Scrum Master/Project Lead Resume CA - Hire IT People

SUMMARY:

A dynamic professional with 11+ years of rich experience in software development and application support projects involving onsite & offsite teams. Worked as developer, business analyst and project manager role and demonstrated competencies in diverse areas including:
Product Development Expert with clear understanding of end - to-end development and deployment process. Strong experience working in Agile methodology.
Communication and Facilitation across diverse customer/vendor groups and at all corporate levels.
Innovative Problem Solving to bring decisive resolution to critical situations.
Project Management
New Product Development
Resource Optimization
Business Process/Analysis
Design, Testing & Implementation
Release & Configuration Mgmt
Requirements Gathering
Database Administration
Design Patterns
Customer & Vendor Relationships
Team Building & Leadership
Quality Assurance
Business Domain Expertise
Healthcare - Payer, Provider
CRM for Call center application development

TECHNICAL SKILLS:

Technologies & Languages: ASP.NET 3.5/4.0 JQuery HTML 5 C# JavaScript CSS3 WCF XML VB, ASP SQL Server 2012 JSON Web Services 1.0/2.0 SSIS LINQ MS Project MS Visio

PROFESSIONAL EXPERIENCE:

Confidential, CA

Technology Stack: C#, ASP.NET 4.0, AJAX, JQuery, SQL Server 2012, WCF

Scrum Master/Project Lead

Responsibilities:

Enrollment load is automation developed using SSIS with ETL framework for loading the Confidential t enrollment information.
HESS receives Confidential t’s enrollment information in form of EDI 834, EDI 271, Fixed length text files and in CSV format.
The automation extracts the data from the different file formats and transforms it into the common staging environment for loading purposes.

Confidential, CA

Technology Stack: SSIS, Salesforce, SQL Server 2012

Project Lead

Responsibilities:

For relaying orders from Hospice vendor system to HESS’s DME & Pharmacy systems
Between Bright pattern call management software and Triage application. (CRM for Call center team)

Confidential, CA

Technology Stack: C#, WCF, SQL Server 2012

Sr. Developer

Responsibilities:

Account Manager is used for rating, quoting, enrolling & underwriting health care insurance for groups - small and large size organizations.
Worked as system support analyst in supporting the applications, resolving incident tickets, creating problem tickets to the recurring issues, performing root cause analysis, providing hot fixes and providing value adds to help reduce incident counts.

Confidential, WI

Technology Stack: C#, ASP.Net 3.5, SQL Server 2008, mainframes

Systems Support Analyst

Responsibilities:

I-Resolve CRM product is designed and developed for clients who need CRM to run their inbound call center operations. This CRM supports various channels like voice, emails, letters and fax.
The system has been integrated with well-known ACD’s in the market for voice channel.
The inbound voice calls are serviced in three major categories: Query, Complaint and Feedback. Queries are handled using knowledge base built into the system. The knowledge base can be customized using the supervisory/admin rights. For complaints ticket number is generated and given to the customer. These tickets are then routed forward to the supervisor or client representative for resolution. Once resolution is updated the ticket is queued up for outbound calling.
In case of emails and letters/fax same process is followed, only the difference is that emails/letters are replied back to the customers rather than to be getting called. For letters users can reply using the multilingual fonts from the CRM.
Emails are downloaded from the client’s mail server and stored in the database. Furthermore, these emails can be evenly distributed to the logged in users or can be allocated manually.
Letters & fax are scanned and stored in the database. The allocation can happen in the same way as in emails
System provides robust reporting capabilities.

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Scrum Master/project Lead Resume

CA

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