SUMMARY:

• Infrastructure System Engineer/Data Center Support with more than 15 years of experience
• Currently functioning as a Lab Systems Administrator supporting 3LS Thin Client lab, designing, implementing and configuring a VMware vSphere 5.5 and 2012 active directory domain. Also XenDesktop 7.5 environment.
• Functioned as a Systems Engineer/ Virtualization Specialist supporting multiple R&D groups within an Confidential 6K sq ft. Data Center.
• Wintel server administrator with 15 plus years utilizing Confidential and Dell hardware.
• Was the lead network/system administrator for the VA Medical Center in Virginia for 6 years
• Strong experience working with virtualization, backups, Citrix, Windows Server, TCP/IP, FTP, DNS, load balancing, BlackBerry server and connectivity, blade servers, server class hardware installation, and all other requirements of a network administrator
• Excellent communication skills and ability to work successfully in a team environment
• Experience working within a medical center environment, ensuring the safe care of military veterans and personnel while adhering to the standards, processes and procedures of a hospital

TECHNICAL SKILLS:

Operating Systems: XP, to Win 10, WS2k2003 to WS2016, Confidential - UX 11i v3, RHEL 6 & 7.2, SuSE 10 & 11, Xen 7.6 and ESX, ESXi 5.5 to 6.2, Confidential VC Manager / OA, Confidential SIM, NSM, Hive Manager, CA Arcserve, Backup Exec, Veeam, MS Exchange Server 5.5, 2003 & 2010, XenDesktop 7.5, SCCM, Citrix Xen 7.6, VDI, Confidential Firmware update tools, Confidential OneView 4.1, Comware 7

Storage: SAN, EVA, 3PAR, MSA, QNAP, Confidential BNA

Networking: TCP/IP, DNS, DHCP, NAT, SMTP, FTP, SNMP, NFS, ICMP, SSH, SSL, Telnet, HTTP, HTTPs, SFTP, Routing Protocols

Hardware: Confidential ProLiant DL, BL & ML Gen4 to Gen10, Synergy platforms & blade compute nodes, Confidential C700 Blade Enclosures, Confidential Synergy Enclosures, Synergy ICM Modules, Confidential VC Flex Modules, Dell servers, Intel processors, 3Com (Switches), Cisco (Switches, Wireless) E1, Juniper firewalls and VPN appliances, Areohive AP, Confidential H3C switches, Confidential 5900 series switches.

Video Conference: Tandberg Codec devices 880, 6000, 550, ECT

Database: MS SQL 2012

PROFESSIONAL EXPERIENCE:

Confidential - Houston, Texas

Infrastructure System Engineer/Data Center Engineer (contract)

Responsibilities:

• Responsible for build, deployment, configuration and maintenance of Windows/REHL based servers
• Responsible for Test Lab Network Security
• Confidential Pilot test bed setup and configuration
• Lab Virtual Environment Configuration, Management and Maintenance (VMware)
• Responsible for set up of Confidential T-Class and C-Class enclosures
• Responsible for lab Infrastructure Management
• Responsible for support of Offshore teams test bed access and setup
• Responsible for Lab inventory

Confidential

VMware Engineer/ Infrastructure Systems Engineer (contract)

Responsibilities:

• Responsible for the design and implementation of a Virtual Lab for Thin Client level 3 support lab.
• Designed, implemented and configured 2012 Active directory test lab domain with replicating Domain Controllers
• Designed, implemented and configured fully redundant VMware vSphere 5.5 environment
• Designed, implemented and configured 10Gb backbone network hosted via Confidential 5820 network switch.
• Responsible for implementation of a local risk network with in Confidential ’s corporate network allowing internal and external partner access.
• Responsible for implementation of XenDesktop 7.5 & 6.5 environments.
• Responsible for patch management within the lab network via Windows WSUS.
• Responsible for implementation and deployment of Confidential MSA 2040 SAN solution hosting 20 Terabytes of shared storage presented to ESXi 5.5 host environment.
• Designed, implemented and configured backup recover hosted on Confidential Data Protector 9.0 backup solution.

Confidential

Systems Hardware Engineer (contract)

Responsibilities:

• Data Center Support for Confidential R & D Business Units
• Directly responsible for the support, configuration and deployment of ESXi 5.0 VMware environment and Infrastructure.
• Implemented Confidential OneView for hardware monitoring
• Physical to Virtual server deployment, migrating aging physical Confidential ProLiant server platforms.
• Build, deployed, configured and remediated RHEL, Confidential -UX and Windows platform servers for R&D Business units.
• Network support throughout the Data Center
• Data Center/Infrastructure management and support in a 6K Sq. Ft. Data Center.
• Data Center Space and Power planning
• Maintenance and presentation of EVA, SAN and 3Par storage for Business Unit devices and VMware environments.
• Design and deployment of VMWare environments.
• Monitoring of VMware and storage environments via Confidential monitoring software.

Confidential

Hardware Systems Analyst/Lab Manager (contract)

Responsibilities:

• Management of a 2003 Active Directory test environment.
• Directly responsible for the planning, configuration and deployment of ESXi 4.1 fully redundant environment to facilitate the virtualization of the test lab infrastructure
• Physical to Virtual server deployment, migrating aging physical Confidential ProLiant server platforms.
• Daily set up of ESX 4.0, 4.1 and 5.0 test environments to reproduce and RCA issues with Confidential Servers and Software
• Data Center/Infrastructure management and support in the Engineering Problem Management Lab.
• Configured Confidential server platforms hosting Windows and Linux operating systems running ESX 4.0, Exchange, Citrix, configured in SAN, DAS, EVA, VC Flex modules environments
• Responsible f or deployment, configuration and management of SCCM 2007 sever utilized for the health monitoring and server outage remediation of production server environment.
• Responsible configuring parallel customer environments and hardware configurations to diagnose engineering problems, reporting root cause and failure analysis on software and hardware components
• Manual testing of customer server configurations
• Integration testing on multiple OS platforms utilizing benchmark testing applications and utilities
• Responsible for working with American and International Confidential Engineers on customer issues both hardware and software related, reproduced in a Lab setting
• Responsible for deployment of C7000/C3000 stacked enclosure environments as well as configuration and deployment of Confidential MATRIX environments
• Responsible for testing & comparing clients’ platforms against platforms predecessor. Responsible for performance benchmarking and analysis of a specific product and or groups of products and configurations
• Documentation of test results Confidential Engineers and management
• Repair and problem diagnosis of Confidential blade servers BL, DL and ML models
• Supported Lab Networking / Blade infrastructure to include Cisco network switches
• Management and support of isolated Lab network dedicated for test environment. Patching, maintenance, configuration and design of lab test environment
• Support and management of network backups via Backup Exec 12.5 ensuring job initiation and completion integrity
• Support of Lab network Domain Controllers, DNS servers
• Inventory of Lab equipment i.e. servers, virtual connection modules as well as other Data Center required equipment

Confidential - Houston, Texas

System Support Specialist

Responsibilities:

• Provided monitoring and support for BL460c G6 Confidential servers via Confidential Systems Insight Manager 6.0, PA Admin and SCOM
• Troubleshot routine issues at on and off site Data Centers such as performance, post errors, Drive Array failures, Custer problems, Disk space issues, Disk redundancy failures, Hardware failures, Network connectivity failures and RILO/ILO Connectivity, Performed Commissioning /Decommissioning of servers
• Responsible for building Windows Server 2008 configuration and deployments as part of a server refresh project.
• Built Confidential Blade Server enclosures
• Assisted in VMware server consolidation, migrating key function servers to VM environment
• Monitored Peregrine ticketing system, Supported user account add/move/changes and triaged outage reports
• Reported on overall server status and documented physical and logical server environment.
• Weekly reporting on queue size, aging and SLA violations.

Confidential - Hampton, Virginia

System Engineer

Responsibilities:

• Supported a round the clock, seven day a week system availability for more than 30 VHA servers/2500 desktops at the Hampton site and approximately 2100 users of the VHA systems
• Provided daily Desktop support to include applications support at the Medical Center as well as the configuration of dial up configuration software and remote connection methods via cable modem, VPN, and IE
• Created, tested, and documented images, image deployment and desktop/laptop provisioning processes
• Daily support of NT Enterprise Servers, NT Terminal Servers, W2K Enterprise Servers, Microsoft Clustering, WINS, DNS, MOM, and SMS Servers
• Supported day-to-day operations Medical Center users, Exchange messaging infrastructure, W2K active directory, Blackberry servers/devices, manage and provide user support and .
• Served as local deployment team member migrating Exchange Server 5.5 to Exchange 2003 mailboxes, utilizing Exchange Migration Wizard, migrated 3500+ users
• Directly responsible of the upgrade of MOM’s 2005 to SCOM 2007. Deployed and configured SCOM server which reported health and error checking for over 40 server platforms to include Windows and Confidential -Unix based servers.
• Principal Accountabilities of incumbent:
• Supervised compensated work therapy helpdesk employees to ensure proper first tier support of incoming issues and national online invoice system (NOIS) tickets were properly documented and escalated as needed
• Provided level 3 desktop engineering support to IT support staff relating to issues within the client configuration and operating system images
• Responsible for server and desktop patch management deploying Microsoft updates via WSUS
• Review standard desktop software patches and releases, make recommendations for upgrades, create packages, coordinate testing and deployment of approved upgrades
• Designed strategies for front line support of IT Department, and responsible for scheduling and of employees
• Supported the install and configuration of Cisco IPT phones for site IT specialist
• Responsible for the user and computers containers in the Active Directory, creating all new user NT accounts and adding, removing and managing computers and servers Created and managed user MS Exchange accounts via Exchange management console and customized VBS scripts
• RCA for production problems such as image inconsistencies, incompatible applications, errors, and inconsistencies in systems functions, outputs, also created and coordinated implementation of engineered solutions for issues according to specified requirements and design
• Created Script Tags for remote application deployment via customized VBScripts also edited Batch Scripts utilized for AD and Exchange account creation as well as KiXtart scripts for windows logon routines
• Built customized enterprise images via imaging tools such as ImageCast 4.5 and Symantec Ghost 7.5, 8.0.
• Deployed and supported Ghost Image Server on Windows Server 2003 platform deploying images and enterprise applications to over 2500 desktops SMS Installer
• Documented specifications for standard desktop images as well as desktop hardware configuration, client configuration settings and operating systems
• Coordinated, generated, and manipulated data to prepare reports using report generation tools such as Microsoft Excel, Microsoft Access, HTML, and Crystal Reports
• Responsible for support and deployment of applications published on Citrix Metaframe Presentation Server 3.0, configured with an indirect data store, hosted in a Server 2003 environment, Confidential DL5800 G4 servers.
• Functioned as a Citrix Deployment team member, conducting Proof of Concept test for homegrown medical center applications
• Supported and trouble shot ICA client connections and deployment to desktops, also configured Citrix client for deployment on customized enterprise desktop images.
• Responsible for Application and Print Servers hosted on VMware ESXi 4.1. Monitored for alarms and installed third party network applications ensuring proper access levels. Daily use of Virtual Center Management Console to manage and troubleshoot host/virtual machine issues
• Gained extensive knowledge of leadership, mentoring staff and team building to bring synergy to a diverse technical staff
• Led medium projects (3-12 months) and small teams (1-5)