaction Workspace
- Change, Incident/Service Request
- Release Management on Genesys
- Upgrades of Genesys
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