SUMMARY:

• Versatile and efficient technical professional with a background in troubleshooting, quality assurance, customer support and service.
• Recognized for utilizing excellent communication skills to keep critical players up to date on projects and exceeding normal output standards.
• An analytical problem solver with outstanding follow - through that contributes to a well-run, efficient organization.

TECHNICAL SKILLS:

SKILLS: IIS 5, 6 & 7 Windows 2000, 2003, 2008 Server 2012 Active Directory Cisco Networks VMware vSphere 5.0 HP P6000 Command View for EVAs RemedyForce Windows XP, Vista & Windows 7, 8, 10 Hyper - V and Group Policy Change Management MSBuild / TeamBuild / TFS Citrix ZenApp 6.5 HP Servers MS Sharepoint Site Admin Incident Management

PROFESSIONAL EXPERIENCE:

Confidential, Hoffman Estates, IL

Technical Consultant

Responsibilities:

• Deployed laptops and troubleshooting of user issues on different Windows platforms.
• Managed and consulted on a project to test a pilot group of users on Citrix XenDesktop (VDI). When successful, we would start to discontinue laptops and give users thin clients and other portable devices thus reducing hardware and support costs,
• Created Active Directory user accounts and groups for both new employees and to support our VDI project.
• Supported account management within our JD Edwards environment by creating IDs, adding roles and managing accounts.
• Assisted in the O365 rollout across all World Partners in the Americas.
• Utilized Salesforce for managing and tracking of incidents and user tickets.

Confidential, Chicago, IL

Systems Administrator

Responsibilities:

• Supported desktops, servers and networks for a global manufacturing firm.
• Deployed desktops and laptops as part of a new rollout to support our new implementation of IFS system; Involved travel to our Sweden, Kentucky and Chicago plants.
• Designed and implemented group policies in our Active Directory environment to allow the automatic mapping of printers and network shares to users and computers.
• Created guest machines within VMWare to add additional file servers and for testing.
• Utilized Kaseya 9.4 software suite to manage our patching and software deployment.
• Supported and managed our server infrastructure consisting of Windows 2008 and 2012 physical and virtual machines.
• Worked with Cisco Meraki to configure user VPN accounts and to manage the network.
• Utilized Powershell to automate basic Active Directory tasks.

Confidential, Elgin IL

Citrix/Windows Systems Administrator

Responsibilities:

• Provided daily support for more than 10,000 physical and virtual servers in the Enterprise Call Center Services (ECCS) organization (now part of Global Technology Infrastructure).
• Tracked, analyzed, and repaired various types of hardware, operating system and various other issues that impacted our Windows 2008 production, non-production servers, and virtual servers by using MOM, SCOM and HP Service Manager.
• Created, managed and implemented changes in the JPMorgan change management system for troubleshooting issues and patching servers.
• Replaced array batteries, hard drives and memory modules in HP Proliant Blade servers.
• Utilized vSphere to manage servers and migrate virtual servers from one physical host to another (vMotioning), thus allowing no impacts to clients or customers when work needs to be done on the physical host.
• Maintained our HP physical servers by using HP Support Tools, such as ILO3, HP SMH, HPSIM Onboard Administrator and various other HP support across multiple datacenters.
• Created useful documentation and knowledgebase articles in Sharepoint for other team members to follow when troubleshooting issues.
• Communicated and translated technical terms into layman’s terms to improve end user’s understanding of technical issues with their virtual desktop machines.
• Provided technical expertise for servers at over 10 datacenters spread across the world.

Confidential, Chicago, IL

Deployment Engineer, Technical Officer

Responsibilities:

• Managed and executed the day-to-day application deployment activities for Commercial Card IT. Worked closely with Development and Release Management to solve complex build/deployment process throughout all phases of the software development life cycle.
• Utilized IIS logs and server event logs on a daily basis to determine root causes of application issues.
• Supported and deploy code to our Legacy commercial credit card, Internal Applications, Paymentnet3 and GSA non-production environments.
• Created and modify batch and NANT scripts to increase efficiency and decrease total time for deployments.
• Performed rollout of code to production environments for our Legacy, Internal Applications and GSA web sites.
• Migrated the GSA Rebate web application from Windows 2003 to Windows 2008 server.
• Created automated scripts using Team Build and MSBuild to allow for continuous integration of code to our Rebate dev stripe.
• Designed and managed a Sharepoint ticketing system to track application configuration requests.

Confidential, Northbrook, IL

Environment Support Analyst

Responsibilities:

• Designed, developed, maintained supported, and tested environments and infrastructure for Confidential .com and Customer Care websites and their associated .NET and their legacy applications.
• Initiated and completed a project that utilizes Citrix NFuse to allow employees to connect remotely from their personal PCs to any Windows server running Terminal Services or any Windows XP desktop; Saved the department money on laptops and time; Provided greater support for our web developers and support staff.
• Coordinated with the Information Security department on various firewall and security issues.
• Involved in virtualizing assembly, technical product test, and development web environments while working with both Windows 2003 and IIS 6.0.
• Acted as lead Sharepoint site administrator for Confidential ’s Interactive Marketing Technology division.
• Managed project to convert and configure our Customer Care web application from Windows 2000 to Windows 2003 server infrastructure.
• Led a project to decommission old production servers while ensuring that enterprise monitoring is disabled and all GSLB (global server load balancing) is no longer tied to these old environments.
• Configured and troubleshot the migration of Windows 2000 IIS 5.0 websites to Windows 2003 IIS 6.0.
• Utilized IIS logs and server event logs on a daily basis to determine root causes of application issues.

Confidential

Senior Desktop Support Professional

Responsibilities:

• Served the desktop integration role at Confidential West Plaza while supporting 1000+ users.
• Worked with team members to ensure that newly deployed and re-deployed computers were completed in a timely matter, ensuring that the end user’s specific programs were installed and that their personal data was transferred.
• Assisted with troubleshooting computer related problems and communicating hardware replacements with Confidential ’s Enterprise Help Center.
• Managed daily deployments and assisted in distributing load between other employees.
• Coordinated the rollout of Windows 2000 to over 300 workstations at our Direct Response call center.
• Assisted in the testing of applications and Enterprise-wide patching initiatives.
• Instituted and managed a loaner laptop pool for Confidential West Plaza.
• Worked on the asset management project for Confidential equipment.