OBJECTIVE:

• To obtain a position in computer information systems that utilizes my skills and experience.

TECHNICAL SKILLS:

Software Applications: MS Office 2010 (Word, Excel, Access, Outlook, PowerPoint, InfoPath, Publisher) MS Office 2007 (Word, Excel, Access, Outlook, PowerPoint, InfoPath, Publisher) MS Office 2003 Professional Edition (Word, Excel, Access, Outlook) MS Office XP Professional (Word, Excel, Access, Outlook, PowerPoint) MS SharePoint 2007, 2010 and 2013 MS Office FrontPage 2003 Lotus SmartSuite (Lotus Notes, Lotus Organizer, AmiPro, 123, Freelance) Visual Basic Norton Antivirus 200x Norton Internet Security 200x Hardware Experience Dell (Desktops, Notebooks and Servers) Compaq (Desktops, Notebooks and Servers) Toshiba (Notebooks) Confidential (Notebooks and Printers) Mitsubishi (Plasma TV s) IBM (Servers)

Program Languages: COBOL, RPG, JCL, FORTRAN, C, C++, Visual Basic, Pascal, Assembly Language

Networking Experience: Ethernet, Token Ring, TCP/IP, IPX, DNS, VPN, UDP, SMTP, Telnet, RDP, LDAP and ARP, ISDN, EIGRP, BGP, OSPF, MPLS Microsoft Management Service Platforms SMS (Systems Management Server 2003) MOM (Microsoft Operations Manager 2005) SCOM (System Center Operations Manager 2007 R2, 2012/2012 UR 14 with PowerShell scripting) SCCM (System Center Configuration Manager 2007/2012 with Endpoint Configurations and DCM - Desired Configuration Management) SCCM (Current Branch 1610, 1702, 1706 and 1710) SCORCH (System Center Orchestrator 2012) SCSM (System Center Service Manager 2012) with Cireson Portal

Cloud: Microsoft Azure (Cloud Engineering and Monitoring) Microsoft OMS (Operations Management Systems) AWS (Amazon Web Services) VMWare vCloud Air General Infrastructure Services Windows Server Roles Windows Clustering Remote Desktop Services Active Directory Domain Services (ADDS) Active DirectoryFederation Services (ADFS) Azure AD Sync Azure Connect Active Directory Services (ADCS) Forefront Identity Manager 2010 Microsoft Identity Manager 2015 Virtualization Microsoft Hyper - V VMWare ESXi Citrix XenServer VDI (Virtual Desktop Infrastructure for Microsoft or Citrix) Cisco Router (805) Cisco IOS Switch (2950)Cisco CatOS Frame Relay, T1CiscoWorks Cisco Pix FirewallCisco VOIP

Database: MS SQL Server (2000, 2003, 2005 and 2008)

Environment: s: Windows (3.11, NT 4.0, '95, '98, 2000, Home Edition, XP Professional, and Windows 7) Windows Server (NT 4.0, 2000, 2003, 2008 and 2012) MS Exchange (5.5, 2000, 2003, 2007 and 2013) SQL Server Reporting Services (SSRS) SQL Server Integration Services (SSIS) UNIX (Linux, Red Hat, SOLARIS and SCO) Novell Netware (3.x and 4.x) OS/2 Oracle

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

Senior Systems Engineer - Operations Manger

Responsibilities:

• Monitors the global SCOM 2007/2012, SCCM 2007/2012, SCCM 2007/2012, SCSM 2012/Cireson and Azure (Cloud Engineering and Monitoring of the Cloud) - (QA/Dev Operations ENVIRONMENT for six months then to the Production Environment) infrastructure and leverage tools such as SCOM 2007/2012, SCCM 2007/2012, SCSM 2012 (QA/Dev Operations ENVIRONMENT) to accomplish supported responsibilities; use SCCM for server and desktop imaging - Windows 7/10 - Windows Server 2008/2012 with (SCOM 2016 UR 4 is currently the QA ENVIRONMENT)
• Architect the design for SCOM 2007/2012, SCCM 2007/2012, SCSM 2012/Cireson and Azure (Cloud Engineering and Monitoring of the Cloud) - (QA/Dev Operations ENVIRONMENT for six months then to the Production Environment), SCORCH2012 and SCCM 2007/2012
• Designed and implemented successful proof of concept for the network infrastructure
• Used HP SiteScope and SolarWinds to mirror for the new SCOM 2007/2012 environment
• Performed administrative tasks to configure, deploy and sustain windows management systems to include Windows Server and SCOM 2007/2012, SCCM 2007/2012, SCSM 2012 and Azure (Cloud Engineering and Monitoring of the Cloud) - (QA/Dev Operations ENVIRONMENT for six months then to the Production Environment) in order to monitor and manage command information technology assets - used SCORCH to create run books
• Manage and facilitate all critical patches within the enterprise
• Implement all Production changes as defined by the Engineering team using DeskTopNow
• Maintain overall infrastructure health and stability of the environment
• Define and implement any and all required enhancements to the Microsoft SCOM 2007/2012, SCCM 2007/2012, SCSM 2012/Cireson, SCORCH 2012 and Azure (Cloud Engineering and Monitoring of the Cloud) - (QA/Dev Operations ENVIRONMENT for six months then to the Production Environment)
• Leverage the SCOM 2007/2012, SCCM 2007/2012, SCSM 2012 and SCORCH 2012 and Azure (Cloud Engineering and Monitoring of the Cloud) - (QA/Dev Operations ENVIRONMENT for six months then to the Production Environment) environment to identify and trend issues and problems
• Design, implement and support Microsoft Lync 2010/2013 / Skype for Business to ensure that is it’s compatible with SCOM for the monitoring (SCOM 2007/2012)
• Managed Monitoring solution using Nagiosfor synthetic transactions and dash boarding with parameter monitoring for active and passive checks
• Successfully mirrored Nagios monitoring system in the Dev environment for the SCOM 2007 QA environment to be promoted to the Dev environment
• Provide ongoing support of network systems of high complexity in datacenter, backbone, and the MDC environments to fulfill business needs for performance in the Solarwinds environment
• Serve as a technical lead for hardware installation, configuration, and operational support of these networks routers, switches, load balancers, WAN optimizers in the Solarwinds environment
• Serve as a technical lead for routing and switching technology, working with application and systems teams to optimize application delivery on the network in the SolarWinds environment
• Assist with the integration of MS Exchange, Office, Lync, SharePoint, Office 365, Avaya and Cisco Room based Video Conference solutions
• Define and execute scripts that aid in the adherence of infrastructure health Execute and analyze reports and health check logs on a daily basis and report to management overall enterprise health
• Maintain and change all Production level passwords
• Provide 7x24 support coverage during all critical patch distributions
• Provide Tier 3 NetApp SAN/NAS support to field and onsite personnel to major clients
• Manage MDC SAN arrays
• Provision LUNs and volumes for MDC
• Setup aggregates, CIFS and NFS exports for clients
• Design and offer guidance to Tier 1 and 2 support staff to too give a better understanding on how to resolve to client’s issues and prevent them from happening in the future
• Log Analytics service to monitor (OMS)for the cloud environment to maintain their availability and performance
• Use Log Analytics to collect data generated by resources from the cloud environment and used other monitoring tools to provide analysis across multiple sources
• Test all production changes prior to release in a QA environment for six months then to the Production Environment
• Prepared and published reports on real-time information on system and service performance; build, execute and analyze daily reports and logs of the SCOM 2007/2012, SCCM 2007/2012, SCSM 2012/Cireson (QA/Dev Operations ENVIRONMENT for six months then to the Production Environment) and SCCM 2007/2012 global environment and maintain infrastructure health
• Used SQL Server Profiler to create and manage traces and analyze and replay trace results
• Update alerts (rules, scripts, triggers) and supporting the current SCOM 2007/2012, SCCM 2007/2012, SCSM 2012/Cireson, SCCM 2007/2012 (QA/Dev Operations ENVIRONMENT for six months then to the Production Environment - PowerShell scripts were used for automation) infrastructure
• Documented SCOM 2007/2012, SCCM 2007/2012, SCSM 2012/Cireson, SCCM2007/2012 (QA/Dev Operations ENVIRONMENT for six months then to the Production Environment - PowerShell scripts were used for automation) procedures and work instructions to help update the Operations portal
• Helped transform the traditional on premises deployment approach to an automated Onboarding Service for customers larger than 150 seats
• Drove the technical execution and provide automation improvements to maintain customer and partner satisfaction during the Deployment phase
• Utilized the company’s IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and Office 365 business groups
• Developed exceptionally strong and transparent working relationships with the teams to deliver expected customer and business results
• Troubleshoot skills in connectivity and migrations; Cloud competency understanding of services and the complexity of the issues that arise in migrations and deployment to the cloud; Outlook Anywhere main protocol for Office365
• Executed, managed and lead a set of Office 365 customers and partners thru the Onboarding technical process; Assisted Office 365 customers and partners with configuration of onboarding tools and processes technology; Analyzed, developedand communicated key Onboarding process and technology improvement for Office 365 Onboarding and entire deployment cycle
• Perform final implementation of all changes within the Production Environment
• Maintain a stable Microsoft Windows and VMware ESX environment and deliver the support services necessary to support the business needs
• Administration of both Microsoft Windows server and VMware host/server environments during scheduled maintenance windows
• Design and maintain Windows file sharing infrastructure and access security
• Develop standards and documentation for the products supported by the team
• Develop policies and configurations for supported infrastructure components
• Plan for supported infrastructure components, including capacity, availability and performance related processes
• Research new technologies to improve existing environments and be proactive in problem mitigation
• Respond to service requests and coordinate with other infrastructure team members to ensure timely compliance with service level agreements, within established change and problem management guidelines and processes
• Analyze current and future server technologies in accordance with company strategic direction settings
• Monitor and track trouble tickets and change requests to ensure high quality customer service
• Perform frequent server health checks and implement patches to ensure current revision level
• Monitor system resource usage and ensure adequate resources are available to meet the IT requirements through resource scheduling and new resource acquisition
• Respond to system failures and work with vendors to resolve issues related to hardware and software
• Review current system and industry best practices and recommend technology solutions that improve team efficiency
• Participate in design and implementation of projects, systems, and procedures to meet department goals
• Implemented SharePoint 2007, 2010 and 2013 in the testing environment; Converted the testing environment to production and upgrade to SharePoint 2010 and 2013for all dash boarding
• Work with security teams to ensure MDC security policies are met
• Lync Monitoring
• Installed and configured Lync Management Packs
• Configured Custom monitoring of Lync
• Tuning management pack and customization
• Exchange Monitoring
• Competency of mail flow, client access and monitoring scenarios
• Installed and configured Exchange management pack tools
• Configured RunAs accounts
• Configured MailFlow Monitoring
• Tuning management pack and customization
• SharePoint Monitoring
• Proficient with SharePoint Solution Accelerators
• Installed and configured SharePoint Management Packs
• Configured Custom monitoring of SharePoint
• Tuning management pack and customization
• Citrix Monitoring
• Installed and Configured Citrix Management Packs
• Tuning management pack and customization
• Client Monitoring
• Enabled Client Monitoring
• Configured agentless Exception Monitoring
• Configured Collection, Business Critical and agentless client monitoring
• Tuning management pack and customization
• Non-windows Device Monitoring
• Installed and configured of monitoring for non-Windows devices
• Configured of non-Windows Devices
• Tuning management pack and customization
• Experience with third-party and native non-Windows monitoring methods
• Custom Reporting
• Installed and configured reporting in complex environments
• Designed and build custom reports with report builder
• Audit Collection Services
• Designed, installed and configured ACS
• Deployed report components
• Alert tuning and customization
• Custom Application Monitoring
• Authoring custom tuning management packs
• Used SCORCH Architect/QA in support of AD and Exchange Staff Augmentation migration project along with SCCM/PowerShell scripting
• Created an automated process (script) to reclaim 3 un-used applications by identifying the application usage and uninstall if unused (examples of 3 applications below):Attachmate, Visio, Project
• Used Orchestrator Automation of the Server Patching Process
• Automate post-patching system
• Automated daily health system checks and repairs
• Used SCORCH Architect/QA in support of AD and Exchange Staff Augmentation migration project along with SCCM/PowerShell scripting
• Created an automated process (script) to reclaim 3 un-used applications by identifying the application usage and uninstall if unused (examples of 3 applications are below):Attachmate, Visio, Project
• Used Orchestrator Automation of the Server Patching Process
• Automate post-patching system
• Automated daily health system checks and repairs
• Responsible for sizing, installation, configuration, customization, validation, qualification, administration and support of Automation Tools (MS SCORCH or v-Realize Orchestrator)
• Responsible for scripting in Batch, PowerShell, JavaScript, SQL, & Linux bash
• Strong working knowledge of MSI and installation package construction
• Responsible for the design, setup, configuration, customization, qualification, administration and support of Web Self-service form to instantly provision automated setup of Digital Guardian
• Organized and coordinate the activities associated with installation, upgrade and patching of Automation Tools
• Improved on track progress, and make recommendations on Automation tools improvements and new releases
• Ensure availability of Automation Platform to meet agreed SLAs
• Trained operations team to use Automation tools effectively
• Documented Standard Operating Procedures for using and maintaining Automation toolset Maintained current Knowledge of Automation Tools
• The current environment is Microsoft 2008 Server, Microsoft Exchange Server 2007 and Microsoft SQL Server 2005 (maintaining 2700 + servers)

Confidential, Florence, SC

Network Manager

Responsibilities:

• Managed WAN of 1700 square miles covering three counties and fifteen remote sites (Dillon, Florence and Marion counties)
• Designed/implemented a database (SQL/Access); application development of proprietary software (ChildPlus)
• Designed /implementing a website (FrontPage 2003)
• Information security and control structures using Cisco Pix Firewall
• Designed/implemented VOIP using Cisco Infrastructure
• Implemented Internet Information Services 6.0
• Implemented Cisco Network (805 series routers and catalyst 2950 switches)
• Monitored network using Cisco Works, Cisco CatOS, Cisco IOS
• Designed/implemented a wireless network in the administration building using Linksys 2.4 GHz routers (802.11b)
• Designed/implemented an email infrastructure (upgrade from Exchange 5.5 to Exchange 2003 to Exchange 2007)
• Implemented Frame Relay access for remote users via VPN
• Designed/implemented complex local and wide-area network of machines (using DNS, DHCP, ISDN, EIGRP, BGP, RDP, LDAP and WINS)
• Implemented SMS/SCCM (Systems Management Server 2003/System Center Configuration Manager 2007), Office Communicator 2007/Lync 2010 and MOM/SCOM (Microsoft Operations Manager 2005/System Center Operations Manager 2007) for an in-house base of 50 production servers and five testing servers
• Created and implemented several MOM Management Packs and Alerts
• Implemented VMWare into the network infrastructure; Created and Edit VMWare VMX files
• Created an Active Directory infrastructure (Group Policies, OU and Sites)
• Implemented HelpStar 8.1 (Help Desk software)
• Implemented video conferencing via WAN/LAN
• Designs, specifies, and documents LAN configurations according to user needs, utilizing outside support resources as appropriate
• Help install and customize LAN instruments to allow personal computers to retrieve information from the servers and allow data to be entered from PCs
• Designed/implemented a Policy and Procedure Manuel to be added to the existing Manuel in Information Technology
• Implements disaster backup and recovery procedures using VERITAS NetBackup 6.0; High Availability implementation in Windows environment; Use of VERITAS Volume Manager (VVM), VERITAS File System (VFS), VERITAS Storage Migrator (VSM) and Bare Metal Restore (BMR) to aid in troubleshooting
• Plan/schedule and support server, PC upgrades and backups
• Establishes/recommends policies on system use and services
• Provides technical lead and/or supervises the installation of hardware and software
• Had purchasing authority and responsibility for purchase justification
• Implements new technologies by establishing technology strategies; evaluating, testing; maintaining knowledge base; managing projects
• Establishes technology development strategy; drives technology development projects; provides new technology; transfers developed technology; maintains technology development budget; prepares technology reports; protects organization’s value; updates job knowledge; enhances organization reputation
• Directs technological research; recommends technology strategies; use of ITILv2
• Prepares budget and controls expenses
• Supported information systems services by integrating and upgrading hardware and software systems
• Supervises 3 network technical support team members (one in each county) and organizes software programs
• Interfaced with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation
• Assist IT staff with creation of user accounts, email accounts; setup user groups and policies
• Prepared charts and diagrams to explain network operation and to train managers and others in proper use
• Analyzed work load, including traffic and utilization trends
• Developed and monitors appropriate security procedures to safeguard system from physical harm and viruses, unauthorized users, and damage to data
• Surveyed performance needs and goals of LAN users
• The current environment is Microsoft 2003 Server with Active Directory and XP Professional OS (Exchange Server 2003) maintaining 50 servers

Confidential, Atlanta, GA

UNIX Systems Administrator

Responsibilities:

• Supported UNIX (Linux, RedHat, SCO and Solaris) servers in production and development environments, installing and supporting inter-system connectivity software, installing operating systems, monitoring performance; Shell scripting in Korn, Perl
• AIX installation, up gradation, migration and troubleshooting
• Supervised level I, level II and level III help desk analyst (25 - 30 analyst); performed evaluations on the help desk analyst
• Installed and maintain of a variety of system support tools and applications, evaluating new technology in the client/server environment, and supporting application development teams; Scheduled and coordinated server upgrades
• Answered inbound calls and documenting their problems into a ticket (case) using Vantive 7.0
• Used UNIX commands to reset passwords, set permissions, system reboots, user account maintenance and system configuration files (Linux, RedHat, SCO and Solaris)
• Assisted with FrontPage extensions; Assisted in building websites in Trellix and FrontPage 2000
• Administered multiple BSDI and Solaris 2.6 web servers
• Configured server hardware and software, installing software upgrades and patches
• Developed, tracking and implementing project plans for server build out projects
• Updated databases and documentation; Planned and implemented Internet and Intranet solutions; Planned web based infrastructure capacity and server grooming projects
• Monitored server resource usage and SNMP reporting configurations
• Administered to WebLogic Server 4.5The environment used was Microsoft NT 4.0 maintaining 1000 plus servers (Citrix Metaframe Network)