SUMMARY:

• Supported small start - up to large existing IT and telephony environments. Expertise in providing service to end- users with heavy emphasis on desktops and servers support. Known for using an inclusive style and looking for opportunities to propose and lead efforts that align with long-term company vision of using physical, virtual data centers and cloud applications.

TECHNICAL SKILLS:

Software: Windows Server 2008/2012, Windows 7, Linux CentOS 7, Mac OS, DNS, DHCP, Active Directory, Exchange Server 2013, VMware vSphere 6.0, Symantec Backup Exec/NetBackup 7, Barracuda Backup, Barracuda SPAM filter, Juniper SSL VPN, Cisco IOS, Symantec Ghost Server, TrackIt, ServiceNow, Dynamics AX, CrowdStrike, Serv-U FTP Server.

Hardware: Dell PowerEdge R310, R610, R730, MD 1000, Dell Equallogic, MacBook, HP ProLiant DL380P Gen9, Juniper SSL VPN appliance, FortiGate Firewall 600, IBM servers, Barracuda SPAM firewall, Barracuda Backup appliance, HP tape library, Overland library, Quantum library, Netapp, qnap, Drobo, Cisco 2500 Routers, Cisco 4507 and 6509 Switches, iPhones, Avaya, ShoreTel.

PROFESSIONAL EXPERIENCE:

Confidential, CA

Systems Administrator

Responsibilities:

• Deployed KACE K100 Systems Management to 1,000 plus nodes for the purpose of patching, software distribution, asset tracking and as a result reduced operating cost by hundreds of hours annually.
• Managed VMware clusters and upgraded multiple VMware host from ESXi 5.5 to 6.0 including moving host machines to a 10 GB network achieving major improvements on network speed and disk access.
• Deployment of Sophos Disk Encryption in the event laptops are lost or stolen thereby reducing the chances of any data breach or identity thief.
• Deployment of NetBackup software to protect 15 TB of data across 3 sites from loss or corruption onto local NAS and to AWS cloud.
• Deployed Microsoft LAPS to manage the local administrator password in order to remove local admin rights which reduced the amount of machines for re-imaging due to virus and malware.
• Performed monthly patch maintenance on all Windows Servers and vSphere infrastructure environment.
• Provided 2nd and 3rd level helpdesk support as needed.
• Performed POC on Veeam, Managed Engine, LAPS, Barracuda backup, Quest KACE, OKTA, and NetBackup.

Confidential, CA

Windows System Administrator

Responsibilities:

• Managed daily backup using Symantec NetBackup of both physical and virtual servers with periodic restores.
• Administered Active Directory, DHCP, DNS and created shares/NTFS permissions to secure folder access.
• Performed gate keeping role in which data was granted access according to IT/SOX policies.
• Backed up 90 TB of data using Symantec NetBackup of physical and virtual servers.
• Validated that backups could be restored as needed by regularly performing SQL DB and file restores as requested by business units.
• Ensured remote users could access corporate resources 24/7 from outside firewall securely and properly by maintaining 6 Juniper SSL VPN firewalls.

Confidential, CA

Systems Administrator

Responsibilities:

• Converted company from Windows workgroup to Windows 2008 R2 domain infrastructure environment and enabled users to log on using Active Directory accounts thus securing the network.
• Supported company growth from 35-to-500-person office in 36-month period by building over 50 physical and virtual servers that supported Active Directory services, Microsoft Dynamic and file sharing.
• Reduced hardware purchases by leading deployment of VMware ESXi vSphere 5.5, resulting in virtualization of domain controllers, monitoring systems and VoIP servers.
• Achieved 99.99% uptime even during maintenance for global workforce by implementing cloud-based Exchange e-mail system and SharePoint via Rackspace hosting.
• Coordinated with phone carriers to install PRIs, T1s and fiber optic networks going from DSL infrastructure to eventual 100MB circuit with redundancy.

Confidential, CA

IT Consultant

Responsibilities:

• Implemented Carbonite backup that allowed desktop users to backup folders over the Internet, protecting against data loss or corruption.
• Allowed for business continuity by taking all end-of-lease Dell PowerEdge 2950 servers and converting physical servers to virtual machines hosted on VMware ESXi.
• Managed all aspects of email accounts and Windows Active Directory, including DNS, DHCP, NTFS Security, print services and group policies.
• Prevented malicious network attacks with deployment of managed Sophos Anti-virus solution.

Confidential, CA

Systems Engineer

Responsibilities:

• Provided full IT services along with 24/7 on-call support by serving as primary consultant to 12 different locations throughout Bay Area.
• Simplified access control of Mac OS X data access with integration of Windows Active Directory security groups.

Confidential, CA

Windows System Administrator

Responsibilities:

• Supplied central management by installing Symantec Enterprise Antivirus Parent Server.
• Complied with SOX regulations by implementing WSUS with group policy which automatically approved and pushed critical updates to clients.
• Decreased laptop deployment time by installing Symantec Ghost Server to image servers over network. with Microsoft’s Sysprep utility
• Accommodated office growth and managed VLAN port assignments more effectively by replacing Cisco 1700 router with the 2600 router and installing / managing new Cisco 4507 and Catalyst 6509 switches.
• Ensured all systems were backed up, secured, patched and followed standard protocols by participating on SOX compliance team.

Confidential, Palo Alto, CA

IT Lead

Responsibilities:

• Increased legal staff productivity significantly by performing complete desktop refresh with much faster PCs.
• Managed backups using CommVault monitoring and tape rotation with Iron Mountain.
• Worked on projects, including upgrading applications such as Office, Windows Operating Systems and desktop refresh via Symantec imaging products.
• Prevented system outages by monitoring and maintaining all local servers at datacenter with drive replacements.
• Worked with phone vendors for adding, removing and changing lines.

Confidential, Securities, CA

Help Desk/Accounts Administration

Responsibilities:

• Provided daily helpdesk duties and accounts creation of banking applications.
• Created Exchange accounts, Windows Accounts, Citrix, and access to NTFS file sharing.
• Managed backups and built ProLiant servers according to engineering specifications for various departments.