Verifone POS Technician Resume

SUMMARY:

To become a vital asset to the company through the execution and implementation of computer knowledge, communication skills, strong work ethic, professionalism and overall familiarity of office protocol thus far. To also protect the integrity, character and credibility of the corporation while conveying flexibility and empathy.
Strong Attention to DetailAnalytical Thinking
Adaptable to ChangeAbility to Multi - task
Fast LearnerSuperb Conflict Resolution Skills
Over 3 Years Customer Service ExperienceProficient in Microsoft Office Suite
Excellent Communication SkillsCall Center Experience
(Inbound/Outbound)Data Entry Experience
Knowledge of Computer Components and theirKnowledge of Windows Vista, 7, 8,
Functions8.1, 10, Windows Server 2008 R2,
Healthcare Enrollment Experienceand Linux
Ability to Troubleshoot and Repair Computers

WORK EXPERIENCE:

Verifone POS Technician

Confidential

Responsibilities:

Diagnose and Repair Verifone Point of Sales devices while meeting expected deadlines set for the company (Flextronics).
Test Verifone devices in order to ensure that repaired devices are functional for the customers.
Work with tools in order to carefully navigate and repair small, frail cables and motherboards while wearing the necessary equipment to eliminate ESD.

Care Specialist

Confidential

Responsibilities:

Contacting Confidential ts with regards to scheduling the delivery of their orders in a fast-paced call center environment.
Toggling between various screens and entering data when scheduling the delivery of orders
Troubleshoot and provide feedback on Confidential t’s missing orders

Process Guide

Confidential

Responsibilities:

Serving as a liaison between management and associates to ensure operations run smoothly and effectively to provide perfect customer service
Multitasking between various workstations, where needed, to allow operations to run at its maximum potential
Being utilized as a SME (Subject Matter Expert) to assist new hires who may encounter questions about work type, products, services, etc.
Toggling between various screens when assisting customers with multiple orders

Computer Technician

Confidential

Responsibilities:

Troubleshoot, identified root cause, and provided feedback on solutions when pertaining to computer hardware and software issues
Displayed empathy and emotional intelligence while consistently and effectively diffusing angry customers from outbound calls
Kept customer in mind when collaborating with team members to ensure work was being transferred properly during shift changes