AVP, System Engineer Resume Atlanta, GA - Hire IT People

SUMMARY:

Over 23 years experience in the Information Technology industry as a System Administrator, Senior Support Analyst, and System Developer. Proficient in many systems, including Unix (HP - UX, Solaris, IPSO, AIX), Linux, Windows OS, and Oracle database. Excellent troubleshooting and customer service skills providing around-the-clock, 24/7 support. Proven script development that increases efficiency and reduces cost. Dedicated and detail oriented professional who works proactively to ensure a smooth running operation.

TECHNICAL SKILLS:

SKILLS: WebSphere Process Server Administration, WebSphere DataPower Administration, HP System Administration, Solaris System Administration, Linux, Unix Shell Scripting (Bourne, Korn, C, Bash), Perl, Expect, TCP/IP, and many other network and application courses.

PROFESSIONAL EXPERIENCE:

Confidential - Atlanta, GA

AVP, System Engineer

Responsibilities:

Primary team responsible for resolving any immediate or impacting issues.
Due to my knowledge of the applications and my ability to assess the situation in a timely manner, I was the primary person that the major business partners would reach out to get their application back up and running and avoid any lengthy downtime.
Supported WebSphere, WebLogic, JBoss, and Tomcat processes and environments.
Managed the applications by ensuring the JVMs were up and running efficiently and that the servers they resided on were in good health.
Worked one-on-one with the vendors (IBM, Oracle, and RedHat) to report and resolve any bugs or defects and ensured that proper configuration settings were being applied.
Kept abreast of any impending issues via monitoring tools such as CA IntroScope (Wily), Splunk, BladeLogic, BlueStripe, Tivoli, shell scripts, and auto-ticketing.

Confidential - Atlanta, GA

System Administrator

Responsibilities:

Provided 24x7 system support for the Charging Gateway servers which run HP-UX software and maintain an Oracle database. I also administered Solaris, IPSO, Linux, and DX200 servers in this role.
Designed and implemented a unix shell script that notifies the team if they stop receiving CDRs from any of the network elements (GGSNs and SGSNs). This ensures that no revenue is lost due to hardware, software, or connectivity issues.
Created a shell script that processes the rejected CDRs in order to show what type of CDRs got rejected and their causes. This helps spot any issues or abnormalities.
Performed onsite acceptance testing of all new Nokia SG6 SGSNs.

Confidential - Norcross, GA

Sr. Production Support Analyst

Responsibilities:

Responsible for providing support of the Weblogic application instances and the iPlanet, Netscape, and Sunonews web instances.
Utilized BMC Patrol and Mercury BAC (topaz) alarm monitoring utilities to be notified of any application or system problems.
Developed Unix shell scripts for file processing and other special needs.

Confidential - Alpharetta, GA

Application Support Analyst

Responsibilities:

Specialized in system upgrade releases, troubleshooting, and problem resolution.
Utilized HP OpenView ITO to monitor servers in order to ensure system availability and successful network communications.

Confidential

System Administrator

Responsibilities:

Resolved all customer issues pertaining to application problems and availability, system server access, user id and profile administration.
24x7 on-call support for Confidential &T's client server networked computing environment consisting of HP 9000 servers and Windows NT servers.
Working knowledge of: MC/ServiceGuard, DECmessageQ (DMQ/BMQ), Software Distributor, NFS, NIS, DNS, ftp (TCP/IP), LVM, and performance management tools.
Developed Unix shell scripts to automate daily system performance checks and repetitive installation and administrative tasks.

Confidential - Atlanta, GA

Application Production Support Analyst

Responsibilities:

Provided support for the 24x7 ticket audit and accounting system that existed on a Unix and Sybase environment utilizing Unix shell script, COBOL, SAS, and C programs.
Developed Unix shell scripts for data processing, file manipulation, and other special needs to assist in keeping the system running smoothly.
Responsible for all file transmissions that were performed via ftp (TCP/IP) between the IBM-MVS mainframe and the Unix file servers.
Utilized SQL (Structured Query Language), dwb (Database Workbench), and on-line application conversations to maintain the Sybase databases.

Confidential

Mainframe System Support Developer

Responsibilities:

Designed, developed, and enhanced real-time applications as a TPF (Transaction Processing Facility) programmer utilizing Assembler (BAL).
Worked on a project to replace Delta’s in-house code with IBM’s SNA software to provide communication between the TPF and MVS systems.
Created a message trapping function to monitor in-coming and out-going messages traveling between the RES and the front end STRATUS system.

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Avp, system Engineer Resume

Atlanta, GA

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