OBJECTIVE:

• A challenging position as a technical professional in an organization where extensive technical skills, experience, and motivation can be fully utilized.

TECHNICAL SKILLS:

Software: Microsoft Office Suite 4.x to 2000, Word perfect 6.x, Lotus Notes 45, PageMaker 6.5, McAfee Antivirus, Norton Antivirus, Hp JetAdmin, Pc Anywhere 8.0, Internet Explorer 3.x to 5.5, Netscape Navigator 4.5 to 6.x, Oracle forms and reports 8.0, SMS, Profs, Audix, voicemail, Lotus 123, Word Perfect 5.1. Terminal server, Citrix

OS: Windows 3.x, Windows 95, Windows 98, NT 3.51, NT 4.0, Windows 2000 Advanced Server and Pro Workstation, Novell 3.x to 4.x, MS - Dos up to 6.22., XPNetwork: (CCNA) Certified Cisco Network Associate. Configuration of routers on network, sub-netting, TCP/IP,UDP, IPX/SPX, BGP, EIGRP, IGRP, RIP, Poison Reverse, VLAN, Access Lists, Port configuration, Telnet, OSI Model, DOD Model, TFTP, FTP, Flash IOS, Setup. Shiva Dialup, VPN, Firewalls,Cisco Routers 2610, 2610XM, 2612, 3845 and 7200 series, Catalyst Switches 1900, 2950,3750, and 4006 series, Frame Relay, ISDN, T-1, Collision domains, Broadcast Domains, Open View, Net Monitor, Sniffer, Performance Monitor, HPSD, Cisco View, Net view, Able to read frames etc.

PROFESSIONAL EXPERIENCE:

Confidential, Plymouth, MN

Senior Network Engineer

Responsibilities:

• In charge of Tools team and Tier 3 support for Confidential . Improving processes between teams and identifying High level issues on a proactive basis. Working closely with Engineering on hardware and configuration standards. Responsible for mentoring other team members. In charge of support and monitoring tools such as Opnet, Ehealth, Netqos and Opsware. In charge of daily work flow and assignments for Team Members.

Confidential, Plymouth, MN

Senior Network Engineer

Responsibilities:

• Implementation and configuration of Cisco 1800, 2800, 3800, 4500, 6500 and 7200 series routers and switches. In charge of over 40 UHG sites both domestic and international. In charge of project Management for new site build outs as well as existing sites. Job duties consist of Configuration of BGP, OSPF, QOS, VPN, MLPPP, ATM, GLBP, CEF, Vlans and FRAME circuits in a MPLS network. Also responsible for Tier III support. Job details also include building out and installing Wireless and a VPN tunnels for Wan backup configurations. Bandwidth analysis.
• Architecting, implementing and supporting of: global WAN and LAN installations, LAN/WAN technologies, wireless technologies, firewalls, IDS, etc, IP Telephony, telecommuting
• Supporting of: DNS, WINS, DHCP, IP Management, RSA authentication, IP, Voicemail and Cisco Call Manager Suite, WAAS Loadbalancers, WAN Accelerators Experience in Configuration and Change Management processes Experience in implementing and monitoring audit and event logging and analysis Experience with STP, VLAN tagging/trunking, HSRP, ACL and policy enforcement, SNMP and monitoring platforms, packet capture and interpretation. Experience with: BGP, QoS implementations, multicast protocols, VoIP, netflow, SONET/WAN transport, WAN switching and routing, SSL VPN, SAN storage Excellence in testing and documentation of procedures Strong grasp of networking concepts and design Expert understanding of TCP/IP networks, connections, wiring and cabling, and network management Expert understanding of Spanning Tree Protocol Expert understanding of BGP/ OSPF, GLBP and other routing protocols Expert understanding of Cisco equipment

Confidential, Plymouth, MN

Senior Network Analyst

Responsibilities:

• Senior Network Support Analyst providing tier 2 and 3 support to resolve complex network related issues associated within the UHG Data and Voice Network. Incident and time management skills also used to track and resolve network related issues. Monitored and help manage all aspects of UHG network. Daily responsibilities also included in-depth configuration and change management, product deployment, and end-to-end repair/remedy of all network components for related outages. Also required to understand the application flow across UHG's networks, and also worked with capacity planning and outsourced vendors to remain current in the on-going evolution of UHG's LAN/WAN/ Data Center environments. Protocols and configuration consisted of using BGP, Eigrp, OSPF, HSRP, IMA cards, VLANS and trunking across ATM and frame networks in a Cisco environment.

Confidential, St. Paul, MN

Network Analyst

Responsibilities:

• Assisted in standardization, configuration and setup of over 4500 branch lobby routers and switches. Models used 2610, 2610XM, 2612 and 7500 series routers. Switches 1924, 2950 ethernet and fiber switches and 4006 layer 3 switches. Infrastructure consisted of frame over ATM in an IP and IPX based environment.
• Duties involved installation and turn up of circuits, advanced router configuration in an OSPF network and advanced troubleshooting of infrastructure, hardware and software. Configuration also consisted of ATM subinterfaces into host router via OC3 and DS3 connections. Tools also used Cisco Works, Open View and Qip for DNS and subnet creation. Total network consisted of merging over 60,000 nodes due to bank aquistions for Confidential Corp. Responsible for project management as well as creating proposals for new network changes. Viewing current network design and functionality for deficiencies and implementing new network designs and implementations. Redesigning of current network. Working with external vendors in the ordering and installation of circuits hardware and requirements for wan connectivity. Installation, ordering and configuration of Cisco routers, firewalls, switches, VPN tunnels, middleware
• MTS servers, mainframe, sna, token ring, IP and data modeling for applications. Also responsible for setup and configuration of IP directed broadcasts for UDP datagram broadcasts. Configurations also consisted of data link control identifiers (DLCI’s), network address translation (NAT), Access lists (ACL’s), ports and priority lists for proprietary applications. Making formal recommendations to project managers for new implementations of proposed network changes. Working with Volume metrics of applications to ensure that bandwidth utilization is maximized. Scheduling vendors for installation of new network implementation due to project deadlines. Working with Project Management to track the status of Network changes and implementation.

Confidential, Faribault, MN

Network Administrator

Responsibilities:

• Set up and configuration of Windows NT 4.0, Windows 95, Exchange 5.5 and Windows Terminal Server. Responsible for Ethernet network functions and Server 4.0. Implement upgrades and document when needed. Daily trouble shooting of environment for desktop support and software upgrades. Account creation and basic network support. Responsible for recommendations for network upgrades and functionality. Configuration and installation of Cisco routers for frame relay networks and installation of switches. Also assisted in migration from NT 4.0 to Windows 2000 Server and Pro workstations. Setup and configuration of Active Directory, Exchange 2000, switching, routing, VPN's and Veritas backup systems.

Confidential, Golden Valley, MN

Level II Support/Admin

Responsibilities:

• Administration and setup for new accounts for Windows NT 4.0, NetWare 3.x, 4.x, Expedition, RFP, Lotus Notes Administration in an AS/400 environment. Set up accounts for a dial-up adapter for Shiva users. Create accounts and move databases for email. Configure users for domains. Configuration for dial-in access to the Network. Trouble shooting for users via telecommunications. Set up software upgrades, image new computers and use PC anywhere to access file servers or other account administration.

Confidential, Pine Bend, MN

Computer Analyst

Responsibilities:

• Installed and configured Windows NT 4.0 and Windows 95. Installed and updated memory. Installed and configured HP laser printer from IIsi to 5si laser printers, local printers and setup for local print shares. Installed and configured hard and floppy drives. Installed digital Ethernet cards and conferred for network based on 10 base-T. Installed and configured modems and jumper settings, dial-up adapter for home or laptop use to CompuServe. Installed and configured all Microsoft office products from Office 95 to 97, Lotus Notes 4.x, proprietary software used specifically by Koch Refinery, scanners and CD-ROM drives. Set-up users for network passwords and log-ins. Assisted users in troubleshooting office and proprietary software on a one-on-one basis. Set-up users for MS mail and troubleshooting when needed. Used SMS to assist users from remote location. Installed and configured IE3.x and IE4.x. Updated bios as needed. Edited the register when required. Mapped network drives as needed by users and backed up their data to network drive. Connected users to hub with patch cables making connection active to the network.

Confidential, Minneapolis, MN

NT Migration Analyst

Responsibilities:

• Installed new and rebuilt HP and Compaq PC's for users. Configured IP addresses and set-up fax port and Lotus Notes 4.x. Edited net.cfg settings. Worked with token rings and IRQ settings, captured printers.
• Loaded and configured software. Set-up Lotus Notes 4.12. Migrated data to the server for install. Set-up users in correct profile and software. Answered questions for variety of users. Performed Level II support for installations

Confidential, Eden Prairie, MN

Customer Service Representative

Responsibilities:

• Trouble shoot for proprietary software and hardware. Dealt with customers on a one-to-one basis. Assisted in new employees. Created logs and escalated as needed to Level II support