SUMMARY

• 7+ years' experience as a Citrix and Windows server Administrator
• Experience in Citrix XenApp (4.X, 5.X, 6.0, 6.5, 7.6), XenDesktop (5.X to 7.X), Provisioning Server (6.X, 7.6) Store Front 2.X, Web Interface 5.X, License Server 11.X, APPDNA 6.X to 7X
• Experience in migrating and support applications from 32 bit to 64 bit and platform upgrades such as XenApp 5.x to XenApp 6.5
• Experience in Applying upgrades and service packs to the software/ applications and working through any technical issues that arise in the process.(Patch management) Exposure to Disaster Recovery.
• Migrating applications from MetaFrame Server and Presentation Server 4\4.5 to XenApp 6\6.5 and Xendesktop/Xenapp 7.6 apps; and Migrating Virtualized VDI servers and desktop from Windows 2003 to Server 2008 and Windows 7 in Provisioning Server.
• Installing the Web Interface and Creating Sites; Configured Citrix Secure Gateway and Access Gateway to enable NAT Firewall for external users; Configuring Authentication, workspace Control and Client Deployment.
• Performing UAT of the applications. Publishing Applications, Desktops and Content. Assigning published resources to users. Assign published applications and desktops to servers. Disabling and hiding published resources.
• Installing, configuring, and administering user profiles using Citrix Profile management.
• Viewing published application usage and resource counters. Implement published application connection controls and resource limits.
• Configuring and Managing Load Evaluators. Applying Default, Advanced Load Evaluators. Creating custom load evaluators.
• Configuring Printers and printer policies for Users. Assigning Network Printers to Users with Session Printers Policies. Managing Print Drivers by replicating print rivers and by using Universal Driver Printing policies.
• Securing Access to Published Resources. Securing Access with ICA Encryption and with Citrix SSL Relay. Installing and Configuring Secure Gateway for Web Interface.
• Monitoring and Managing Citrix Metaframe Presentation Servers using Edge Site citrix tool.
• Creating a test Environment in Citrix or VMware for Production Team to test their applications
• Advanced technical knowledge of enterprise IT architecture and management solutions, including virtualization hypervisors and desktop virtualization brokers, in particular Citrix, VMware ESX, vCenter, and Wyse Thin Client end points.
• Hands on Experience on VMware ESX 3.0/4.0/5.0 Servers.
• Migrate the Windows Infrastructure from one Datacenter to another Datacenter
• Advanced knowledge relative to administration in Microsoft Server (2000, 2003, 2008, 2008R2) Microsoft Active Directory (2000, 2003, 2008R2)and Microsoft Active Directory Group Policies and Organizational Units
• Experience in Application software under multi - platform environments, deployment & monitoring servers, disk quota management & distributed file systems.
• Good exposure to Enterprise level Hardware and tool framework (HP,DELL,IBM).
• Maintaining/ installing Web Servers - IIS 6 and 7.
• Experience in Windows 2008, Windows 2003, Windows 2000 standalone & cluster servers
• Intermediate-advanced knowledge of AppSense and Applivation Virtualization (APP-V)
• Experience in addressing the management teams to provide details on support incidents.
• Experience in reviewing user incidents for trends and common issues.
• Strong working knowledge of IT Management practices and ITIL, willingness to obtain ITIL Foundations certification.
• Excellent documenting skills utilizing Microsoft Office applications (Excel, Word, PowerPoint) for updates to any support procedure or process guides as requested.
• Excellent communication skill at all levels, especially for communication related to end-user support.
• Flexible and adaptive to new environment.

TECHNICAL SKILLS

Operating systems (Client): Windows 98, 2000, XP, Vista 7 and 8

Operating systems (Server): Windows Server 2000, 2003 and 2008 R2 server

Citrix Tools: MetaframeXp, CPS 3.0/4.0, XenApp 4.5/ 5.0/ 6.0/ 6.5 , Xen Desktop4.0, PVS 6.X/ 7.6 Citrix access gateway 4.5/4.6, Edgesight4.5/5.3,XENSERVER 5.6/ Netscaler, Desktop Director, Session Management tools, DDC (Desktop Delivery Console)

Other Tools: Active Directory, GPO, DNS, DHCP, App-V, Wyse Thin Client, MMC (Microsoft Management Console), AppSense (Profile Management Tool) Nimsoft(Monitoring tool), Microsoft Office 2003/2007/2010 , Outlook 2003/2007/2010 , Star Office, VMware workstation 5.0/6.0

PROFESSIONAL EXPERIENCE

Confidential, Fort Worth, TX

Citrix Administrator

Responsibilities:

• Analyze incident requests, diagnosis and root cause determination for resolution.
• Provide System administration on both XenApp (4.5, 5.0 and 6.5) and Xendesktop (5.6, 7.1 and 7.6), installation of the software products.
• Worked on migration project - XenApp 4.5 to XenApp 6.5 - Server 2003 (Legacy) to 2008 R2 (Gen 2) environment.
• Installing and troubleshooting applications on XA 6.5 Environment, which includes communicating with app vendors and the end user.
• Worked on installation, configuration and administration of PVS 6.0 and 7.1
• Provide remote support for all Virtualization based issues in an Enterprise environment (40,000+ users) for a variety of users.
• Operate within the defined workflow and captures users requests, resolves issues, and “closes the loop” by verifying the end user is satisfied with the solution.
• Effectively troubleshoots various latency, bottlenecks, and other performance-based problems.
• Used Desktop Studio and vSphere on troubleshooting XenDesktop issue.
• User profile management using AppSense 8.5
• Perform proactive alert tracking and remediation using CA Nimsoft products and Edge Sight.
• Wyse Thin Client (V-10, T-10 and D-10) configuration and support experience using Dell management portal and VNC.
• Monitoring of Netscaler and Dashboard Monitoring. ( 10.1)
• Perform escalation to Tier 3 Administrators for rapid response resolution.
• Enforce Operational readiness standards. Monitors existing environments for maximal availability and operational efficiency.
• Apply upgrades and service packs to the software/ applications and working through any technical issues that arise in the process.
• Define and manage access to the applications and Citrix environments.
• Monitor existing environments for maximal availability and operational efficiency.
• Manage resources and balance workloads.
• Participate in primary and backup on-call rotation.
• Prepare/refine training and knowledgebase articles for Service Desk and GCC staff on issue resolution.
• Exceptional monitoring/alert tracking skills utilizing such tools as, BMC Patrol, Confidential, Citrix Director 7.6.
• Strong knowledge on Service Now ITIL processes and procedures.

Confidential, Quincy, MA

Citrix Administrator

Responsibilities:

• Migration from MetaFrame Presentation server 4.5 to XenApp 6.5 environment
• Strong knowledge on Citrix Presentation/XenApp server, Citrix Secure gateway, Datastore, Edge Sight.
• Excellent troubleshooting skills in an enterprise wide Citrix Farm.
• Citrix server monitoring, server availability, IMA traffic, usage, load balancing etc.
• Design Plan and Deploy Citrix Presentation Server installation, upgrade, Server refresh and migration
• Installing the Citrix Component and Feature Packs.
• Installing and configuring Citrix Licensing Servers.
• Secure and Manage Server Farm, Data Store and Network Communications.
• Session management, Patching Citrix environment, Knowledge on server management tools.
• Installing application and troubleshooting applications.
• Citrix Printer Server Management.
• Understanding of capacity planning, performance monitoring and tuning.
• Documentation and Reporting.
• Advanced troubleshooting skills in OS related issues.
• Worked on Windows 2003/2008 Servers and Active Directory and Group policy administration.
• Managing/Creating IIS Virtual Directories.

Confidential, Horsham, PA

Citrix Engineer

Responsibilities:

• Install, configure and Manage XenServers
• Responsibilities include creating and maintaining PVS Images, Desktops and Servers
• Maintenance and troubleshooting of 60 Plus XenApp VM
• Installing and testing applications in Citrix environment
• Install, maintain and monitor Citrix XenApp 4,and 5 Server, making sure they are up-to-date with latest rollup, hot fix and service packs as well as server 2003 update
• Installed, configured and maintain Citrix Edgesight 5.2
• Asset Management, Change Management, Asset Auditing, Patch Management and Remote Controlling of all client machines
• Create Citrix policies and Publish Applications
• Install and maintain virus protection software using Trend Micro OfficeScan
• Administer Printing on Citrix XenApp Environment
• Administer Wyse Thin client updates on ftp server for various Distribution Centers
• Extensive experience using Peregrine Service Center Ticketing System
• Install, configure and troubleshoot Nortel Contivity VPN and Cisco VPN clients
• Troubleshoot clients’ network issues
• Upgrading Computer Systems both Hardware and Software
• Install, Configure and Troubleshoot Lotus Notes version R5 and 7
• Troubleshooting issues Using NT 4 user Manager/Windows Admin Tool
• Install, Configure Hummingbird Host Explorer and Lawson Desktop Insight
• Setting ODBC drivers, User DSN, System DSN and File DSN
• Install and configure Oracle clients to access various databases

Confidential, Atlanta, GA

Citrix Engineer

Responsibilities:

• Analyzing Client’s environment, existing infrastructure and proposing a solution.
• Deploying and configuring Citrix Access Gateway to leverage connectivity for external users.
• Deploying Web interface/Xenapp sites for thick, thin and mobile clients.
• Configured Citrix /TS license servers in enterprise.
• Deployed different farms for different verticals according to the business requirements.
• Assessing the possible scope for virtualization and planning the virtualization.
• Installing and configuring Xen server, planning the storage and network.
• Configuring HA, fail over with Xen Motion and setting DR environment in backup site for primary Xenserver pool.
• Configuring template for Xenapp 6.0
• Configuring XenDesktop farm and provisioning server farm.
• Planning HA and DR for XenApp and Xendesktop.
• Deploying DDC and provisioning services, deploying VDI.
• Configuring golden image for windows7 and optimizing VDisks.
• Streaming application using Citrix profiler/App-V.
• Deploying Citrix clients with SCCM 2005 and GPO.
• Printer configurations on Citrix servers.
• Configuring Citrix policies, Configuring load evaluator and configuring Edgesight monitoring.
• Migrating XP farm to PS 4.0.
• Participating in the Load test and sanity testing.
• Analyzing the application candidates for Citrix environment.
• Documenting the standard operational process for support groups.
• Documenting play books for help desk.
• Attending and resolving escalated issues.

Confidential

Windows Server Administrator

Responsibilities:

• Installation, Configuration and Maintenance of WinNT Servers, Win2000 Servers, Win2k&XP Clients running on HP &IBM Workstations
• Creating users and groups, Resetting user passwords in Active Directory.
• Defragment of active directory database and troubleshooting active directory.
• Backup and Restore Active directory.
• Migrating the Citrix Metaframe Presentation Servers from 1.8 to 4.0 & 4.0 to 4.5
• Enabling Web Access and Securing the Published Applications and Content
• Configuring Metaframe Presentation Server Policies, Load Management and Printers
• Problem resolution details from escalated issues submitted to availability Mgr for outages affecting Citrix environments.
• Configure Resource Manager and the Resource Manager Web Console to record historical data and create reports
• Published technical documentation for security compliance and performance tuning which was set as the global standard by the Corporate Security Group for all future Terminal Server and Citrix environments.
• Maintain Citrix Logon scripts & Monitor and troubleshoot connectivity to the data store.
• Monitor and troubleshoot the Citrix IMA Service and the ICA communication channel Monitor, optimize and troubleshoot client performance and slow logons
• Monitor, optimize and troubleshoot published applications
• Monitor, optimize and troubleshoot printing and printing policies
• Installing and configuring, integrating DNS and Active Directory.