SUMMARY:

• A Skilled Technician in Management, Design, Installation, and Support of progressively complex systems, with a history of successfully delivering highly visible initiatives, On Time and within Budget.

TECHNICAL SKILLS:

Operating Systems: Hyper - V, VMware 5.0-5.5, ESXI 4.0-5.5, Windows 3.1-2012R2, SQL Enterprise, Active Directory, Exchange, IIS 5,6,7 Terminal Server Gateway (TSG),, SMS, Unix, Linux.

Software: MS Office 2016, Office 365, Cisco, Checkpoint, SCOM, SCCM, IIS, Veritas, Arcserve, Symantec antivirus, IPS, Adobe, Solidworks, Autocad, Great Plains, Dynamics, Mastercam, ADP, Hp Oracle, SAP, Linux, Cobol, Ghost, and other various.

Monitoring: Spiceworks, MRTG, PTRG, Whatsup Gold, Solorwinds, HP Openview, Dell Case

Phone Systems: Shoretel, Avaya, Altigen, Cisco Call Manager-Unity.

Networking: TCP/IP, IPX, Ethernet, Fiber, T1, MPLS, ISDN, DSL, VPN, Wireless, VOIP.

Hardware: Dell, Compaq, IBM, HP, Apple, Cisco, Sun, Hubs, Routers, Switches, PBX, Bay, 3com.

PROFESSIONAL EXPERIENCE:

Sr Systems & Network Engineer

Confidential

Responsibilities:

• Daily Active Directory and Office 365 (O365) Administration including new user setup, deletions and modifications.
• Daily Lync 2013 Administration including creating extensions, assigning users and dialing pools.
• Administration of 2008 and 2012 Windows servers on premises and Microsoft Azure.
• VMWare 5.5 Administration and creation of new servers.

Systems Engineer

Confidential

Responsibilities:

• Provide day to day call center user support for over 200 employees.
• Support on-site data center, 2008/2012R2 servers, Cisco networking, and StorSimple storage systems
• Resolved Switch Looping and Trunk Port Configurations issues.
• Resolved one way Domain Trust issues with corporate sites.
• Provided archived call recordings from 2013 for business legal needs.
• Provide Office365 user support
• HIPPA trained in Waste, Fraud, and Abuse. Certified in HIPPA Information Systems and Security.

Sr. System Engineer

Confidential

Responsibilities:

• Performed daily Server and Systems Administration during Office 365 and Network Migrations.
• Migrated user data from Dell Compllent platform to EMC Isilon array in order to retire old hardware.
• Extensive Powershell work for everything consisting of simple reporting to updating AD and Exchange.
• Resolved off hours Exchange Outage where entire DAG cluster went into a spinning failover mode.
• Created new public and private key Certs SHA1&2 for secure transmissions with Chase Bank.
• Managed SCOM configurations and addressed alerting items as needed.
• Worked Directly with the network team creating nat routes and policies through the palo alto firewall.

Sr. System Administrator

Confidential

Responsibilities:

• Responsible for support and maintenance of server, network, virtualization and Active Directory infrastructures.
• Developed and implemented overall strategic goals of the network and server systems.
• Plan, document and execute periodic upgrades to applications as needed.
• Created IT business continuity by implementing and maintaining disaster recovery functions
• Refreshed desktop computing environment for Autocad Engineers and Designers.
• Completed Project Management activities for hosted document scanning and archival solution.

Systems Engineer

Confidential

Responsibilities:

• Created three separate 2012 Hyper-V environments consisting of:
• Three Hosts on Dell PowerEdge Servers, 15 Guest VM’s via ISCSI to six Buffalo 25TB NAS Stations.
• Cisco Catalyst 3750 GB Switching
• Two Dell PowerVault TL media tape drives.
• Exchange Server 2010
• Utilized Commvault to restore specific Exchange 2010 databases to new DAG storage cluster.
• Mounted Databases and Extracted Mailboxes to temp production databases.
• Archived selected mailboxes to individual .pst’s and provided to legal division.

Sr. Systems Engineer

Confidential

Responsibilities:

• Performed advanced server and network administration, including upgrades and maintenance of hardware, Windows servers, LAN/WAN, DNS, TCP/IP, DHCP, and Active Directory functions.
• Worked as a member of teams, lead specialists, managed all aspects of projects, and provided support to users.
• Maintained an on site 35 server data center with full HVAC and Power redundancy.
• Created/Maintained Disaster recovery, Data archiving, Restorations and Retention policies.
• Worked after hours and weekends performing scheduled work that cannot be done during normal business hours and to respond to emergencies in a timely fashion.
• Created and Managed SMS (Now SCCM) Inventory, Golden Images, deployments, patching and upgrades.
• Managed and mentored junior team members.
• Managed all Vendor contracts, renewals and cost reductions.
• Excellent technical support documentation skills and project management.
• Succeeded in fast paced environment; comfortable with tight timelines; demonstrated a sense of urgency.
• Executed computing services roadmap benefiting all 9 company facilities.
• Created help desk support level processes, improving customer satisfaction while reducing overall costs.

Systems Engineer

Confidential

Responsibilities:

• Administered 40+ Windows servers and architecture of 2K3, 2K8, SQL 2K & 2K5 Active Directory, Exchange 2003, and desktop support.
• Created and Managed MOM configurations and addressed alerting items as needed.
• Efficiently managed consultants, interns, vendors, and contracts while reducing overall costs
• Championed cross functional user acceptance teams for new Warehouse Management System rollout.
• Interfaced newly developed WMS system with Microsoft Dynamics, using automated batch transactions updating data in both systems
• Interfaced Microsoft Dynamics for all Financial Reporting, Invoicing, AP, AR, and collections.
• Maintenance of Citrix Terminal Server 2.0 and client desktop applications.
• Developed systems, processes and daily support of EDI order information from clients such as Dean Foods, Kellogg’s, and General Mills using a combination of Sterling, Gentran, FTP and SQL 2000 Server.

Systems Engineer / Network Manager

Confidential

Responsibilities:

• Replaced failed Exchange 2000 Email system during regular business hours by upgrading messaging platform to Exchange 2003 Enterprise within 4 hours.
• Created and managed Mac OS X Server 10.3 (Panther Servers)
• Created a book production scheduling system using Microsoft Project Server 2003 and Windows SharePoint Services.
• Built and Implemented an E-Commerce store for Online book purchases meeting a tightly scheduled business imitative.
• Built 1TeraByte Windows 2003 Enterprise Dakota Raid Array disk storage system and migrated data from multiple failing Mac storage computers.
• Replaced failed mission critical Accounting and Inventory server with new upgraded hardware within 6 hours.
• Installed Veritas 10.0 backup system with an 8 tape ADIC DLT autoloader.
• Upgraded LAN infrastructure from poorly performing 10mb to Gigabit Switches with a fiber backbone.
• Built Surf Control Email filtering system, isolating 2000+ spam messages/day, reducing unwanted emails by 98%
• Redistributed desktop computing power and replaced failing IMAC computers with 40+ desktop Pc’s.
• Managed two college interns performing a variety of duties relating to upgrades and new initiatives.