Application Production Support Engineer Resume

SUMMARY

Confidential Consultancy Services ( Confidential ) is one of the world's leading information technology companies.
Through its Global Network Delivery Model™, Innovation Network, and Solution Accelerators, Confidential focuses on helping global organizations address their business challenges effectively.
A part of the Confidential Group, India's largest industrial conglomerate, Confidential has over 140,000 of the world's best trained IT consultants in 42 countries.
The company generated consolidated revenues of US $6 billion for fiscal year ended 31 March, 2009 and is listed on the National Stock Exchange and Bombay Stock Exchange in India.
For more information, visit us at www. Confidential .com . Confidential delivers a level of certainty that no other firm can match—to our clients and to our employees.

Areas of Expertise

A fast learner, with a can - do attitude and an ability to get things done
Strong domain knowledge in network security, application security, database security and Linux/Unix security
Proficiency with at least one scripting language (e. g.: Perl, Python, PowerShell)
Possess experience in streamlining and improving existing support processes thereby improving incidents’ turnaround time
Possess excellent problem solving and analysis skills
At least 7 years of experience in information security, especially in a security engineering or identity and access management role
5-7 years' experience in multiple information security domains including Microsoft Active Directory Security, Security Assertion Markup Language (SAML), Single Sign-On technologies, authentication technologies and techniques, etc.
5-7 years' experience in Identity and Access Management domain knowledge, Implementation and Production support
Possess experience and/or working knowledge in Identity Lifecycle Management, Application Onboarding, Lifecycle Manager and Workflows, Access Certification, Auditing and Reporting in ISAM and IBM Webseal

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Application Production Support Engineer

Responsibilities:

Familiarity with secure coding practices
An understanding of business needs and commitment to delivering high-quality, prompt, and efficient service to the business
Ability to think out of box and proven ability to develop innovative, creative solution in challenging circumstances
Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one
An ability to effectively influence others to modify their opinions, plans, or behaviors
Collaboratively work with architects, engineers and vendors to realize program goals.
Perform database tuning and performance monitoring
Perform application tuning and performance monitoring
Setup and maintain documentation and standard
Plan growth and changes (capacity planning)
Provide 7x24 support when required
Perform general technical trouble shooting and give consultation to development teams
Patch Management and Version Control
Excellent problem solving and organizational skills
Strong leadership abilities to communicate with all management levels
Leads others toward technical accomplishments and collaborative project team efforts
Strong written & Oral communications, including technical writing
Strong analytical and conceptual skills