Registrar and Customer Service Representative Resume Chicago Illinois - Hire IT People

SUMMARY:

In a professional manner, benefit the company or organization with quality works. Register, Technical Support Analyst II / Mainframe Operator, Computer Operator, General Office File Clerk, Customer Service Representative and, Help Desk Representative skills. This experience will add value to any Clerical position, Customer Service, Help Desk, Technical Support Analyst / Mainframe, Call Center and Computer - Technical based position.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago Illinois

Registrar and Customer Service Representative

Responsibilities:

Job responsibilities Using Customer Service Skills to Registering Confidential ts for Emergency Room services using Epic and Star applications in a timely manner. Placing Labs and X-rays orders etc. Confidential t’s demographics, verifying insurances, admitting Confidential ts in beds, bed control and filing documents.

Confidential

Responsibilities:

Job responsibilities to register attendees to seminar, job fair and give directions for stations.

Confidential

Contractor

Responsibilities:

Job responsibilities to setup and removal of old workstations and physical setup of new workstations.

Snelling Personnel Services / Randstad Work Solutions

Confidential

Responsibilities:

Job responsibilities as a Temporary Analyst processing operator for Post Processing in Delivery.
Processing Letters of Credit, Imports and Exports for delivery to customers and clients.
Job responsibilities as a Temporary Data Prep Operator are to inspect and sort incoming mail.
Utilizing extractor to open mail so that invoices and monies are processed for different corporations within the Bradford Exchange.

Confidential

Field Representatives as a Business Consultant

Responsibilities:

Job responsibilities are to place calls from Call Center to perspective clients to set and appointment for field representatives for meeting with high profile business executives.
Giving each perspective client a brief description on company and services before any appointment is set.

Confidential

Volunteer Customer Service Representative

Responsibilities:

Job responsibilities are to place phone calls from Call Center and answer phone calls in timely manner from clients to schedule appointments for clients seeking the services from the outreach ministry. Giving each client counseling on how the outreach can accomplish the goals for the client.
Using Microsoft Word and Microsoft Excel to search and enter data. Filing information packages from clients in organized filing system.

Confidential

Contractor, Mainframe Operator / Computer Operator

Responsibilities:

Client was with State Agency in Springfield Ill. the Department of Central Management Services.
Job responsibilities were to monitor and IPL 15 IBM OS/390 mainframe systems. System software include: MVS/SP/XA/ESA and OS/390, SMP/E, CICS 1.3, DB2, RACF, ISPF, TSO, IBM Utilities, OPS/MVS, Net view, Omegamon, TMON, IMS, AOC, FOCAL.
IPL’ed and Monitored 15 Mainframe IBM 390 systems including analyzing Production and Testing job a bends, CICS trouble-shooting, IMS trouble-shooting and a bends.
Help Desk, Customer Service and problem solving for TSO user community and state Agencies, Call Center.

Confidential

Temporary General Office File Clerk

Responsibilities:

Job responsibilities were filing applications, cards, stuffing packages and sending out newsletters to new members.

Confidential

Technical Support Analyst II / Mainframe Operator

Responsibilities:

Shrewdness in using Personal Computers, IMS, IBM JES 4.3 UNIX ITO/OPS, Omni back and SNI Gateways.
Ran Fileserver Backups with Novell Arc Serve and Arc Serve NT.
Also experience with trouble shooting with two Arc Serve applications.
IPL’ed and Monitored Mainframe IBM 3090 QUAD systems, including analyzing Production and Testing job a bends, CICS trouble-shooting, IMS trouble-shooting and a bends.
Monitored and IPL’ed AS400 Production and Testing systems, including problem solving with job a bends and Mainframe connection problems.
Help Desk, Computer Operator, Customer Service and problem solving for TSO user community.
Monitored UNIXITO/OPS and mounting tapes for UNIX tape backups.