SUMMARY:

• Extensive experience in delivering outstanding API services to customers, leading various technical team and understanding stakeholder’s business prospect. Well versed in increasing Technical effectiveness of team and building a culture of consensus, trust, candid conversation and community.
• Enthusiast about Identity and privileged access management solution and focusing on Zero Trust security model.
• Designed solution for control and insight over the distribution, usage, and protection of privileged access across enterprise environments.
• I have a passion for communicating well, an ability to make the complex simple, and a gift for inspiring communication champions, regardless of role, location, or experience. Excited to connect with you to understand what you fundamentally do, and how to best translate this for your teams.
• Internationally experienced solutions oriented professional with an outstanding background in Infrastructure and Cyber Security Management. Designed and implemented systems for Identity, Access and Privilege management solutions that increased Client Experience, System availability, minimized downtime, and improved productivity with reduced operational costs by eliminating redundant tasks.
• Microservice Solution design with functionality scoping, API integration, Web Traffic management, Data offloading and Monitoring
• Key focus on Cyber Security and relative functions(Identity, Access and Privilege management)
• Experienced in building and leading a customer - focused team to achieve client satisfaction. Not just meeting the SLA & OLA but also building relations Confidential the contract.
• Encouraging a Customer service practice by combining engineering and Collaboration to innovate the new ways of defining excellent delivery.
• Research and continuous improvement are key responsible areas and aligning all team levels to explore new skill levels.
• Guiding All levels of Service Levels(From Service Desk to Subject Matter Experts) consistently to attain a balanced customer experience.
• Managed Disaster recovery and Business Continuity Plans efficiently.
• About 7 years of Onsite and over 10 years of client interfacing work experience
• Building solution responses for RFP’s, Participating in RFP solution defense
• Effort sizing and resource management, Providing technical support to the sales team
• Traveling to client locations, meeting with prospective customers and driving Workplace and Collaboration centric discussions
• Cyber Security Industry Experience- Identity, Access, Privilege management
• Completed Several Transition and transformation projects with 100% success rate
• A member of O Infinity League - an elite club of top 9% outstanding performers across the globe
• Have been involved in multiple multi-million $ deals and successfully closed most of them generating new and incremental revenue
• Always commended for exceptional problem solving skills and providing results even in demanding situations
• Proven track record of adding $5Mn+ annual Value add to the associated project

PROFESSIONAL EXPERIENCE:

Confidential

Sr Consultant- Identity, Access & Privilege management

Responsibilities:

• Business Merger and Acquisition planning and solutioning
• Cyber Security(Identity and Access, Antivirus, Active Directory, Privilege Access Management)
• New workplace solution design and delivery
• Due Diligence, Transition and Transformation
• Identity life cycle analysis & process documentation
• Legacy platform Migration consultancy
• Interacting frequently with Active Directory, OKTA, DUO, Slack, BOX technologies and teams
• Quest Migration Manager- Planning, Data analyze, Migration alignment and implementation
• Oversee implementation of identity for collaboration tools(O365, Skype for business, SharePoint, box)
• Privilege Access Management(PAM)- Design and Management - Lieberman, Confidential Trust, Manage Engine
• Script Development(PowerShell) and Production use
• Active Directory Design and restructuring to accommodate Merger, Acquisition and Divestures
• Microservice design, integration and migration from previous IAM systems

Confidential, Cincinnati

Solution Architect

Responsibilities:

• Leading a global team for planning, migration and operations of Office 365 in both Hybrid and Cloud-only configurations with identity, access and privilege management(SailPoint IQ, CyberArc, Quest One Identity)
• On Call and Critical Incident management for collaboration tools issues(O365, Skype for Business, MS Teams)
• Hands on Experience on Identity, Multi Factor Authentication, Privilege Access, AD FS, Azure Active Directory Connect and PowerShell.
• Architecture design and deployment for Skype for Business with IM/P, Conferencing, Enterprise Voice, Video and Mobility troubleshooting ability and working knowledge of the latest diagnostic tools, log analysis and scripting ability.
• Monitor and enabling Skype for Business Enterprise Voice, integrating IP-PBX, Direct SIP, and SIP Trunking
• Troubleshoot/resolve service and/or implementation issues. Coordinate with other employees and departments/organizations.
• Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels.
• Possess real passion for continuous learning, strong analytical skills, critical thinking, time management skills, and good judgement.
• Ability to communicate Skype for Business and Lync product benefits and our unique service capabilities and offerings to IT and business leaders. Ability to gather and translate customer business requirements into a use case for Microsoft Skype for Business (or other products) and drive adoption.
• Designing MicroAPI services by integrating legacy application components with next gen IAM, PAM, workplace and collaboration Systems
• Large scale website development, transition planning of monolithic and microservice architecture
• Migration of global web platforms based on SharePoint, conventional PHP, Java Script and HTML

Confidential

Service Improvement Manager

Responsibilities:

• Worked with the Head of User Computing, Improvement and operational managers and teams to identify API services at risk of regulatory noncompliance.
• Contributed to the design of support arrangements, in conjunction with operational teams to mitigate risk and drive sustainable service improvements and user experience.
• Worked with the Global Delivery Manager to support regional Managers in managing their relationship with the Client and deliver the milestone successfully.
• Transition and Transformation in existing API services to improve the quality and reduce process waste
• Due Diligence and solution redesigning for global microAPI services candidates
• Improvement Project completed with Conversions were up by 22%, Mobile orders were up by 92%, No downtime on high volume days/periods, saved 45% of the computing power and experienced 29-54% cost savings overall
• Achieved significant operational savings as client moved expensive hardware onto commodity hardware
• Planned 3 year microservice vision and aligned with stakeholders

Confidential, Austin, Texas

Solution Architect and Business IT Service Management

Responsibilities:

• Lead Solution Architect for Identity, Access and Privilege management in all user experience microAPI services
• Microservice Solutions for various tracks including Cyber & Network Security, Service Desk, Remote Desktop Support, Global Account management, Desktop Engineering (SCCM, Imaging, Hardware Evaluation, Multi OS evaluation- Windows\ MAC\ Linux) & Technical Collaboration (O365, Lync, Skype for Business, MS Teams, Active Directory, ADFS) & Webcasting
• Design, engineering, configuration, implementation, operation, maintenance, security, and administration of microAPI services tools with collaboration technologies(O365, SfB, MS Teams, MS Lync Enterprise Voice, SharePoint)
• Organize and run operational reviews meeting with technical SME's on agreed SLA and KPI's
• Monthly Operation Review with all stakeholders with wide spectrum of projects
• Ensure overall ITIL matrix tracking to keep incidents and requests API services timely
• Manage teams on maintaining Asset tracking and life cycle to avoid loss
• Discuss and Analyze key reports for projections and continuously improving operation quality
• Regular Team performance review to identify valued resources and guide for achieving their goals
• Overseeing multiple delivery projects for staying on timelines when validating Scope vs Cost
• Supporting pre-sales events and solution defense with key operational case studies
• Handling Identity, Access and Privilege management(SailPoint IQ, Centrify, Thycotic) operation escalations
• End to end solution design and implementation of global web API services

Confidential

Senior IT Specialist- Systems

Responsibilities:

• Incident Management
• Change management
• Onsite and Offshore Service Delivery
• Standard Operating Environment Unification
• Courion Tools Deployment and administration
• Rapid Continuous Improvement
• Re-design of web and micro API services

Confidential

IT - Systems Specialist

Responsibilities:

• Prioritize handling the incident based on the business impact
• All incidents and service calls are monitored and tracked throughout its life cycles
• Lead for Alert Monitoring: Backup Failures, Server Errors, Tape handling and Security notifications
• Ensure that all contractual documentation relevant to processes followed without any slippage.
• Responsible for maintaining process data & Statistics
• Identifying the Root Cause Analysis (RCA)
• Meet SLA for all tracks as defined in the Customer SLA metrics
• Ensure the team keeps knowledge base/documentation updated periodically.
• Ensuring that there is no deviation in contract signed with the customer
• Create a follow-up report for critical incidents

Confidential

Responsibilities:

• Incident Lead responsible for managing day to day activities
• SME for Technical Support and Remediation
• Backup End-User Storage associated with Head Office
• Data Restoration / Recovery
• Incidents Queue Management to keep SLA under agreed contracts
• Vendor Management: System Hardware, Tape Recalls and Media Issues
• Roaster management- Shift Logging and Reporting
• Lead Audit Programs and Capacity Planning