SUMMARY:

• I consider myself to be a Dan of all trades. I am focused on staying ahead of the technology curve. Motivated to continuously learn and immerse myself in highly technical environment that offers me the opportunity to develop, improve, and excel on my IT skills. I want to design, implement, and manage a company’s infrastructure which will ensure their success.

TECHNICAL SKILLS:

Virtualization: - VmWare vCenter, vSphere, ESXI, Virtual BoxCitrix: - XenApp/Desktop 6.5, NetScaler Storage - EMC Data Domain

OS: - Windows Server, Windows XP - 10, Ubuntu, Mac OSX

Internet Filtering: - Sophos Web, Bradford Net Sentry

Spam Filtering: - Postini Deployment - Ghost, Dell Kace, JAMF

Archiving: - Symantec Email Archive, Vault

Email: - Microsoft Exchange, Google

Telephony: - Cisco UCM & UnityActive Directory Domain Services DHCP, DNS, Group Policy, RDS

Backup & Recovery: - Veritas BackupExec & NetBackup, Veeam, Datto

Security: - Sophos UTM, Sophos Central, Damballa IDS, Trip wire, Event tracker. Bradford NAC, Symatec PGP, Card Recon. Secunia PSI, Checkpoint disk encryption, CCleaner, Combofix, Malware bytes,Rogue Killer, Sophos Cleaner, Zabbix, Nessus, Checkpoint IDS.

Remote tools: - RDP, Teamviewer, Kaseya, VNC, Citrix

WORK EXPERIENCE:

System Administrator

Confidential

Responsibilities:

• Worked with over 250 various clients to deal with issues with networking, AD, telephony, server, and user experience issues. Used Google admin to create accounts and permissions for police and fire depts.
• Deal with Epic and ECW Citrix Xenapp issues for Winthrop employees and troubleshot connection issues. Used exchange to manage OWA as well as GoDaddy. Work with Tierpoint to troubleshoot network connection issues. Used Citrix to manage Prolaw for law firms and work with vendors. Setup mailbox delegation for outlook. Worked with the helpdesk to identify malware and showed them how to cleanup. Admin, DNS, DHCP and other tasks when needed. Used VMWare to create new servers for clients. Manage AP's through Ubuity and update firmware.
• Monitored system logs and error logs. Upkeep core and subsystems, including implementing patches, updates and major releases.
• In charge of keeping servers healthy by check screenshot verifications, local and offsite cloud backups for Datto. Make sure hourly and differential backups are running for hosts.
• Repair any backup issues by looking at logs, restarting VSS writers and repairing agent communications. Used Datto partner portal with VMWare to recovery from diaster\server down scenarios.
• Used VMware to upload VMDK's for server spin ups in the event of a disaster. Used Veeam to service Linux hosts. Provide file restorations using Datto partner portal using UNC\Samba shares to mount restores.
• Adhere to HIPPA compliance when resolving Winthrop service requests. Report fleet health to C level executives. Conduct DR tests with entails spinning up VM's in Datto's cloud or various client environments. Work with stakeholders and auditors to sign off on results.
• Work with Logistics to order hardware for failed devices or in warranty units. Worked for them to order NAS round trips if a site had network issues.

Windows System Administrator

Confidential

Responsibilities:

• Build, maintain, and troubleshoot windows systems infrastructure and virtual environment. Monitors daily system activity, verifies the integrity and availability of all hardware, server resources, systems and key processes, reviews system and application logs, and verifies completion of scheduled jobs.
• Support Cisco telecommunications infrastructure and associated software, including call management systems, voice mail, interactive voice response, and video conferencing systems. Lead the evaluation, testing, and implementation of office network technologies and communication services, which include installing hardware, developing software, and writing procedures.
• Design and implement company’s information backup procedures and policies. Maintain Domain Controllers, Active Directory, Group Policy, DNS, and DHCP Servers. Plan migration and implementation of 2003/2008 migration of windows environment to 2012 AD infrastructure

Information Security Officer

Confidential

Responsibilities:

• Information security position on the Credit Union Board managing credit-union computers and local area network. Used Trip wire and event tracker to monitor clients and servers.
• Ran eDiscovery of sensitive information. Installed PGP encryption on client side and trained end users, showed them how public and private keys work.
• Worked with windows admins and user groups for support, patching and shared drive creations. Created encrypted secured folders on client and server shares. Used private key to recover data when employees were terminated. Installed PGP app on client machines via GPO.
• Created recovery files repository for corrupted machines for date recovery. Added machines into virtual groups for access to Symantec checkpoint AV and local disk encryption.
• Ran Secunia PSI,Card Recon\Spider for PCI Audits. Mask all cardholder data - automatically makes PAN data PCI-compliant within simple file types. Setup web filtering with Sophos and check FW exceptions for end users. Track and Identify Malware with Damballa NIDS and HIDS.
• Monitor Tripwire and Event Tracker alerts. Setup Sophos UTM management and vpn setup. Kept in the know with current trends.
• Monitors daily system activity, verifies the integrity and availability of all server.

Senior Desktop Support Analyst

Confidential

Responsibilities:

• Provide on-site and remote troubleshooting, and tech support for end users equipment and services. Responsible for servicing,repairing,and troubleshooting hardware that includes Desktops, Laptops, Telephones, Servers, Switches, and Printers.Track work and maintain accurate documentation on SAManage and Jira Service Desk Ticketing Systems. Install, Move, and Remove PC’s, Printers, Telephony, Peripherals, Network Cabling and Networking Equipment.
• Manage and create Computers, Users, Permissions, and Group Policy in Active Directory. Manage and create accounts across multiple systems Google, Bradford, Okta, HRP and other platforms. Assist in administration and installation of Networking Equipment (AP’s, Switches, Cameras, Door Access, Printers) and Servers (Dell).
• Coordinate projects that are focused on end- user requirements and services, usually affecting a large population. Designed and implemented VMware builds of workstation-class virtual machines to solve end-user requirements and for IT testing.

Desktop Support Analyst

Confidential

Responsibilities:

• Configure and build machine images for deployment to new users using Ghost, Dell Kace and Jamf. Assist in hardware installation, office technology build-outs, and enterprise system deployments.
• Established proficiency at troubleshooting and maintaining Windows PC workstations, both Operating System/software and hardware (Desktops: Dell; Laptops: Lenovo).
• Supported users via desk-side, walk ups, or by phone. Setup video conferencing. Supported 50\50 Mac\PC environment. Helped user with K4 issues.