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Test Technician Resume

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Fort Huachuca, AZ

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SUMMARY:

  • Provided 2nd and 3rd Level Direct support to Microsoft customers
  • Tested customer issues and resolutions by recreating the customer server/client environment in the lab for resolution.
  • Performed crash dump (MEMORY.DMP) analysis utilizing kernel debug utilities for problem resolution.
  • Liaison between MS software developers group and customers on critical issues for new Hot fixes.
  • Managed new server builds, testing various server configurations, both Hardware and Software testing.
  • Developed and delivered customized backup and disaster recovery solutions for various size networks.
  • MS Consulting Services for wide range of corporate clients.
  • Designed step by step plans for both software/hardware deployments utilizing Remote Installation Service (RIS) and SYSPREP.
  • Created Data Recovery methods for HW/SW RAID
  • Performed file system recovery using MS proprietary and COTS disk editing utilities.
  • Authored Windows Help files and Knowledge base articles regarding both disaster and data recovery.
  • BETA Testing of OS and Service packs prior to release

TECHNICAL SKILLS:

SKILLS: TCP/IP, DNS, DHCP, WINS AD Migration/Account management Data Recovery Disaster Recovery planning and Implementation SIP Trunks HARDWARE: - IBM X Series Servers, Dell PowerEdge & HP Proliant Servers CISCO Routers, Switches, ASA Firewalls HP Switches Barracuda Web Filters Barracuda Spam & Virus Firewalls HP Storage Works Automated Tape Libraries IBM Automated Tape Libraries SCSI/SAS, SATA, ISCSI Storage RAID Controllers IBM EXP Arrays UPS Configuration and Monitoring Cisco/HP Wireless Controllers

PROFESSIONAL EXPERIENCE:

Confidential, Fort Huachuca, AZ

Test Technician

Responsibilities:

  • Conducted Testing of Communication systems, Information systems, Weapon systems for DOD. Performed inspection and monitoring of DOD Contractors testing. Acted as Government liaison during testing; ensuring test procedures met (MIL.STD 461/462/NACSIM 5100/5100A).

Confidential, Fort Lewis, WA

Electronics QA Assistant Inspector/Supervisor

Responsibilities:

  • Supervised and aided in managing the largest Confidential Electronic repair facilities on the west coast.
  • Performed initial inspection of all equipment brought in for repair.
  • Managed the daily workloads of more than 20 Electronic/Radio repair Technicians.
  • Issued work orders to technicians according to specialty and severity of issue.
  • Inventoried tracking of parts and equipment
  • Responsible for re-supply of equipment being serviced.
  • Managed both Parts and equipment repair databasess: A list of s is available upon request

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