SUMMARY:

• Confidential has 10 years of experience leading high profile initiatives for Internet, investing, networking, electronics and energy companies. She excels at representing the voice of the customer and building community among multiple stakeholders. Confidential is known for her ability to increase collaboration, transparency and energy among teams.

TECHNICAL SKILLS:

Deliver on Complex Projects: Led project and change management activities for 4 ERP system implementations at Fortune 500 companies, including aligning over 20 stakeholders with system and application touchpoints.

Manage Challenging Transitions: Drove transitional activities for a spin - off & creation of a new $2B integrated oilfield services corporation, including workforce transition planning, process workshops and employee communication strategies.

Represent Customer Voice: Grew Customer, Partner & Vendor program participation 80% in 6 months for a major networking company, aligning 15 project teams with end-users regarding product and service announcements. Managed weekly departmental newsletter, Vendor Forum and weekly metrics review meetings. Cut customer service case submission by a third in 6 months.

Build Media Presence: Helped establish HealthTech Capital as the top HealthTech angel group and HealthTech Conference as one of the best HIT conferences worldwide.

Transform Brand and Culture: Drove activities resulting in culture transformation for a major Internet company, including internal and external branding, tools implementation and the launch of the first widespread social media program.

Launch Marketing Programs: Designed and implemented Communications and Marketing Strategy and Program for SHA, including website development and media relations (Angel Investors,Culture Change, Press Releases).

Lead Research and Events: Help drive the program pipeline at VLAB, with the goal of producing events at the cutting edge of technology and business innovation.

PROFESSIONAL EXPERIENCE:

Confidential, Walnut Creek, Ca

Data Validation Co-Lead, Project Strategy

Responsibilities:

• Co-led the Data Validation workstream, as part of the Data Project Team, for a high profile, company-wide SAP implementation and data migration in effort to improve business systems for Gas Operations. Managed matrixed, cross-functional stakeholders, a 10-person internal project team, and 20-person extended supervisor network representing all 11 Confidential &E divisions

Confidential

Data Cleanse + Enrich Team Lead

Responsibilities:

• Co-led the Data Cleanse & Enrich workstream for high profile, company-wide SAP implementation and data migration. Served as field representative, aligning requirements and perspectives of 11 Confidential &E divisional Supervisors and field teams. Managed Data Team workers in the identification, cleansing and enrichment of tool and instrument records and reads. The project was an effort to improve business systems to ensure the highest safety standards for Confidential &E end-users in accordance with CPUC.

Confidential

Business Project Manager

Responsibilities:

• Represented Line of Business during solution build for a company-wide mobile device implementation for gas operations leak survey. Co-managed project team and key stakeholders to help develop new and enhance existing business applications that support technology improvement. Served as a liaison between LOB end-users, Gas Operations Technology Strategy & Solutions business systems sponsors and the IT project team to move project through Plan / Analyse, with particular emphasis on co-managing the scope, WBS, impact analysis, schedule and risk identification and mitigation.

Confidential, OKC

Change Management Communications Lead

Responsibilities:

• Drove transitional activities for a spin-off & creation of a new $2B integrated oilfield services corporation and integration of core business processes and technologies across five, new affiliated companies. Led workforce transition planning activities, process workshops and employee communication strategies.

Confidential, San Jose, Ca

Change Management Communications Lead

Responsibilities:

• Built cross departmental network between 15 business units (Acquisition Integration, SaaS, Commerce Platform, Order Management, etc.) and the company’s customers, partners and vendors to facilitate communication and collaboration, increase visibility of key projects and minimize customer service case load.

Confidential, Palo Alto, Ca

Communications Consultant / Research Project

Responsibilities:

• Drove strategy and execution of communication, marketing, PR and social media programs for fortune 500 technology companies. Pioneer and advocate for the rise of the blogosphere as a platform for mass promotion of media entrepreneurs. Researched the rise of the platform from inception to full blown community. Pilot user for the early social media tools (WordPress, Radian6, Techmeme). Known as social media research queen.

Confidential, San Francisco, Ca

Corporate Practice Intern

Responsibilities:

• Drove worldwide campaigns for fortune 500 ( Confidential, Confidential, Confidential, Starbucks) and local ( Confidential, Confidential, Confidential ) clients - reaching millions of customers.