SUMMARY:

• To perform an IT role where to utilize my leadership, project management and technical/management experience in such a way that success is driven through talent development, applying knowledge and experience appropriately, ensuring an efficient use of the resources and making the most of their potential.
• To belong to, develop and help maintain a strong workforce where respect and teamwork are key, to build and improve my skills and acquire new in order to progress in my professional career.

TECHNICAL SKILLS:

Technology and Tools: Leading Individuals and Teams, Setting and Managing Technical Direction, Leading the Strategy/Design/Implementation of Solutions, Performing Team Leadership from a technical perspective, Leadingthe Solution of Technical Problems, Performing Negotiations. Project Tracking/Reporting - /Delivery, Manage Elements of IT Project Plan, Manage/Support Transition and Transformation Projects, Manage Project Change, Virtual Teams.Analyze customer requirements and develop solutions based on them, Develop statements of work and proposals, Maintain IT Services, Analyze Data. Strong analytical, problem solving, communication, interpersonal, organizational and planning skills, ability to work independently and as part of a team, quick identification of the stakeholders, their level of involvement and a quick understanding of the project s requirements and what is expected from each person/group involved.Extensive experience working on fast paced environments. Assessment and evaluation of employees, mentoring of staff. Enterprise network engineering, administration and support. Cisco low, medium and high end network devices such as 16xx, 17xx, 18xx, 19xx, 25xx, 26xx, 28xx, 29xx, 36xx,37xx, 38xx, 39xx, 72xx, 10K, 12K and ASR1K series routers, 19xx, 29xx, 35xx, 37xx, 45xx, 49xx, 65xx series and Nexus virtual switches, 5xx series PIX firewalls and 55xx series ASA appliances, Aironet WAPs, monitoring and ticketing tools, Cisco ACS and Virtual devices such as XRv, CSR1000v, vWLC, ASAv and N1000v.Structured cabling, LAN/MAN/WAN, STP, VPN (S2S, SSL, DMVPN, IPSec, etc.), ACLs, MetroEthernet, Tunneling, FHRP (HSRP/VRRP/GLBP), BGP/MP-BGP, OSPF, EIGRP, IS-IS, RIPv2, IPv6, Multicast, IOS Firewall/IPS/IDS, MPLS, VRFs, OSPFv3, EIGRPv6, RIPng. CME, CUCM, IP phones, SCCP, SIP. Wireless, APs, WLCs, WCS, MSE. PPP, HDLC, ISDN, FR. Cisco s SDM and ADSM. 802.1x, RADIUS, TACACS+, IPSec, EtherChannel, 802,11, WCS, ISE, MSE, Cisco Prime Infrastructure, VSS, VDCs, VPC,FabricPath, FC(oE), OTV, ISSU. Fiber Interconnects. Nexus 1K, 2K, 4K, 5K, 7K, 9K and MDS 9K switches. UCS chassis and servers. Tipping Point IDS s, Nokia Firewalls and HP Switches. Monitoring/Troubleshooting Tools: Solarwinds NPM, Nagios, Kiwi, Cacti, Wireshark, HP NNMi, Netscout, MRTG, Syslog, command line. Backup software: Veritas, WBU, Tivoli Storage Manager. System Performance Tuning, Advisory on Server Architecture/Consolidation, Root Cause Analysis, Disaster Recovery, Applied knowledge of iSCSI, SAN/NAS technologies, design assessments/advisory/improvements for existing and new environments, understanding of scalable solutions requirements, able to interpret and develop high and low-level design documents, incident and change management, patch management, strong documentation skills, periodic attendance to project and change meetings, development, review and submission of RFCs, use and maintenance of assets DBs such as CMDB. HP, Dell, Confidential System x and Blade server hardware, Windows NT/ 2000/2003/2008, Linux (Red Hat, Debian, OpenBSD, FreeBSD).Active Directory, DHCP, DNS, WINS, IAS, Hyper-V, IIS 4-7, MS Proxy Server 2.0, Exchange Server 5.x/ 2000/2003/2007/2010, ISA Server 2000/2004/2006. Firewalls, proxies and other services in Linux environments: Squid, SaMBa, Sendmail; FetchMail, IPChains, IPTables, Apache, VPNs, BIND, DHCP, PPPoE, ADSL, etc.Citrix Application Servers 1.8, XP, PS 3.0/4,0 /4.5.MS Clusters in Windows 2000, 2003 and 2008: single- and multi-node, virtual (in a box, across hosts), physical and mixed (physical+virtual).Shavlik (HFNetChkPro), Confidential Director, McAfee/Symantec/Trend Antivirus, Microsoft Operations Manager (MOM), MSTS, PCAnywhere, Confidential Tivoli Monitoring, WSUS, VMware ESX v2.5.x, v3.x, ESXi and vSphere 3.5.x, 4.x, 5.x clusters with HA, DRS and DPM, vCenter installations and appliances.Active participation

PROFESSIONAL EXPERIENCE:

Confidential

Global Lead

Responsibilities:

• Setting the pace and direction of the Team (split across geographies), enforcing adherence to ITIL practices and Company standards. Incident/Change/Knowledge management tools, monitoring, reporting, development of processes, procedures and standards for the Team. Daily interaction with other Leads, PMs, TMs, Directors, Partners, etc. to understand the dependencies of the different scopes and close the gaps as much as possible in terms of knowledge, scope, resources, budget, etc. Technologies under scope: DNS, DHCP, IP space management, Server/Global Load Balancing (Citrix Netscalers), Wireless (Cisco), Routing (Cisco), Nexus/Catalyst Switches (Cisco), WAN, LAN, etc.

Confidential

Cisco Consultant

Responsibilities:

• Pre- and post-sales surveys, planning, engineering and design of Cisco solutions based on client's requirements following best practices according to current industry standards. Projects may involve several different technology umbrellas such as Data Center, Routing and Switching, Wireless and Security.

Confidential

Responsibilities:

• Available to work on IT Infrastructure related projects, encompassing different technologies and following standards and best practices.Pre- and post-sales surveys, planning, engineering and design of Cisco solutions that involve several different technology umbrellas such as Microsoft, VMWare, Storage, Data Center, Routing and Switching, Wireless and Security.

Confidential

Regional Team Leader

Responsibilities:

• Started as Network Engineer, promoted to TL within the first 4 months of the assignment. L2 escalation point in the LATAM region. Supported offices: Brazil, Mexico, Chile, Argentina, Colombia and Peru (others on demand). Engineering, administration and support for the enterprise network, its connections to markets, partners, B2B, etc. LAN, MAN, WAN, MPLS, STP, VPN, MetroE, Tunneling, FHRP, BGP, OSPF, EIGRP, ISIS, security, redundancy, design, documentation, analysis, improvement plans. Work with Cisco low, medium and high end network equipment. Project and staff management, monitoring tools, metrics, troubleshooting, incident and change management, active participation on transformation projects from the technical and design perspectives. Travel within the region to stand in for colleagues and work on diverse and important projects.

Confidential

IT Consultant

Responsibilities:

• Planning, design, implementation and maintenance of solutions that involve several different technologies such as clusters, redundancy and security and encompass different vendors like VMWare, Linux, Cisco and Microsoft. Last project activity:

Confidential

SME/Team Lead

Responsibilities:

• Multi - account support, Manpower, Viewpointe, Hitachi GST, Hill-Rom, ING. Windows Servers (NT4, 2000, 2003, 2008), VMWare ESX Server v2.5.x, 3.0.x, 3.5.x, 4.x, 5.x. Written and spoken communication with peers, managers and clients on a daily basis, supporting a wide range of technologies and areas such as server hardware, SAN/NAS, Microsoft products (Windows NT4, 2000, 2003, 2008, Clusters, middleware, IIS 4/5/6/7, etc.), OS/applications patching, security audits, compliance of the information systems with industry standards or government mandated specifications. Development of scripts to
• Automate different tasks such as periodic system checks, patching, etc. Started as Systems Administrator, promotedto Technical Lead after the first 6 months, appointed (additionally) as Project Lead 6 months after that and then promoted to SME/Team Lead for the Intel, VMWare and Citrix Service Lines, taking care of a set of 5 accounts with 15-25 FTEs directly affected to their support. Qualitative and quantitative details of the position at a glance:
• Customer and management interaction to achieve the highest level of satisfaction.
• Interpret day - to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution by the team.
• Make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approaches regarding workload, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines (e.g. overtime, evening and weekendhours).
• Act as technical and functional resource, Subject Matter Expert and L3 escalation point to team members, peers, managersPEs, DPEs, AVMs, SDMs, andclients for the Intel, Citrix andVMWare service lines.
• Manage numerous complex projects that require high level capabilities.
• Intel, Citrix, VMWare and Disaster Recovery focal point. Planning and drawing up all the schedulesfor day-to-day activities and projects.
• Servers Build manager for Microsoft (Windows 2000, 2003, 2008) and VMWare platforms (ESX 3.x ESXi, vSphere), direct and permanent contact with the PMO to learn about upcoming assignments in order to plan for allocation and availability of resources.
• Writing of processes and procedures used by the team, getting approval and publishing them.
• Confidential Quality, Customer Service and Team Work Recognition: 2007, 2008, 2009, 2010, 2011.

Confidential

Network Engineer/Team Coordinator

Responsibilities:

• Installation, management and maintenance of communications equipment; Cisco, Allied-Telesyn and Bay routers; Cisco, 3Com, Nortel and Allied-Telesyn switches. Installation and administration of software- and hardware-based firewallsrunning on Linux, Windows and Cisco platforms (IPCHAINS, IPTABLES,
• Cisco PIX, Kerio). V-ONE SmartGate VPN Server (Concentrator), V-ONE SmartPass (Client), dial-up access servers, configuration, maintenance and management of PPP and Frame Relay links. Daily contact with Carriers to solve connectivity issues, plan maintenance windows, bring new circuits into production, etc. DNS and WINS servers. Operating Systems: Windows 2000/2003, RH Linux, OpenBSD. Installation and administration of firewalls:. Operating Systems: Windows 2000, Red Hat Linux, OpenBSD, Cisco ASA.PC and server hardware, Citrix Application Servers: 1.8, XP and PS3, Windows NT4, 2000, 2003. Documentation of procedures and processes.Team coordination at a functional and technical level.

Confidential

Computer/Network Technician

Responsibilities:

• Workstations and servers support. Operating systems Windows 9x, Me, XP, NT 4, 2000 and Back Office, Novell and Linux, Office 2000 Suite, PC Repair, ADSL connections, ArcServe IT, UPS, Structured Wiring, Exchange Server 5.5, MS Proxy Server 2.0, Squid. Proliant and NetServer HP servers.

Confidential

Network and Security Administration and Technical Support

Responsibilities:

• Network Management, Safety and Security and Technical Support. Operating Systems: MS Windows NT4 and 2000, Confidential Firewall v4.2, Office 2000 Suite, Lotus Sametime, Symantec PC Anywhere 10, PC Repair, Structured Wiring, Exchange Server 5.5, SQL Server 7.0, Symantec Norton Antivirus, backup schedule, e-mail servers administration. IT department coordination.