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Sr. Technical Support Engineer Resume

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SUMMARY:

  • With a proven track record of maximizing functionality, quality, and security while minimizing costs, I am proud to have established myself as a successful systems administrator. Combining expertise in systems configuration / implementation, project management, strategic planning, IT infrastructure, and technical support, I am now seeking the opportunity to bring my experience to your organization.
  • Over the course of my career, I have created value by analyzing needs / existing systems, by generating effective solutions, by leading projects / staff, and by leveraging a unique depth and breadth of technical, strategic, relationship building, and hands - on skills. A sample of key contributions includes:
  • Architect of Confidential initiative for WA PaaS and SaaS DC. Redesign and implemented new switching infrastructure, reengineer DR scheme, designed and completed a P2V conversion to 80% virtualization of servers with a projected ROI of 2.5 million over 5 years.
  • Designed, configured and installed FC SAN to support Confidential and SQL clustering with focus on improving application performance, redundancy and stability. Improved application I/O 7-15%
  • Architect and implement complete SAN and Confidential P2V of critical internal and customer facing systems for international shipping company
  • For a more detailed presentation of my skills and background, please review the enclosed resume and feel free to contact me at your earliest convenience. Thank you for your time and consideration, and I look forward to speaking with you soon.
  • Experienced Architect and Senior Systems Engineer for international systems initiatives that continually seeks to improve application performance, reduce technology overhead, increase security, scalability, and stability while streamlining procedures. Proven history with long-term strategic planning and the leveraging of emerging technologies to reduce costs and improve performance while reducing staff workload. Proactive team leader with proven designing, presenting, and communication skills, offering comprehensive solutions to business owners, management, and technical staff.
  • Business Information Systems
  • Team Management
  • Information Technology
  • Process Implementation
  • Strategic Planning & Analysis
  • Cross-Functional Skills
  • Virtualization
  • Project Management
  • System Configuration

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Support Engineer

Responsibilities:

  • VIO - Confidential Integrated Openstack - Vsphere, NSX and vSan integrated with Openstack.
  • VIC - Confidential Integrated Containers - Docker with Vsphere

Confidential

Senior Consultant

Responsibilities:

  • General IT consulting for small and medium businesses for Window, Linux, virtualization and SAN technologies.

Confidential

Senior Architect, Storage and Virtualization

Responsibilities:

  • Successfully built and implemented the managed services data center to in corporate enterprise data center best practices. Introduced UCS blade and rack servers, LB, reverse caching, SSL offload, Nexus switching and optimized Confidential infrastructure, improving host utilizations and capacity by 75%.
  • Meticulously designed, configured and installed FD/FCoE SAN to support Confidential in a managed service data center with physical and logical separation of protected environments between Nexus switching and Netapp, Falconstor storage of nearly 200Tb of data.
  • Efficiently designed, configured, and implemented DR that is modular and provides multiple levels of protection that are sellable and scalable as add-ons per client or per server, while maintaining a common process/procedure to reduce FTE maintenance.
  • Designed and implemented a manage service data center and DR site for integration of UCS, converged network, FCoE, and FCIP for 30+ clients, 200Tb of data, and 1000+VMs

Confidential

Exchange Migration Administrator

Responsibilities:

  • Built the process and procedures with the senior Exchange developer that merged Continental Airlines Exchange 2007 and United Airlines 2003 Exchange environments into a single 98000 mailbox Exchange 2010 deployment.

Confidential

Senior Systems Administrator

Responsibilities:

  • Primary Architect of Confidential initiative for WA PaaS and SaaS DC. Redesigned and implemented new switching infrastructure, re-engineered DR scheme, designed and completed a P2V conversion from 80% physical to 80% virtualization of servers with a projected ROI of 2.5 million over 5 years.
  • Successfully designed, configured, and installed FC SAM to support Confidential and SQL clustering with a focus on improving application performance, redundancy, and stability. Improved application I/O 7-15%.
  • Designed, configured, and installed remote DC from State of HI Department of at minimal cost, including production,, and testing environments that included SAM, Network, DR, and VM platform.
  • Implemented a metric-based reporting of resource utilization for production,, and sales environments, both physical and virtual, which identified resource bottlenecks prior to outages, providing fewer downtimes with less IT staffing requirements.

Confidential

Team Lead, NOC Network Engineer

Responsibilities:

  • Successfully implemented and configured solutions, such as Cisco MARS, ASA / PIX, IPS, CSA, AND NAC devices.

Confidential

Hardware / Software Specialist

Responsibilities:

  • Provided management oversight for network operations for city offices after successfully implementing LAN / WLAN. Configured systems and provided technical support while devising and deploying ITIL-compliant policies and procedures.

Confidential

Product Support

Responsibilities:

  • Meticulously conducted research on systems development and deployment for SQL, IIS, Windows Server, MS Office / Outlook, and Accolade. Regularly and accurately performed QA testing on new offerings, patches, and service packs.

Confidential

Assistant Systems Engineer

Responsibilities:

  • Successfully implemented servers and workstations, such as Windows Server, SQL, IIS, and TouchStar Dialer at customer locations. Accurately diagnosed and resolved both technical and procedural issues affecting all locations.

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