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Windows Server Admin / Desktop Support Resume

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Edison, NJ

SUMMARY

  • 5+years of experience in supporting the technical needs of small businesses with emphasis on Security, VMwareand OS configuration & OS update, DNS, Group Policy,Group Policy Management Console (GPMC), DHCP, WINS, AD domain migration hardware support, storage, and raid methodologies. Successfully completed Microsoft technical exam, small business sales, and marketing skills assessment. Strong knowledge of the Small Business Server Suite.
  • Expert administration and troubleshooting skills for all Microsoft operating systems and Windows Server products.
  • Experience in networking like troubleshooting of network connectivity of VLAN, WAN, UTP cable, LAN cabling and configured routers,L2 switches and also supporting desktop side issues.
  • Microsoft System Center Configuration Manager (SCCM) helps administrators manage large groups of Windows - based computer systems. It allows campus administrators to provide their users with operating systems, applications, and updates.
  • Experience with Federation Services installs (ADFS & ADFSPRX), SSO & Office 365
  • Responsible for installation of Quest Migration Manager software.
  • Designed the IP addressing scheme using VLSM and configured IP addressing Performed activities such as initial user account creation, established LAN connectivity, file and resource sharing management, internet connectivity.
  • Configured cisco routers for VPN IPSEC for remote users using Cisco VPN client and Cisco Secure ACS.
  • Installation, Migration and Administration experience with in Server 2008 and Sever 2012 like Windows Active Directory, Active Directory tools, Sites & Service, Forests & Domains and disaster recovery. Experience with NetIQ Group Policy Administrator, Net IQ Migration Tools, Quest Recovery Manager for Active Directory, GPO, Mc Afee EPO.
  • Performed Inter-Forest migration of users, workstations, and servers to Active Directory 2012 using Microsoft's Active Directory Migration Tool (ADMT) v3.2. Used powershell scripts to prepare mailboxes and execute cross-forest moves to Exchange Server 2012.
  • Knowledge of Win XP, Vista, Win-7,win2000 & 2008server& windows 2012Hyper VServer.
  • Working Knowledge of WindowsExchange Server 2003/2010.
  • Experience in FTP (File Transfer Protocol) utility program is commonly used for copying files to and from other computers. These computers may be at the same site or at different sites thousands of miles apart. configured and deploying using Puppet, Minion, Windows scripting & power shell scripting.
  • Deployment of operating system security and software updates.
  • Administered and supported Office 365 and MS Exchange policies
  • Technical knowledge in Microsoft PK, configured firewall setting, worked on PCI and SAN storage.
  • Installation, Configuration and Troubleshooting of Networking, Network layouts and Security Equipment.
  • Troubleshooting of network operations including development and implementation of wiring configuration standards connectivity solutions, overall network operation systems, network software, server hardware configurations, network file systems, directory structure and LAN/WAN system integrity and backup and recovery for all Windows server.
  • Provide support to all end users Desktops, Printers and Laptops for all kind of hardware and software related issues.
  • All Network types of configuration like DNS, DHCP, Remote Servers, and Active directory, FTP server Firewall, VPN and IIS Web Server Application, WSUS, software deployment.
  • Installed and configure Active Directory, DC, PDC, DHCP, WINS, SCCM 2012 and AD integrated DNS servers.
  • Excellent experience with Windows Distributed File System (DFS), File & Print Services using SAN and NetApp Filers, Microsoft Clustering (MSCS) and Network Load Balancing (NLB) & Windows Terminal Servers.

TECHNICAL SKILLS

Servers/Workstation: Server 2008 R2, Server 2012, Small Business Server 2008/2012, Active Directory, DNS, DHCP, Group Policy, MS SCCM 2012, IIS web server, Windows XP, Windows 7,Windows 8, 8.1, VM ware, Hyper-v, Windows 7 & 8.1, IBM mainframes, Dell servers, HP Workstations.

Backup technologies: Symantec Netback up, Symantec Backup ExecAnti-Virus Software: McAfee Policy Orchestrator, McAfee Anti-Virus, Kaspersky EnterpriseNetwork Protocol: VPN, DHTML, TCP/IP, HTTP, Terminal Services, FTP, SMTP, Telnet, Kerberos, BGP, IPsec, HTTPS, IMAP,SNMP, POP3, ISDN, Ethernet, DFS, NAP, NAT, WDS, EMC,LAN, WAN, VLAN, LDAP, SAN . PC Hardware,Server

Hardware: Bit9 parity, Bit Locker, App Locker, MS office, SQL database, firewall, Office 365, SRM,GPO, JIRA, Ticketing Systems Knowledge(Like Remedy ticketing system), Lotus Notes, MS Office.

PROFESSIONAL EXPERIENCE

Confidential

Windows Server Admin / Desktop Support

Responsibilities:

  • Designed, planned, and migrated AD 2008 domain to multiple domain like AD 2008 R2, AD 2012, AD 2012 R2 and migrate AD 2003 to AD 2008, AD 2008 R2.
  • Provide systems engineering and administration support to a complex collaboration network consisting of many combined physical and virtual serversin a Windows 2012 R2, Windows 2008 server/Windows 7 environments, Exchange server 2007/2010 and OS Update.
  • Versatile & seasoned professional with Demonstrated problem analysis, resolution skills, ability to troubleshoot, solves problems quickly & completely. Adept at mapping client’s requirements, custom designing solutions & troubleshooting for complex IT / networking related problems.
  • Responsible for using Quest Migration Manager to migrate computers & group objects and security permissions to new domains.
  • Federation Services implementations, with ADFS, ADFS-PRX and DirSync server installation and configuration in 2008R2 AD and 2012 Server DirectAccess design and implementation
  • Administration and management of group policy, DMZ,Active Directory Service, firewalls, Terminal Services, ADFS 2.0, DFS, SCCM 2007, remote desktop and access management.
  • Maintaining the administering of web servers and desktop support and controls.
  • Installing and maintaining SQL Server database systems. Maintaining the database systems includes but is not limited to ensuring successful backups, resolving system issues, opening cases with technical support to resolve issues, monitoring success and failure of automated jobs, monitor system availability, updating system documentation, system and database recovery, etc.
  • Configurered, troubleshooting of Cisco router & switch and Hyper-V virtualization.
  • Trained and taught client side engineers to perform migrations using Quest AD migration software.
  • Resolve day to day user queries & issues (Server/Client) by phone/Net-meeting/Remote login.
  • Entrusted with the task of Installation, Configuration & Trouble shooting of Servers & Networking Products.
  • Assist with the migration of servers and workstations into new Active Directory domains ADFS 2.0, using the Quest Software migration tools.
  • Over 20,000 workstations and servers into new Active Directory domains, using the Quest Software migration tools.
  • Resolving the printer, laptops and desktops software issue.
  • Assisted the Help Desk Manager in supervision, training, and mentorship of student employees at the Help Desk, with a specific focus on leading the team of Desktop Support Referral student employees who also contribute to tier 2 ticket resolution.
  • Worked on implementing and maintaining an enterprise level AD infrastructure with multiple domains.
  • Create and maintain user and group accounts, profiles, and Group Policy Objects (GPO) and apply different permissions to every user and group.
  • Install, configure and maintain server and workstation operating systems and equipment.
  • Installed, configured, maintained, monitored and supported internal and clients’ IT infrastructure, including WSUS server, switches, firewalls, server, laptops, printers remote access points etc.
  • WSUS (Windows Server Update Services) infrastructure allows automatic downloads of updates, hotfixes, service packs, device drivers and feature packs to clients in an organization from a central servers.
  • Resolved tenancy technical issues and monitored Office 365 systems.
  • Configuration and full support of PCs and servers on remote plants using remote access solutions.
  • Administer all levels of user access rights in Active Directory. Manage domain group policies.
  • Configured automatic updates for network clients by using Group Policy.
  • Designed, planned and implemented Group Policy, delegation strategies, GPO and OU structure.
  • Create new mail box in Exchahnge server 2007.
  • Worked on Open Stack Heat, AWS Cloud Formation, Google Cloud Deployment Manager, JIRA and Hashi corp Terraform.
  • All Network types of configuration like DNS, DHCP, Remote Servers, Terminal Services, and Active directory, Firewall, VPN, FTP server and Web Server Applications.

Confidential, Edison, NJ

Windows Server Administrator / Engineer

Responsibilities:

  • I Provided Windows administration, network operating center (NOC) administration, supporting and troubleshooting network connectivity issues in a LAN/WAN/VPN administration, VMware administration, supporting clustering & 250 users and intrusion detection and prevention (IDP) monitoring. Also manage FTP servers, AD/DNS, wireless access points and load balancers.
  • Expertise in Installing, upgrading, migrating & troubleshooting of Window 2003/2008 server & Professional in different hardware including HP, Dell, Compaq, IBM etc.
  • Worked on VMware vSphere implementations for SQL Server
  • FTP servers can be set up anywhere between game servers, voice servers, internet hosts, and other physical servers.
  • Installation and configuration of IIS and FTP in Windows Server 2008, 2008R2.
  • Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP).
  • Migrated Windows Server 2003 from test environment to the production environment.
  • Created the Forest Root domain, and a Child domain in a production environment.
  • Perform primary administrative tasks for MS Exchange 2007/2010 messaging system.
  • Upgraded from Exchange 2007 to Exchange 2010.
  • Setup JIRA for HelpDesk/Tickets and project management.
  • Active Directory service, Replication of Site, DHCP, DNS, FTP Server, remote access, vLAN, LAN management, GPO linked object.
  • Assist in developmentF, improvement and maintenance of imaging, deployment solution.
  • Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS, SCCM 2007, SCCM 20210 and various other Infrastructure services. Trust relationships setup, dcpromo and decommission of AD.
  • Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.
  • In SCCM I managed Software update management, Device management, Compliance and settings management, Virtual desktop management, Application delivery in SCCM 2012.
  • Migrate of Windows server 2003 to Windows server 2008R2.
  • Implementing new group policies & create new user account.
  • Configured Server Core, configured networking, security and system settings on Server Core.
  • Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services; configured IIS7 on Server Core.
  • Verify workstations OU (Organizational Unit) to ensure the workstation is on the correct domain.
  • Entrusted with the task of creating & maintaining users & group accounts and taking care of their access rights and Managing DHCP & WINS Service over the Network.

Confidential

IT Specialist/Server Admin

Responsibilities:

  • Movement of migrated machines in default OU to target OU.
  • Worked on site to migrate servers and workstationsResponsible for third-level support for all server related issues.
  • Participated in complete system builds, upgrades, migrations, code deployments and patch management.
  • Administered change management related to server upgrades and software installation.
  • Resolved networking issues and managed firewall configuration and networking layouts and resolving desktop supporting issues.
  • Prepared workstations for new hires using Norton Ghost to reimage drives and performing quality insurance checks on computers before assigning to end users.
  • Prepared and maintained documentation of technologies, standards and procedures.
  • Analyzed the hardware and software requirements of Active Directory.
  • Designed scripted migration process for collapsing hundreds of legacy NT4 and Windows 2000 domains into a central forest.
  • Installed, configured, and provide troubleshooting in multi domain for Server 2003, 2008 and 2008 R2.
  • Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
  • Created the Forest Root domain, and a Child domain in a production environment.
  • Installed and configured an Active Directory Domain Controller.
  • Established external trusts and cross-forest trusts.
  • Managed an Active Directory site; replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment.
  • Diagnosed and resolved issues related to masters role failure and AD database.
  • Configured automatic updates for network clients by using Group Policy.
  • SMS deployment, DNS, DHCP, Printer Management, Server Support.

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