SUMMARY:

• Technical IT and Server solution professional with cloud, SDN and VNF with over twenty years of Technical IT and Server solution professional Integration and Test lead, and design in domestic and international markets
• Strengths include, is a customer focused professional team player who is a skilled, trouble - shooter, Integration and lead specialist, innovative problem solver, with wide scale of product knowledge.
• Recognized as a team leader/teacher with excellent communication skills with the ability to work well under pressure.

TECHNICAL SKILLS:

Routers/Switches: Various Cisco, Avaya and Nortel Routers

Switches: Various Cisco, Avaya and Nortel Switches

Routing: OSPF, EIGRP, RIP V2, Static Routing, Summarization, Redistribution

Switching: VLAN, VTP, STP, PVST+, Inter-vlan routing, Layer 3 switches, Etherchannels,IPV4, IPV6

Firewalls: Cisco ASA firewalls, SBC, BGP7000

Telco: Confidential AXE, NORTEL DMS and ATCA Plus peripherals

Monitoring Tools: Solarwinds, Cisco SDM, Wireshark, OMCR, CNM, NMT, WNMS .

Operating System: Windows XP/Vista/7/8 server 2000/2003/2008 R2, Red Hat Linux(Telecom grade), VMWare, Oracle Virtual Box, UNIX (Solaris)

Network Services: DHCP, DNS, VLAN, NAT, Active Directory 2003, RSPAN, FTP, IOS, DDI,Upgrades, SNMP, TFTP, SNMP, Squid Proxy, NAS, SNMP, TMN, Corba, Billing,X.25

PROFESSIONAL EXPERIENCE:

Network Engineer/SME/Network Design/Customer Applications Engineer

Confidential

Responsibilities:

• Implementation of new Confidential VoIP CA switches and platforms and support
• Including customer network architecture and Design of customer spec book and Network design documents
• Help with setting up router and switches’ based on spec book and customer design needs, open tickets and resolution findings for customer issue’s, Installation and Integration leader on site
• On-site support
• Did help a Customer in Cayman island (FLOW) with the migration from old switch to new telco switch, including job with getting everything to work with their existing Oracle SBC, and we had hundreds of trunks between mainland, Jamaica and customers on site, including PRI-trunk’s for PBX systems
• Network Engineering (design of NETD and Spec Book)
• Network design for spec book and NETD, based on customer feedback from CIQ
• Work Migration planning for new products and on-site support
• Work with customer and design an upgrade strategy for a seamless migration of old network and elements of both the IT side and Telco side, this is to make sure you do not overlap data and have any outage that will be service effecting
• DDI - Network engineer with implementation and integration of new equipment
• Onsite installation and implementation of spec book Node’s and any other customer specific node’s, Cisco Switches and Routers (software version 8 and newer
• Tools used
• Wire shark, HP openview, Netcool. IPAM(Microsoft), Infoblox
• Teach and mentor
• When you are on site with customer you train them on all new equipment and command line or gui interface’s so they be able to perform level 1 task’s

Confidential, Dallas Area TX

Responsibilities:

• Teach and mentor students.
• Help with homework questions.
• Grade Test’s.
• Keep reports of class performance, attendance and test and exam’s

Confidential

Subject Matter Expert & Engineer

Responsibilities:

• Authored detailed product implementation requirements and documents based on customer, product, regulatory requirements, contract commitments, and general improvements.
• TAS and ER support for both GSM and CDMA bases systems, including opening and closing customer cases and support on resolutions both including onsite support, read RCA and complete tickets
• NOC centre handling including day to day duties for custom cases and trouble solving and solution solving for open cases.
• End to end solution support, commission and integration for Avaya Government solution CDMA full system platform for Egyptian Navy, included nodes are ERS8600(A2P, CS-LAN, NEXT-HOP), MGW, CNM, CMT, CBM, MSC, EBSC(CBRS and CSVS), GWC, MS2030, Netgurdian, BTS, CCMP, MS 2008,
• Network Analysis and performance evaluation support for Cisco ASR5000 SGSN/GGSN applications for Network evaluation and recommendations for performance improvements
• Cisco Unified Communications Solution (Cisco VoIP) Manager
• Prepared team members for onsite assignments, instructed the team on writing test cases.
• Taught new employees procedures for record keeping and documentation of cases.

N ortel Networks, Richardson, Texas

Software Delivery Expert Engineer

Responsibilities:

• Specialized in detail for product implementation requirements and documents based on customer, product, regulatory requirements, contract commitments, and general improvements.
• Documentation Support: Built and developed process/manuals for automated upgrades and new installations.
• Worked with cross-functional teams to deliver products for time to market.
• Managed release-by-release product evolution and strategies.
• Prepared team members for upgrade assignments, instructed the team on writing cases reports.

Confidential

Manager IT - Product Management / VP Technical

Accurate Graphics Specialties, allas TX

Responsibilities:

• Created detailed product requirement documents based on customer business analysis, cost reduction, regulatory
• Requirements, contract commitments, and general improvements.
• Worked with cross-functional teams to deliver products to market.Defined a Tier 1 product replacement for existing Open Manager and delivered marketing presentations to customers.
• Created and defined strategic third party relationships to fill product portfolio gaps through analysis of customer business

Subject Matter Expert & Engineer Specialist/Network Integration

Confidential, Richardson TX

Responsibilities:

• Over-see product implementation requirements and documents based on customer, product, regulatory requirements, contract commitments, and general improvements.Documentation Support:
• Built and developed process/manuals for automated upgrades and new installations.
• Worked with cross-functional teams to deliver products for time to market.
• Managed release-by-release product evolution and strategies.Teaching: Instructor and Mentor for new VO and I&C employees.
• Prepared team members for VO assignments, instructed the team on writing VO and I&C test cases for OAM & ATCA platform.
• Taught new employees procedures for record keeping and documentation of test cases.

Confidential, Richardson, Texas

Manager OAM&P - Product Management / Technical Marketing

Responsibilities:

• Authored detailed product requirement documents based on customer business analysis, cost reduction, regulatory requirements, contract commitments, and general improvements.
• Worked with cross-functional teams to deliver products to market.
• Managed release-by-release product evolution for the ILEC and CLEC market.
• Technical Marketing: Analyzed marketing strategies, value statements, and customer benefit analysis for hardware and software releases of network management and element management products.
• Defined a Tier 1 product replacement for existing Open Manager and delivered marketing presentations to customers.
• Created and defined strategic third party relationships to fill product portfolio gaps through analysis of customer business plans, “make vs. buy” business cases, competitive landscape, and time to market.

Confidential

Sales Support

Responsibilities:

• Provided technical presentation support for account managers, up-to-date product marketing collateral and material to support the capture of new business and detailed line-by-line responses to customer RFI’s, RFQ’s, and RFP’s

Confidential, Richardson, Texas

Manager - Product Line Management / Technical Marketing

Responsibilities:

• Crafted marketing strategies, value statements, and customer benefit analysis for hardware and software releases of network management and element management products.
• Delivered marketing presentations to customers at: customer premises, user group forums, and other special events.
• Provided technical and presentation support for account managers to ensure availability of up-to-date product marketing collateral and boilerplate material to support the closing of new business and developed detailed line-by-line responses to customer RFI’s, RFQ’s, and RFP’s.

Confidential, Richardson, Texas

Engineer Specialist - Integration and Verification

Responsibilities:

• Built and developed process/manuals for automated upgrades and new installations. Worked with cross-functional teams to deliver products for time to market.
• Managed release-by-release product evolution and strategies.
• Prepared team members for VO assignments, instructed the team on writing VO and I&C test cases, and taught new employees procedures for record keeping and documentation of test cases.

Confidential, Richardson, Texas

Responsibilities:

• Designed and applied a system conversion method that reduced lead-time by 60% and decreased the conversion fault rate to below 5.8%.
• Converted the off-site application system process to the on-site process meeting the customer’s schedule for conversion time, cutting cost by 25-40%, and allowing the conversion fault rate to drop below 1.3%.