PROFESSIONAL EXPERIENCE:

Confidential

Windows System Administrator

Responsibilities:

• Provide Web Application Support for Information Technology (IT) Support Services
• Support CCF VMware ESXi 5.0 vSphere Virtual Environments, and, sources and procedures (Windows based) software, specialty software, hardware, communications and system inter - relationships.
• Creates, and updated system tasks for Snapshot, Cloning of Guest Machines, and users, and group’s accounts, for various systems and applications.
• Created various, and alarm thresholds for system resources - CPU, Disk space, and Memory utilization notifications
• Setup and updated baselines for VMware Update Manager, scheduled and implemented various system patches and updates based on the Network vulnerability Assessment and Remediation Management.
• Provide support on diagnostic techniques, and review Data Center’s computer security policies and procedures.
• Performed secure server checks of Security, System, and Security logs, review logs, to determine risk, and system errors.
• Troubleshoot issues dealing with accessibility to applications, and determining if issues are system, network, or permissions related.
• Daily maintenance and troubleshooting of windows based messaging applications, upgrading patching, basic scripting, high level troubleshooting, network administrator, system monitoring, database interaction, scripting and various other projects.

Confidential

Senior System Administrator

Responsibilities:

• Provide Web Application Support for Information Technology (IT) Support Services of the at Headquarters of the Marine corps Logistics Command, Control, Communications and Computers ( HQ Marcorlogcom, C4) for the Marine Corps Logistics Command.
• Provide Web Application Support for Information Technology (IT) Support Services
• Support CCF VMware ESX 4.5 Virtual Environments, and, sources and procedures (Windows based) software, specialty software, hardware, communications and system inter-relationships.
• Creates, and updated system tasks for Snapshot, Cloning of Guest Machines, and users, and group’s accounts, for various systems and applications.
• Created various, and alarm thresholds for system resources - CPU, Disk space, and Memory utilization notifications
• Setup and updated baselines for VMware Update Manager, scheduled and implemented various system patches and updates based on the Network vulnerability Assessment and Remediation Management.
• Administrated Altiris It Management Suite, including Notification Server, Patch Management, Inventory Management, and Helpdesk Servers.
• Performed secure server checks of Security, System, and Security logs, review logs, to determine risk, and system errors.
• Support a wide range of computer techniques, sources and procedures, several database systems, and operating systems (UNIX and Windows based) software, specialty software, hardware, communications and system inter-relationships.
• Knowledge of computer diagnostic techniques, and review Data Center’s computer security policies and procedures.
• Manage and support the FTP and SFTP Servers, ensuring secure access, and implementation of Network policies and procedures, knowledge of communications protocols and file transfer capabilities.
• Performed secure server checks of Security, System, and Security logs, review logs, to determine risk, and system errors.
• Set up and administrate, and troubleshoot FTP and SFTP connections, from various servers on the C4 network.
• Implement, administrate various applications such as: Altiris, ATICTS, Citrix, Fed logs, and support SharePoint Server user account creation, and name mapping for Confidential connections.
• Administrate Altiris Helpdesk, and Notification servers, create and manage users accounts, and server resources.
• Troubleshoot issues dealing with accessibility to applications, and determining if issues are system, network, or permissions related.
• Creates, and updated users, and group’s accounts, for various systems and applications.
• Use Active Directory (AD) to create SharePoint accounts and grant access to AD supported system resources.
• Use User Manager to grant users access to none AD supported system resources.(Windows 2000).
• Assists in the implementation of various system patches and updates based on the Network vulnerability Assessment and Remediation Management.
• Provide leadership in providing IT customer support, application management, and web support.
• Daily maintenance and troubleshooting of windows based messaging applications, upgrading patching, basic scripting, high level troubleshooting, network administrator, system monitoring, database interaction, scripting and various other projects.
• Provide support in configuring, troubleshooting, hardware, software, and network resources.

Confidential

Web/System Administrator

Responsibilities:

• Provided Web Application Support for Information Technology (IT) Support Services of the at Headquarters of the Marine corps Logistics Command, Control, Communications and Computers ( HQ Marcorlogcom, C4) for the Marine Corps Logistics Command.
• Support CCF VMware ESX 4.0 Virtual Environments, and, sources and procedures (Windows based) software, specialty software, hardware, communications and system inter-relationships.
• Creates, and updated system tasks for Snapshot, Cloning of Guest Machines, and users, and group’s accounts, for various systems and applications.
• Created various, and alarm thresholds for system resources - CPU, Disk space, and Memory utilization notifications
• Setup and updated baselines for VMware Update Manager, scheduled and implemented various system patches and updates based on the Network vulnerability Assessment and Remediation Management.
• Administrated Altiris It Management Suite, including Notification Server, Patch Management, Inventory Management, and Helpdesk Servers
• Provide support on diagnostic techniques, and review Data Center’s computer security policies and procedures.
• Performed secure server checks of Security, System, and Security logs, review logs, to determine risk, and system errors.
• Performed secure server checks of Security, System, and Security logs, review logs, to determine risk, and system errors.
• Administrated, and troubleshoot users FTP and SFTP connection, from various DOD installations.
• Troubleshoot issues dealing with accessibility to applications, determining if issues are system, network, permissions related.
• Use Active Directory (AD) to Created, and updated users, and group’s accounts, for various systems and applications.
• Supported the implementation of various system patches and updates based on the Network vulnerability Assessment and Remediation Management.
• Administrated the daily monitoring of the Marine Corps logistics Command secure network servers.
• Provided leadership in providing IT customer support, application management, and web support.
• Daily maintenance and troubleshoot of windows based messaging applications, upgraded patched, and provided high level troubleshooting, network administrator, system monitoring, database interaction, scripting on various systems.
• Provided support for configuring, troubleshooting, hardware, software, and network resources.

Confidential

Senior Functional Analyst

Responsibilities:

• Analyzed, researched, and developed solutions for Windows security vulnerabilities.
• Defined, documented, and analyzed SLA incidents root cause.
• Performed daily routine server checks and used industry-best practices while configuring servers prior to any network deployment.
• Monitored all servers for performance, to minimize risk of hardware failures.
• Replaced failed or near failing hardware, following defined change management process.
• Installed, operated, and maintained systems located in Wiesbaden, Germany; Baghdad, Iraq; and Kuwait using VSAT.
• Provided UNIX and AIX, Windows NT, 2000, and 2003 configuration and administration support.
• Updated and pushed AD to Altiris server for user and system update.
• Used Altiris patch management and security expressions to update network servers and desktop systems.
• Administered Internet Information Server (IIS) Microsoft clustering.
• Performed daily and weekly software updates.
• Downloaded and applied various hot fixes for known system issues.
• Ran AD updates to capture and update users contact information.
• Ran scans to capture systems change.
• Created rips and software packages to push to group, or individuals systems.
• Documented, tracked, and monitored requests to ensure a timely resolution.
• Escalated urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Worked with customers of varying levels of technical expertise in a high-pressure complex environment.
• Identified, researched, and resolved technical problems.
• Provided application support.
• Resolved problems and answer questions related to enterprise applications.
• Ensured appropriate policies and procedures were adhered to, including appropriate licensing, policies, and procedures.
• Coordinated help desk staff with on-site repair service to PC equipment, systems, and peripherals (i.e., set up, maintained, analyzed, troubleshot, upgraded, and replaced hardware and software).
• Assisted in new user orientation for new employees.
• Used one-on-one, software manuals, and specially created instructions to enhance users existing resources to improve their job performance.
• Ensured documentation was up to date and accurate.