OBJECTIVE

Well-Trained Computer Professional Offering Excellent Communication Skills, a Background in Management and Extensive Experience in Support and Maintenance of Local and Wide Area Networks is seeking an Opportunity to Contribute to the Growth and Profitability of a Company

TECHNICAL EXPERTISE

Proficient in Microsoft Office Suite, Adobe Products, MS Exchange 2007 and 2003, Powershell, Group Wise, Novell, Nagios, VMware, VMware View, Hyper-V, MS Exchange Server NT, 2000, 2003, 2008, HTML, Webex, Lotus Notes, Bugzilla, Mcafee Anti-virus, Active Directory, Content Management Server, Symantec Anti-Virus, MAC OS, Leostream, Teradici Management Console, ITIL Experience, Mobile Devices, Bloomberg, Thomson Reuters, Backup Exec, Trading Floor and Project Management Experience, Exposure to Sharepoint, Salesforce, Watchguard, PBX.

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Site Administrator

• Maintain MS Exchange 2010, Active directory, and Windows 2008, PBX phone systems.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Design, configure, and test computer hardware, networking software and operating system software.
• Responsible for all IT issues on site at company Headquaters.
• Managed project execution to ensure adherence to budget, schedule, and scope.
• Developed and updated project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

Confidential

Security Administrator

• Responsible of providing support in systems administration of security tools e.g. antivirus, patching, web content filtering, data loss prevention and security procedures and processes.
• Troubleshooting network access problems implemented network security policies and procedures. Ensured network LAN/WAN, telecommunications, and voice security access and protected against unauthorized access, modification, or destruction.
• Administered and maintained Vmware, Windows 2008 Domain, Active Directory, group policies, site and replication.
• Prepared project status reports by collecting, analyzing, and summarizing information and trends.
• Managed and maintained WatchGuard firewall, router and VPN.

Confidential

Wireless Engineer III

• Implemented enterprise class wireless networks using Cisco wireless switches and access points.
• Performed upgrades, installations and reconfigurations.
• Layer 2 and Layer 3 switching and VLAN and radius authentication.
• Managed network maintenance and support.

Confidential

Freelance/Contractor

• Performed on-site repair and preventive maintenance on computers and related peripherals.
• Evaluated technical issues, solved customer concerns, and troubleshoot computer problems in an efficient and courteous manner.
• Administered support for computer networks and computing environments including computer hardware, systems software, applications software, and all configurations.
• Managed and maintained VMware ESXi Servers and VM's.

Confidential

Field Support Engineer

• Provide trading floor support for customers on PCoIP products, Dell Blade Servers and VMWare.
• Provide on-site training to customers.
• Set up proof of concepts POC's for Amulets customers.
• Assist in analysis and resolution of complex support issues.
• Prioritized projects and resource allocations for various initiatives.
• Advise management, engineering and delivery on constraints, assumptions, opportunities and risks.
• Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
• Provided project management support for special initiatives in support of the overall IT Strategy.

Confidential

Desktop Support Manager

• Identified, researched, and resolved technical issues and created workaround procedures.
• Managed/maintained VMWare, Windows 2003, MS Exchange 2003, and Mobile Devices.
• Establish and execute a project communication plan.
• Defined, prioritize, schedule, and monitor multiple desktop client-related projects by maintaining comprehensive projects plans and schedules and developed methodologies to ensure compatibility of all software and hardware products.
• Led team that provided production and project support for Lotus Notes migration to Exchange 2007.
• Prepared departmental budget for IT service management. Included variables and complexities such as operational changes, organizational changes, facilities changes, and proposed projects to build realistic budgets with attention to financial constraints.
• Managed a 5 person IT team.
• Communicated with department managers, identifying business requirements and proposing an IT solution respecting budget and time constraints

Confidential

Information Systems Administrator

• Administered commercial network operating systems within the functional areas of configuration, system, and performance management.
• Managed/maintained internal site networks to include but not limited to MS Exchange, NetWare, Novell, UNIX, Windows NT, Windows 2000, and Linux.
• Designed, configured, and tested computer hardware, networking software and operation system software.
• Managed relationships with critical IT vendors that resulted in improved service at a reduced cost.
• Monitored and tracked project milestones and deliverables.
• Managed a 10 person team.

Confidential

• Developed computer information resources, providing data security, control and strategic computing.
• Controlled operational budget and expenditures.
• Installed and maintained computer hardware, operating and software systems.
• Managed backup, security and user help systems.
• Directed daily operations of department, analyzed workflow, established priorities, developed standards and setting deadlines.
• Running the IT Department on a day to day basis, supervising six full time employees and reporting to the Operations Officer.
• Developed and managed work breakdown structure of information technology projects.
• Managed a 15 person IT team.

Information Systems Technician, Confidential

• Dealt with the use of electronic computers and computer software to convert, store, protect, process, transmit, and retrieve information.
• Diagnosed hardware and software problems replaced defective components and performed disaster recovery.
• Provide users with technical support for computer problems.