OBJECTIVE:

• Seeking Professional IT position with ability to use my skills, and

SUMMARY:

• Excellent verbal, interpersonal and written communication skills.
• Over 20 years in IT, Computer, and Communications Industry
• Proven Track Record with ability to complete projects according to specification, on time and within budget.
• Comfortable and effective in both team member and team leader situations.
• Strong Server/Computer/Laptop and Network troubleshooting skills
• Well - read on object-oriented principle and applications of current hardware / software technologies.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. SYstems Configuration Management analyst

Responsibilities:

• Responsible for Deployment of XP computers to Windows 7, MS Office Suite 2010 to Desktops, and Laptop Imaging
• IT security imaging. Troubleshooting resolving MS Office Pro Suite 2010/2013 issues. Acted as Remote Admin using BOMGAR/Logmein remote admin to work on clients at remote locations throughout the US. Used Server 2008/2012 Active Directory, Exchange, Citrix Xenapps, Sharepoint, Lync. Worked with Organizational Units, Groups, PermissionsOwner of Groups, Access, IT security, Creating/Enabling/Disabling/Copying/Deleting Accounts Resetting Passwords
• Adding/Removing Users permissions to Groups, Distribution Lists, Access Mailboxes, OWNERS, GAL, Access servers and exchange Zmail. Shipping/receiving of hardware, Responsible for Technical Documentation upto and including Standing Operation Procedures, upgrades and of new IT personnel, Monitoring Servers, installations at customers sites. Backups and restoring users data, also working multiple projects simultaneously. Worked with vendors, suggested and recommended new hardware/software upgrades and worked with SLA’s
• Deployment to Windows 7, MS Office 2010 to Desktops, and Laptop Imaging. Over 10,000 Computers. Installed over 250 Software Applications and Windows Updates, patches and fixes. Inventory-Asset Management, Asset Reconciliation, Desktop Support Imaging computers, Wiping Hard drives, Coordinating Logistics of Assets, Supporting users through a roll out. Field Service Tech- IT Specialist, Provided Technical Support, and assist with computer repairs, Outlook, Exchange patches, downloads. Worked Desktop Support include: network printers, cabling, routers, laptops, backups, MS Office software, Word, Excel, drivers, internet, email, printer network configuration. Application Support. Mapping drives to servers\files\shares. Back up Data, Restore, Printers mappings. USMT
• Responsible for Deployment of XP computers to Windows 7, MS Office Suite 2010 to Desktops, and Laptop Imaging. Installed over 250 Software Applications and Windows Updates, patches and fixes using SCCM Server, Active Directory, Exchange Servers, Citrix ZenApps, Zenprise Mobile Device Management, Sharepoint..Worked with Organizational Units, Groups, Permissions, Owner of Groups, Access. IT Security, compliance, Enabling/Disabling/Creating Accts. Resetting passwords, Adding removing users permissions to Groups, Distribution List, Access, Mailboxes, Owners, GAL, and all additional duties relating Quest Tools for Active Directory Security .Inventory-Asset Management, Asset Reconciliation, Desktop Support Imaging computers, Wiping Hard drives, Coordinating Logistics of Assets, Supporting users through rollout. 2012 Server, USMT, Field Service Tech- IT Specialist, Provided Technical Support, and assist with computer repairs, Outlook, Exchange, downloads. Desktop Support include: network printers, cabling, routers, laptops, backups, MS Office software, Visage, Word, Excel, Lotus Notes, drivers, internet, email, printer network configuration. Application Support. Mapping drives to servers\files\shares. Back up Data, Restore, Printers mappings.

Confidential

SUPPORT ENGINEER- NET Admin

Responsibilities:

• Responsible for Windows Desktop Users and IT Security troubleshooting, resolving MS Office Suite and Visage Applications issues via Logmein/Rescue,2008,2012 SBS, Active Directory, Exchange Servers, Citrix ZenApps, Sharepoint LYNC, Worked with Organizational Units, Groups, Permissions, Owner of Groups, Access. IT Security, Enabling/Disabling/Creating Accts. Reseting Passwords and Adding removing users permissions to Groups, Distribution List, Access, Mailboxes, Owners, GAL, and all additional duties relating Active Directory Security, Access Servers and Exchange ZMAIL etc.. in Windows 8, Windows 7, Windows Xp, Citrix VPN, Sharepoint environments. Windows 8, Tape Backup, Desktop/Laptop issues.dispatching techs, Inventory, Shipping and Receiving

Confidential

IT GOVERNANCE/ACCESS CONTROL

Responsibilities:

• Access Controls using Active Directory, Exchange Servers, Citrix ZenApps, Zenprise MDM, Xenmobile, Sharepoint. Worked with Organizational Units, Groups, Permissions, Owner of Groups, Access. IT Security, compliance, Enabling/Disabling/Creating Accts. Resetting passwords, Adding removing users permissions to Groups, Distribution List, Access, Mailboxes, Owners, GAL, and all additional duties relating Quest Tools Active Directory Security, Access Servers and Exchange ZMAIL etc. in Windows 7, Windows XP, Windows 8, MS Office Suite, Visage, Citrix VPN, environments.Using SCCM Servers to push applications and patches and fixes. SCCM Servers 2007, 2012National Oil-well varco

Confidential

Migration /Desktop REMOTE SUPPORT

Responsibilities:

• Responsible for Deployment of 800 users XP to Windows 7, MS Office 2010 to Desktops, and Laptop Imaging.
• Used Tools to Maintain, analyze, troubleshoot, and repair and support computer systems, hardware, software, Blackberry, Email and computer peripherals. Backed up data and restore information on New Pc’s Supervised team of 3 techs.

Confidential - Houston, TX

NETWORK and DESKTOP SUPPORT (Contract)

Responsibilities:

• Remote Access using RDP and SCCM SERVER installing a Applications and Resolving VPN, CISCO AnyConnect issues. Used Tools to Maintain, analyze, troubleshoot, and repair and support 50,000 computer systems worldwide, hardware, software, Blackberry, Email and computer peripherals. Desktop Field Services Deployment Technician-. Assisting with Deployment of over 5,000 XP to Windows 7 migration. MS Office 2010 to Desktops, and Laptop Imaging, 500 apps on SCCM server. Documents, maintains, upgrades or replaces hardware and software systems. Be able to manage daily work schedule efficiently- prioritizing duties by way of SLA. Be able to manage a service center queue and prioritize workload. Be able to troubleshoot and repair PC hardware and software. Be able to perform computer refreshes- from imaging, loading off applications, data transfer method

Confidential

IT Helpdesk/ Desktop/ Network Support

Responsibilities:

• Responsible for PC Moves, Installs, shipping/receiving, inventory, Internal /External helpdesk/service calls, Setting up and installing Wireless networks, Tech-Support, Printers, software installs, PC hardware installs. Switches, Network Cabling. Cisco VPN, Network Printers. Trading Floor environment.140 users
• Technology: Routers/Servers, laptops, workstations, Telecom, CAT 5/6 Cabling, Extending T1's, Punch down, DMARC's, 66 M Blocks. Setups and Crimping RJ 45, 48, 10, 11, testing PTP. Windows 2003, 2k, XP, Win7, 8, Exchange 2003,2k, 5.5, Meta Frame Citrix, Networking, VPN, WINS, DHCP, Back Ups, Internal/External calls/field support, Vendor Parts Ordering, Supporting users. Active Directory- Creating Organizational Units, Groups, Users, Accounts, Password Resets, Setting up email/Exchange, Microsoft Office (Excel, Word, Powerpoint)

Confidential

Windows 7 Migration Tech (Contract)

Responsibilities:

• Responsible for Desktop Field Services Deployment to Windows 7, MS Office 2010 to Desktops, and Laptop Imaging. Over 25,000 Computers. Installed over 250 Software Applications and Windows Updates, patches and fixes. Inventory-Asset Management, Asset Reconciliation, Desktop Support Imaging computers, Wiping Hard drives, Coordinating Logistics of Assets, Supporting users through a roll out. Field Service Tech- IT Specialist, Provided Technical Support, and assist with computer repairs, Outlook, Exchange, Lotus patches, downloads. Worked Smooth Set. Desktop Support include: network printers, cabling, routers, laptops, backups, MS Office software, Word, Excel, drivers, internet, email, printer network configuration. Application Support. Mapping drives to servers\files\shares. Back up Data, Restore, Printers mappings.

Confidential

Field Specialist/ARAN Operator

Responsibilities:

• Automatic Road Analyzer Operator gathered and collected Road Analisys Data
• Travel 100% in the field. Across America and Canada, Driver and Operator of the ARAN
• Operate XP PC’s and Collect Data using ARAN 9000 Software. Excel Spreadsheets and Word doc’s Email Daily Stats and Reports to Home office Attend meetings, and, Safety as scheduled

Confidential, Deer Park, TX

Lead Migration Tech (Contract)

Responsibilities:

• Desktop Field Services Deployment Technician-. Assisting with Deployment of over 23,000 XP to Windows 7 migration. MS Office 2010 to Desktops, and Laptop Imaging. Installed over 250 Software Applications and Windows Updates, patches and fixes using 500 apps on SCCM server. Stock room
• Coordination, Inventory-Asset Management, Asset Reconciliation, Desktop Support Imaging computers, Wiping Hard drives, Coordinating Logistics of Assets, Supporting users through a roll out. Field Service Tech- IT Specialist, Provided Technical Phone Support, and assist with computer repairs, Outlook, Exchange, Lotus patches, downloads.Desktop Support include: network printers, cabling, routers, laptops, backups, MS Office software, Word, Excel, drivers, internet, email, printer network configuration. Application Support. Mapping drives to servers\files\shares.

Confidential

PC-Desktop-Laptop Deployment (Contract)

Responsibilities:

• Responsible for deploying over 600 computers at the Clear Lake Refinery. Assisting with Deployment of over 600 Windows XP DELL Desktops, and Laptop Imaging. Over 125 Software Applications and Windows Updates and Installing patches and fixes, Conducting Site Surveys and gathering information from various locations in order to assist in providing information for a Refinery environment tools and applications. Migration Tools.

Confidential

Call Center Tech (Night Job)

Responsibilities:

• Monitor- Dispatcher, Compuware/American Airlines Servers. Call Center, Helpdesk, Give Status Updates.
• Work with various technicians calling in, documenting their statuses, testing and troubling phonelines, dsl, broadband, routers. Patch Panels. Used Windows 7, Office, Excel Spreadsheets, Templates, email, Chat and tools for troubleshoot.

Confidential

Offshore/Onshore

Responsibilities:

• Install and maintain equipment deployed in customer environments (at Rigs-drilling sites), which may include workstations, switches and network equipment, printers. Install Satellites, desktops, routers switches, laptops, for Company Man, Tool Pusher, Directional Driller, Mud Engineers, and Our Mud loggers, Work setting up the Rig Instrumentation and the PLC's and Wiring, Cabling, Pit Probes,, Pump Strokes,Junctions Boxes, Gas Detectors.
• After the setups I use Remote Admin Software (LOGMEIN) to verify the connectivity to and from the remote site location. Administrate computer setups, deploy and prep the systems. Field Service Tech- IT Specialist for Oil Rigs, Provided Technical Phone Support, and assist with computer repairs, email, viruses, patches, downloads. Desktop Support include: network printers, fax, modems, routers, laptops, backups, cabling, PC office software and RigSight- Live Data. Use PetroLink, Totco for WITSDB

Confidential

Supervisor - IT Consultant/Helpdesk - Desktop - Network Support

Responsibilities:

• Senior Server Engineer/Administrator, Responsible for Data Center and live production servers . IBM, DELL, HP, COMPAQ Hard drives, Processors, peripherals, memory, Windows 2003, 2k, XP, Exchange 2003,2k, 5.5, Meta Frame Citrix, Dell Certified Systems Expert, Warranty Parts Tech, Networking, VPN, WINS, DHCP, SAN Switches, TAPE Libraries Internal/External calls/field support, Vendor Parts ordering Responsible for Scheduling, Invoicing shipping receiving, inventory, Internal /External helpdesk/service calls, Setting up and installing Wireless networks, Win XP Pro, Win 2k-2003 Desktop and Network Engineering 2nd and 3rd level support, Configuring routers, servers, laptops, workstations, Telecom, CAT 5E Cabling, Extending T1's, Punch down, DMARC's, 66 M Blocks

Confidential

Technical Support Specialist

Responsibilities:

• Provided Technical Phone Support, and assisted with computer repairs, email, viruses, patches, downloads. Desktop Support include: network printers, fax, modems, routers, laptops, backups, cabling, PC office software. Administrative- User account set ups, password resets, Organizational Units, permissions, Server Reboots, Restarting services Upgrading computer software and computer hardware, drivers, pop3 email configurations, Outlook. Troubleshooting Windows, Linux using CHAT, MOC, EMAIL, PUTTY, Experience installing software Applications and Hardware configurations including, monitors, keyboards, video cards, system boards, printers mice hard drives, NIC cards USB wireless set-up, laptops, desktops, memory upgrades, set-up, hubs, routers, switchers, scanners CD/DVDs Cisco, Linksys, D-link, CTR wireless modems, firewalls Used remote administration, VNC, Cisco VPN,
• Remote Desktop, Open SSL installations. Used FTP sites for uploading and downloading files, and drivers from the internet. Used, CPANEL, WHM, Ensim, Plesk Norton360, AVG, spam filters, malware blockers, set up wireless networks and setting users on WIFI networks, also using TCP/IP/, DNS, Gateway subnet, mask. DCHP and Static IP addresses.

Confidential

Supervisor - Chevron Texas Project- Offshore

Responsibilities:

• I was responsible for Supervision of Environmental Crews, Inspection of worksites, testing atmosphere, JSEAs, safety meetings, Crew Operations, All appropriate safety Practices and procedures. Daily Status Reports, Daily Logs, Time, Safety Meetings Tank Cleaning 210, 430, 1000, 5000 Tank Battery’s, Boat and Barge and slab jobs. I worked with Managers, Project Managers, various crew sizes and supervised all types of setups and configurations.
• Removed NORM from sites. Rigging work, loading and unloading boats, personnel platforms, Compressors, pressure washers, pumps, hoses, proper usage PPE, safety, rescue packs, gas meters, Norm meters. Computer software set-ups Computer software set-ups and installations of computers, routers, cablings, satellite comms, 2 way radios, dispatching, rigging and offshore operations including servers and printing configurations, air cards installs.
• Additional responsibilities and duties included but not limited to offshore rigging, shipping, receiving, requisitions, purchase orders, manifest, fueling and loading boats the supplies, diesel, water, and platforms.

Confidential

Applications Administrator/Drilling Operations and Offshore Support

Responsibilities:

• Worked on Offshore Network and users applications, remote setups. Update Log Sheets, MMS Reports, Daily Operations and Maintenance Activities, Review all process systems and equipment.
• Organize records systems for offshore platforms. Updated MS Office Spreadsheets and emailed to corporate management. This included but is not limited to Windows 95/98/NT/2kPro-Srvr/XPPro, UNIX, Linux, network printers, plotters, various peripherals, desktop, laptops, Network servers, SQL, Oracle, Informix, Paradigm Systems Administrator, Tape Back Up Administrator, Exchange2000, Citrix Meta Frame XP s/e, PDC, BDC, SUS, SB Client, 2000, BMC Patrol, Altris, IIS, Web, NAV Support, Ghosting images, upgrading user’s software.
• Proficient in using and troubleshooting: 95, NT, 2000/XP, Office 97/2000/XP/2003, Netscape Navigator, Internet Explorer, WinZip, Adobe, PC hardware and peripherals. Set up applications, and hardware configurations including Monitors, keyboards, video cards, systems boards, printers, plotters. Phone Support, Network configurations, Laptops, Desktops. Memory upgrades, video cards, monitors, keyboards mice hard drives, remote access for installations, NIC’s Ethernet hubs, routers, switches, scanners, internal/external cd-read/writers, UPS’s. SQL, Oracle 8i, Outlook, Norton Virus software, MacAfee, Arc view, P. A. (drilling software), Oil and Gas software, IS, Petro, OWL., ARIES, Intellex, Geographic’s. Worked closely with management and designed infrastructure.
• Worked on PC Server Installations and configurations. Assisted with software version upgrades and various PC-Laptop hardware/software configurations, Wireless Cisco V P N's and Remote Administration of off-shore Rig/Platform P C's. Cable and Satellite Board band setups Citrix Meta frame XP s/e

Confidential

Helpdesk/Systems Analyst/PC Support Consultant

Responsibilities:

• Responsible for Windows 95/98/NT/2000 Professional/XP Professional, network printers, various peripherals, desktop/laptop/Network/Email Support, Ghosting Images, upgrading user’s software.
• Proficient in using and troubleshooting: Windows 95, NT, 2000, MS Office, Netscape Navigator, Internet Explorer, WinZip, PC hardware and peripherals, applications hardware configurations including Monitors, keyboards, video cards, systems boards, printers, plotters. Phone Support, Network configurations,
• Laptops, Desktops. Memory upgrades, video cards, monitors, keyboards mice hard drives, remote access for installations, NIC’s Ethernet hubs, routers, switches, scanners, internal/external cd-read/writers, UPS’s, MS Office 97/2000, SQL, Congos, Peoplesoft5.1, 7.5, Oracle 8i, Outlook, Exchange. Virus software, MacAfee, Internet Explorer, Arc view, Perc (drilling software), ARIES, PEEP, TOW, Z map, Earth Cube, GMA, Geographics.

Confidential

Server Support Systems Engineer

Responsibilities:

• Responsible for Enterprise Servers. Supporting over 45 enterprise server types including, set ups, OS and hardware configurations using Smart Start CD, Smart Array Controllers, SCSI adapters, diagnostics, Raid 0,1,5, Proliants, Prosignias, ML, DL, CL Series, Task Smart, Neo Server, Storages works, internal/external Tape drives, Tape libraries, Raid Arrays, DLT Tape Array, KVM switches, UPS’s, scsi/ide hard drives, system i/o boards, processor boards, RIB LO, power supplies, processors, ppm, drive cages, memory, GBIC’s, NIC’s,, data router modular, firmware, drivers, cluster kits, array and system configuration utilities.
• Support multiple platforms simultaneously Win 98,NT351/40/2000 advanced/data server, Novell 3x,4x,5xc, SCO Unix, SUN Solaris, DEC, TRU 64, Linux, OS/2, Banyan, SMNP, TCP/IP, (IPX/SPX)CIM agents. Portables tested various OEM & third party hw/sw, drives, Internet, multimedia, token ring, Ethernet, hubs, routers, ISDN, multiple hw/sw configurations, diagnostics, PCMCIA, PCI, NIC's, BIOS, batch files. Use docking stations and portables for file transfers, uploading, and downloading software from the Internet.
• Responsible for the execution of software test plans. Involved working closely with development staff, setting up network test, and documenting the corresponding test results.

Confidential

LAN/NT Administrator

Responsibilities:

• Designed/Installed/Setup/Configured/Monitor/Support/Built 5 new labs and Server Room NT servers, Unix, SGI, Samba, Linux, Print Servers, PC’s, firewalls, users, PC Anywhere, Ghosting images, MS Exchange/Office 2000 DNS/WINS/IPX/TCP/IP, GSNW, Alcatel Switches, LAN, SCO, SUN, DEC, Cisco Switches/Routers 4504/6500, Hubs, and configuration of Win 95/98/NT/2000 workstations. Redesign and setup new infrastructure using fiber, ATM, switches, firewall, Vans, Administered users, groups, mapped network drives, login scripts. Created Standing Operating Procedures for CS department and other technical documentation

Confidential

Communications Specialist/Power Systems Coordinator

Responsibilities:

• Performed preventative maintenance checks on communications equipment, radios, computers, and generators. Repair, refurbish, troubleshoot, and design to component level and board level.
• Drew schematic diagrams for the layout of communications site. Microwave tower maintenance, Satellite Dish Adjustments, equipment calibration, positioning, Patch Cords and Patch Panel Construction