SUMMARY:

• I am strongly experienced in use of Citrix software for virtualization, remote access and delivery of applications over the Internet and large internal networks with up to 400 servers. I routinely strengthened performance of critical data access systems serving virtually every employee and business function within a rapidly changing organization.
• Quickly identify and resolve complex technical problems
• Design systems for speed, accuracy and ease of use
• Unify systems in evolving enterprise environments
• Maximize ROI on minimal cost
• Ensure data security

PROFESSIONAL EXPERIENCE:

Citrix Administrator / System Administration / CIP System Engineer

Confidential

Responsibilities:

• As part of the OT Systems team, I was responsible for managing and maintaining the current XenDesktop and XenApp environments. I also supported a project to in corporate a new XenDesktop 7.6 Environment.
• Citrix Administration - The current Citrix environments included a XenDesktop 6.0 and XenApp 6.5. I supported both environments, the 6.0 environment consisted of approx. 100 desktops and the 6.5 environment consisted of approx. 20 applications.
• New XenDesktop 7.6 Project - This was my main focus and I worked with a consultant to install a XenDesktop 7.6 environment, this would replace the older XenDesktop 6.0 environment. I worked to build 3 environments and document the procedure.
• CIP Systems Engineer - As a CIP Engineer, security was a main focus and all devices were scrutinized for very high security standards. We would document all software installed on the servers, all external listening ports, all windows security patches have been applied, verification that the servers are being malicious code updated & backed up. Then the documentation would go through a compliance team to verify all evidence is complete and correct to pass compliance Audits that occur.

System Administrator / IT Support Specialist

Confidential

Responsibilities:

• As the IT Support Specialist, I supported clients with on-site and remote technical support for any IT related issues. Working on-site, my tasks included Server Maintenance, Desktop support, Email support for in-house hosted and cloud based email. New Hire on boarding, Printer support and installation, Spyware and Virus removal. The main operating systems that we supported were Windows Server 2008 & Windows Server 2102 R2, Windows 7 & 8.1.

System Administrator / Citrix Administration

Confidential

Responsibilities:

• As part of the End User Technology team, I worked to facilitate the installation of applications into the Citrix XenApp 6.5 environment. Other duties included Tier 2 & Tier 3 trouble ticket remediation, application support & server maintenance.
• Citrix Application support/installation - I was responsible for the installation/publishing of over 75 applications and 100 Web sites into the Citrix environment. Many applications had dependencies to other applications and databases.
• Trouble Ticket Remediation, Tier 2 and Tier 3 Support, I would contact the user and determine issues and resolutions with applications and hardware. Most of the troubleshooting was done via remote meeting such as Go To Meeting or Adobe Connect.

System Administrator / Citrix Administration

Confidential

Responsibilities:

• I worked as part of the IT systems team to support MacNeal Hospital and 3 other hospitals with Citrix support, Application support and Tier 2 and Tier 3 Trouble Ticket remediation. Windows server Maintenance and support for all Citrix servers on 4 separate Citrix Farms. All running different versions of Citrix, (Presentation Server 4.0, 4.5, XenApp 5.0 and 6.5).
• Trouble Ticket Remediation, Tier 2 and 3 Support, Contacted users to determine issues and resolutions with applications or hardware. Many issues with Rights assignments and Remote access to Citrix. Printer support and general troubleshooting.
• Citrix Support. Determine if the hosting server is having issues or if the application is reporting errors and search for possible solutions. Work with team members and Vendors to find application solutions.
• Tivoli Installation and Virus Protection. Installed the Tivoli Client and McAfee Virus Suite on servers that were not updating properly in Tivoli to make servers compliant with company policy.

Network Administrator / IT Consultant / Desktop support

Confidential

Responsibilities:

• An Accounting Firm with approximately 55 Employees. I Maintained all aspects of hardware in main facility. Server maintenance, Desktop support, Printer support, Application support and AD User & Group Administration.
• Maintained currency of tax applications. Staying up-to-date with continually evolving tax changes and consequent software update demands from accountants was a constant challenge. Enabled firm to produce accurate tax returns as needed. Applications included CCH Prosystem fx Tax, CCH fx Engagement and QuickBooks.
• Upgrade all workstations. Completed an upgrade of all Workstations from Windows XP to Windows 7.
• Monitor Exchange 2003/2007. Verify Email is flowing correctly and troubleshoot message tracking.
• IT Consulting. Worked for Clients to perform hardware and software updates/upgrades. Facilitate new User setup and Installations as required. Installed Wireless Access Points for Clients.
• Server Builds. Built Windows 2008 R2 servers for deployment and for Remote access.

Citrix Administrator / Server Build Team

Confidential

Responsibilities:

• Premier international law firm advising over 50% of the Fortune 500 through more than 1100 lawyers in multiple offices in North America and Europe. I maintained Citrix applications, built new & contributed to maintaining 400 Windows 2000/2003 servers, 75 were Citrix servers, mainly HP Proliant servers. Provided advanced troubleshooting services for second and third level support tickets.
• Resolving critical data transfer problems in minutes. Payroll administrators across the company were suddenly unable to transmit important data to payroll services provider ADP. Identified service on Citrix server hosting the pertinent application where the error was originating. Quickly coordinated response with ADP, and within ten minutes eliminated problem with no service delays.
• Maintaining currency of and access to Citrix-based tax applications. Staying up-to-date with continually evolving tax changes and consequent software update demands from attorneys was a constant challenge. Established system to install and test applications with a test group. Enabled firm to produce accurate tax returns as needed. Applications included CCH Prosystem Tax, Turbo Tax and BNA Income Tax Planner.
• Accurately diagnosing and resolving multiple technical and operational problems. Eliminated problem with applications locking up and Citrix server freezing during printing when two applications were active. Isolated and replaced problem software.
• Built Virtual servers using VMware console. Started Virtualization of servers to eliminate physical servers. Built and maintained approx. 40 Virtual servers and completed the physical to Virtual conversion.

Network Administrator / Backup Administrator

Confidential

Responsibilities:

• Created network user accounts for multiple applications. Replaced network switches and updated code. Monitored and maintained Veritas and Arcserve backup systems. Managed large volumes of desktop hardware.
• RSA Token Administration for VPN Access. Troubleshoot and fix any issue with RSA token for VPN access.
• Enabling Service Desk to resolve user problems at first contact. As network operations liaison, facilitated rollout of new, firm-wide Service Center. Trained analysts in network issue management. Set up Active Directory access for Analyst. Centralized management of computers and remote users through Group Policy Objects, reducing overall costs.
• Creating rapid, standardized process for establishing new employee email accounts and company IDs. Despite the large size of the firm and frequency of hiring, no formal procedures or assigned responsibilities existed for integrating new employees into company data systems. Instituted a Lotus Notes database that tracked new ID creation. Enabled new hires to quickly access, during orientation all internal accounts set up for them.