SUMMARY:

• Results - driven Desktop/Network Engineer/IT Specialist/Field Engineer with extensive experience, and in deployment, migration, support, and administration of information systems in Microsoft, Novell, IBM, HP, Confidential, Cisco, Mainframe, and UNIX LAN/WAN environments.

TECHNICAL SKILLS:

Operating Systems: Windows (8, 7, Vista, XP, 2010, 2008, 2003, 2000, NT), AS/400, UNIX, Linux

Networking: Windows 7/8/2008/XP/2000/2003/NT, Novell NetWare, IBM iSeries, AS/400, UNIX, Linux, LAN\WAN, Cisco, Citrix, Webex, PCNow, Gotomypc, Altiris, VPN, SMS, Exchange, HP Openview, Active Directory, GroupWise, Internet / Intranet, TCP/IP, DNS, T1, DSL, Cable, DHCP, Wireless, IR, VOIP, Switches, Routers, Aircard, VNC

Hardware: Lenovo, HP, Confidential, Compaq, IBM, Cisco, Linksys, laptop, desktop, server, terminals, Wi-Fi, printers, copiers, CDRW, Modem, NIC, PDA, Blade Server, Neoware, Thin Client, Blackberry, tape drives, Kiosk, Motorola, Ingenico, Scanners, Digital Signage and peripherals

Software: Spreadsheet / Database Analysis and Design Microsoft Office 97 - 2013, Outlook, Lotus Notes, Linux, Cisco, Backup Exec, Internet Explorer, Netscape, Zenworks, Antivirus Utilities, Norton Utilities, Checkit, Ghost, HTML, pcAnywhere, Citrix, Altiris, Clarify, Client Access, SMS, Tivoli, Legato Networker, GoToMyPC, Remote Access, Carbon Copy, Microsoft RDC, PCNow, WebEx, UltraVNC, VNC, PCLaw, Western Union, WUPOS, Sysinternals, Chexar, Netspend, Sysaid, Cerner, Citrix, Service Now, Advertised Programs, Microsoft SCCM, WSUS, XenApp, XenDesktop, Acronis, Laplink, PCMover

PROFESSIONAL EXPERIENCE:

Confidential

Independent Computer Consultant

Responsibilities:

• Performing computer/networking installation, reimaging,, troubleshooting, and configuring of Confidential, HP, IBM, Samsung, Xerox, Xfinity Confidential Cable, DSL, and Cisco computers, Servers, Switches, Firewall, Routers, Printers, Tape drives, Kiosk, POS, Servers and other Networking/Peripheral equipment in Windows 7/8/XP, Windows Server, Novell, IBM AS/400/iSeries, and Unix environments. Operating system/software installations utilizing Microsoft SCCM upgrades for various corporate, company, or home office environments.

Confidential

Contract Field Engineer

Responsibilities:

• Performed Windows 7 migrations from XP on Lenovo Desktops and Laptops Utilizing Laplink PCmover
• Performed multiple Windows XP to Windows 7 migrations, and site inventory
• Performed CNA Insurance site migration from Windows XP to Windows 7 utilizing Microsoft SMS and USMT
• Performed site migration to Windows 7 from XP to Windows 7
• Performed site migration to Windows 8 from XP at multiple offices
• Performed site migration from Windows XP to Windows 8 at multiple offices

Confidential

HP Field Engineer

Responsibilities:

• Traveled to perform Windows 7 migration from XP on new Lenovo computers
• Performed Windows 7 site migration from Windows XP on Lenovo computers
• Traveled to install and perform Windows 7 site migration from Windows XP

Confidential

Computer Consultant

Responsibilities:

• Perform network configuration, new computer installations and migration, network/broadband wireless firewall security setup, computer/printer workgroup setup, e-mail setup, domain setup and configuration, Microsoft Office, Troubleshoot legal software and perform updates

Confidential

IT Specialist

Responsibilities:

• Performing Computer/Networking Site Installations and Support for Windows Server environment
• Supporting Acer Windows Computer/Laptops, Printronics printers, throughout the Office and Pool Heater Plant
• Providing iSeries AS/400 access through client access and other vertical industry programs
• Performed Desktop reimaging utilizing Acronis 2014

Confidential

Network Technician

Responsibilities:

• Performed Windows 7 desktop migration from Windows XP on over 200 Confidential computers on refresh project

Confidential

Contract Network Technician

Responsibilities:

• Perform vertical industry software setup including Confidential Cash Pro Online, Transflo, Citrix, Factor

Confidential

Network Technician

Responsibilities:

• Performed Windows Domain Name Conversion at multiple Confidential locations
• Performed manual DNS refresh when required

Confidential

Network Technician/Security Engineer

Responsibilities:

• Performing onsite and remote computer systems support, administration, printers, software installation, remediation, and technical support
• Installed, and supported all PC Assets, Smartphone, and thin clients in all of the hospital departments
• Installed and troubleshoot HMS, Citrix, XenApp, XenDesktop, Cerner, Username, and password issues
• Worked on the Cerner Go Live support team at Confidential
• Imaged computers using Microsoft SCCM
• Performed work according to tickets generated by Ascension Service Now request system.
• Performed active directory migration from Novell to Windows 2008 Active Directory
• Performed weekend on call services on Confidential scheduled basis supporting Saint Thomas and Baptist Hospitals
• Performed hardware maintenance on laptop, desktop, and printers
• Ordered repair parts through DOSD

Confidential

Network Technician

Responsibilities:

• Instructed junior technician on proper installation and reconfiguration procedures of Microsoft Outlook 2010
• Provided technical support through the migration project

Confidential

Systems Engineer

Responsibilities:

• Provided 24/7 Onsite and remote computer support for Call Center & All Corporate Financial Stores in Confidential Windows 2008 Server environment
• WYSE Microsoft Windows XP terminal installation and reconfigurations utilizing file write filters
• Windows XP/7 with Chexar, Qfund, Netspend, Western Union, Microsoft Office Software troubleshooting
• Digital Signage Installation, configuration, and troubleshooting

Confidential

Team Lead / Network Engineer / Desktop Administrator

Responsibilities:

• Performing Windows 7 Confidential Optiplex 980 multisite upgrade project.
• Performed as Confidential Team Lead for onsite Windows XP Laptop migration project
• Confidential - Performed Confidential Team Lead and Technician on multiple Confidential PC Deployment projects from including Windows XP configuration, MS Office 2007 Installation, E-mail client Configuration (Outlook, Outlook Express, Thunderbird, Gmail, and Webmail) and Data Migration utilizing Windows transfer wizard utility.

Confidential,

Field Engineer / Team Lead

Responsibilities:

• Multiple Sites Uverse Advanced TV computer system upgrade and decommission
• Provide Technical Support on Confidential TV
• Team Lead position to coordinate and perform flash upgrades to site TV’s
• Confidential VOIP setup and configuration.
• Performed thin client upgrade project at middle Tennessee locations
• Performed DSL Modem and Linksys/Cisco router configuration, Windows XP and Vista reconfiguration, HP Color LaserJet CM1312 Multifunction Printer/Fax/Scanner configuration, and ongoing technical support
• Performed Windows XP 64 RAID OS and Vitrea Imaging software installation
• Performed Multiple Confidential PowerEdge 2850 Server / Confidential KVM installation and configurations, decommission Confidential PowerEdge 2300 Servers
• Performed Router / POS Computer Installation and configuration
• Performed laptop docking station security

Confidential

Independent Field Engineer / Computer Consultant

Responsibilities:

• Performed site computer upgrades
• Performed multiple site HP Laptop installations, migrating user profiles, data, reconfiguring Lotus Notes, Red I Replication, utilizing Altiris Agent Software Delivery from IBM laptops.
• Performed HP Server installation, ILO configuration
• HP/CVS Pharmacy RxConnect project - Travel and Perform multiple CVS Pharmacy’s SCSI/RAID Server Hardware, OS, pharmacy Neoware thin client upgrades under HIPAA s and regulations
• Team Lead for computer refresh project.
• Field engineer on CVS Back office switch upgrade project
• Decommission Legacy computers, installed and configured Windows XP on Confidential Dimension computers, migrate data / Outlook e-mail / MS Office Setup
• Performed Windows XP PC Installations, W2K Server Setup, File Data Migration, and User QC
• Performed Confidential Latitude Windows XP laptop migrations
• Performed Windows XP computer, W2K server, switch, hub, rack disassembly, cable management, and wiped hard drives for security measures

Confidential

Senior Technician / Desktop Administrator

Responsibilities:

• Provide Laser Printer support
• Performed Confidential Latitude, Windows XP, Office 2003, Outlook/Exchange configuration, Altiris laptop setup, Mainframe connectivity, configuration, data migration, printer setup, and mapped network drives from Windows 2000 Toshiba laptops
• Performed Windows 2000/2003 server installation and configurations
• Performed Windows 2000 server configuration in new Windows 2003 domain
• Performed Confidential SX270 Windows XP thin client deployments replacing Meditech terminals

Confidential

Independent Field Engineer / Computer Consultant

Responsibilities:

• HP Team Lead and Technician performing complete Confidential bank site server, teller, platform data migration and computer upgrades.
• Support many other Field Solutions clients over Confidential 50 mile radius. Perform installation, troubleshooting, and configuring of Confidential, HP, IBM, Xerox, and Cisco computers, Servers, Switches, Routers, Printers, Tape drives, Kiosk, POS, and Networking equipment. Perform Windows XP Computer, Firewall, Network switch, router and peripheral installations, configuration, and software installations using SMS upgrades for various companies

Confidential

Independent Field Engineer / Computer Consultant

Responsibilities:

• Performed Confidential active directory computer refresh

Confidential

Full Time Field Engineer

Responsibilities:

• Supported Confidential banking and subsidiaries over the greater middle Tennessee area utilizing HP Openview ServiceCenter and EIS Service Request ticketing systems in help desk/call center
• Install, configure, and provide user utilization instruction of Cisco VPN, Wireless, and Verizon AirCard’s on corporate laptops, and remote computer network access - Troubleshooting and or Reimaging HP desktops, laptops, and servers utilizing Carbon Copy, Windows Remote Desktop Connection, Altiris, and Citrix services- Performed decommissioning of equipment including tombstone and untombstone computers. - Monitor and perform daily Backup Exec server backups

Confidential

Independent Field Engineer / Computer Consultant

Responsibilities:

• Perform installation, troubleshooting, and configuring of Confidential, HP, IBM, Xerox, and Cisco computers, Servers, Switches, Routers, Printers, Tape drives, Kiosk, POS, and Networking equipment. Reimage desktop POS computers. Core Technology Solutions -
• Contract Senior Technician / Desktop Administrator
• Performed photography picture developing computer setup and configuration
• Performed server, LAN cable, and rack installation

Confidential

Contract Senior Technician / Desktop Administrator

Responsibilities:

• Perform decommission of Confidential GX1, GX110, GX260, GX270, and GX280 computers, configuration and installation of Confidential GX620 computers including user migration, Outlook 2003 / Office 2003 / Rumba AS/400 setup, and user

Confidential

Full Time Contract Senior Technician / Desktop Administrator

Responsibilities:

• Image, deployed, and supported Confidential computers with Windows XP SP2 utilizing Zenworks, Name Computers, Join Windows 2003 active directory domain, install and configure IBM Client Access, LMS, CMS, Document, Diagnose, and resolve any PC - IBM iSeries AS/400 upgrade issues, Installed and configured Microsoft Office 2003
• Nationwide travel, Train users, provide customer technical support

Confidential

Senior Technician / Desktop Administrator

Responsibilities:

• Performed Meditech Infusion System software updates and quality control tests on Alaris modular point-of-care computers and infusion pumps utilizing Windows XP laptops on three projects at Vanderbilt, St. Thomas, and Maury Regional Hospitals

Confidential

Senior Technician / Desktop Administrator

Responsibilities:

• Performed Computer Upgrades and software installations at Nashville TN model home locations
• Migration of Confidential GX150 to Confidential GX270 computers

Confidential

Senior Technician / Desktop Administrator

Responsibilities:

• Traveled to Decherd, TN for Confidential week to instruct Nissan and contract employees on the Windows XP and MS Office correct deployment process
• Performed Nashville theater computer projector scheduled maintenance
• Performed Confidential GX270 Windows XP setup and ghost imaging
• Performed Windows XP Computer/Server/Telecom Office move/setup

Confidential

Senior Technician / Desktop Administrator

Responsibilities:

• Performed new Confidential Latitude laptop and OptiPlex Tower deployments, configured users as local administrators, performed Outlook/Exchange active directory configuration, set proxy settings, trained users, and performed Meditech installation and configurations
• SunGard Data Center - Installed 3 IBM BladeCenter blade servers with Chassis in rack. Installed RAM, processors, switches, Ethernet and fiber cards.
• Traveled to Philadelphia PA built rooms with HP computers and peripherals, trained users, installed and configured Windows XP operating system, software, and peripherals.
• Performed remote Windows 2000, XP, and 2003 Operating System and Norton Antivirus upgrades using Windows XP remote desktop connection
• Performed HP Compaq Windows XP Desktop Installation and TCP/IP Configuration

Confidential

Senior Technician / Desktop Administrator

Responsibilities:

• Confidential and Confidential merger project - Installed/Upgraded/Configured HP Compaq d530/d510 computers, HP4200 series Laser printers, Imaged Windows XP computers utilizing Ghost Multicast over Citrix services, Installed/Configured Compaq OS2 servers using scripted setup, trained bank staff

Confidential

Senior Technician / Desktop Administrator

Responsibilities:

• Confidential - Performed HP Compaq D530 installations, ram upgrades and Windows XP Desktop Installations and Configuration

Confidential

Full Time Contract Senior Computer Consultant

Responsibilities:

• Provided installation,, backup, and technical support for all Compaq computers and peripheral infrastructures including Windows XP/2000/NT/98, Novell, AS/400, Client Access, Rumba, Lotus Notes 4.6, Outlook, Exchange, Legato Networker, Hummingbird eXceed, Palindrome Backup, Palm, Red Hat Linux and Sun Solaris UNIX environments reducing total cost of ownership by an estimated $10,000 on Confidential monthly basis