Windows Server Administrator/IT Support Analyst Resume Chicago, IL - Hire IT People

TECHNICAL SKILLS:

Other Experience: Cisco Technologies, Firewalls, Linux, VMWare, BackTrack, SQL Coding, Java Programming, Database Design and SDLC, Project Management, Web Design.

PROFESSIONAL EXPERIENCE:

Confidential

Windows Server Administrator/IT Support Analyst

Responsibilities:

Provided tier 3 support for both the Citrix Server Operations and Windows Engineering teams to maintain a stable environment for 9,000+ end users and 3,000+ servers throughout the United States and Canada.
Managed incoming incidents, requests, work orders, and tasks using Remedy IT Service Management.
Exchange 2010
Active Directory.
Citrix - XA5, XA6, VDI
UniPrint
Citrix Netscaler VPN
System Center Endpoint Protection
SCCM 2012R2
Microsoft Office 2007/2010
Microsoft Office 365
VMWare / Vsphere 5.1.0
Symantec Enterprise Vault
Microsoft Azure
Bit Titan - Mailbox Migrator
Dell Change Auditor
Lync Server 2010
Accellion FTA
SFTP Management - IPSwitch
Antivirus Tools
Data Recovery
Remedy IT Service Management

Confidential - Chicago IL

IT Support Analyst

Responsibilities:

Supported IT infrastructure throughout North America and the UK.
Gained knowledge and experience in the following applications.
Active Directory
Exchange 2010
Windows XP/7/8
Kaspersky Enterprise Anti Virus
Acronis True Image
Meraki Mobile Device Management
Telecom/VOIP Systems
Cisco Any Connect
File Hold
Crash Plan Data Recovery
MS Office 2013
CrossTec Remote Support Software
Alarm Monitoring Badge Access
Service Desk Ticketing System

Confidential - Chicago, IL

Senior IT Analyst, Contractor

Responsibilities:

Worked to provide secure and timely data transfers to and from clients.
Consistent exposure with the following applications:
VMWare vSphere Client
TrueCrypt
Active Directory
Multiple Client and Host FTP Sites
SQL Server 2012
Service Now Ticketing System

Confidential - Chicago, IL

Corporate IT Support Lead

Responsibilities:

Worked to maintain stable system environments for employees nationwide for 2,000+ workstations. End user support was roughly 30% onsite and 70% remote. Completed projects such as the Hi-Trust security compliance re. This project entailed ensuring every machine on our network had all up to date software versions, OS updates, and no unapproved software installed.
Gained valuable knowledge and experience in the following applications:
SCCM 2012 R2
ORCA - Software Packaging
VMWare Workstation 10
Service Desk Ticketing System
SQL Management Studio 2008 R2
DFS Floor Badge Management
VOIP - Cisco Call Manager
Windows 7
Cisco VPN Client
Microsoft Data Protection Manager
Citrix Receiver
Microsoft Direct Access Client
DSX Floor Badge System
Data Armor Encryption
Active Directory
Exchange Server 2010
MS Office 2007/2010
Hardware/Software Troubleshooting

Confidential - Carbondale, IL

LAN Administrator

Responsibilities:

Provided tier 2 network support as well as maintained system hardware/software integrity for 1,000+ workstations, printers, scanners, projectors, and specialty applications campus wide. Completed projects such as imaging and deploying 300, Dell Latitude 10 ST2 tablets running Windows 8 OS. Once imaged, these tablets were linked to the SCCM server to receive additional software and patches.
Worked regularly with the following applications:
MS Server R2
Windows XP/7/8
Altiris Deployment Console
SCCM 2012
VMWare
Group Policy Management
Remedy Mail Ticketing System
MS Office 2007/2010
SMART Technologies
Hardware/Software Troubleshooting

Confidential - Steger, IL

Seasonal IT Intern

Responsibilities:

Provided Hardware/Software support for the 4 campuses in the district.
Supported: Ghost OSD, Server 2008R2, Windows XP, Windows 7, and Mac OS

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Windows Server Administrator/it Support Analyst Resume

Chicago, IL

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