SUMMARY:

• Multifaceted professional, with proven success in Network Infrastructure Engineering capacities, has over 10 + years’ experience in IT Systems Engineering for the modern healthcare, insurance, financial and retail fields achieved through strong leadership skills and a competitive drive.
• Windows/Mac - Software installation and Hardware Repair expert level
• Corporate Disaster Recovery - Planning and Implementation using Netbackup, Recoverpoint & Site Recovery Manager, EMC VNX Systems (Intermediate level experience)
• Exposure to Cisco switches & Checkpoint Firewalls (basic setups and configurations)
• VMWare - Proficient usage of VSphere to build and manage virtual servers and workstations
• Citrix Management - Pool and Static desktop configuration for XenDesktop. Citrix Studio and Provisioning Servers
• Endpoint Encryption - Built and configured Winmagic Securedoc Servers for endpoint encryption
• Mobile Device Management- Setup, configure and manage IBM Maas360 for IOS and Android enterprise environments
• Communicating and explaining complex network infrastructure concepts to upper level management and end users
• VOIP Systems - Polycom, Skype
• Troubleshooting Complex problems, identifying the root cause and developing SOPs or Policies
• Basic scripting experience with VB Script and PowerShell (utilize and modify existing scripts)
• Working knowledge of Linux servers and their management.
• Excellent written and verbal communication skills
• Develop SOPs for and support purposes.

PROFESSIONAL EXPERIENCE:

Confidential, Dedham, Massachusetts

Network Infrastructure Engineer/Supervisor

Responsibilities:

• Handled multiple projects as a project manager and supported other project managers.
• Server Creation, Management and Support (Physical and Virtual), security and integrity - VMware, VSphere Client & Citrix Studio, VNX Systems, Checkpoint/Sophos firewalls, MS Exchange, EMC Recoverpoint & Site Recovery Manager, SAN/NAS storage systems
• Build Citrix pool & static desktops in Virtual environment
• MS Exchange 2003,2010, 2016 & 365 management
• IBM Maas360 Mobile device management and administration
• Expert level use of Kaseya for endpoint management; patching, security and remote troubleshooting
• Disaster Recovery (Site recovery manager)
• Network Infrastructure Administration
• Logging and monitoring of customer questions, issues and problems through resolution/completion.
• Creation and maintenance of customer service request documentation through resolution
• Provision of customer updates and status reports with regards to open customer issues as appropriate
• Ensure problem resolution via the maintenance of appropriate action plan and/or project plan
• Ability to prioritize workload with minimal supervision.
• Ability to make critical business decisions daily with minimal supervision.
• Serve as primary escalation point for all problem/issues along with all members of the Support team.
• In depth experience in the installation/upgrading, configuration, troubleshooting and support of various Windows operating systems and compatible software applications within a Windows Active Directory environment & TCP/IP networking environment
• Advanced troubleshooting and support for file and print services within a TCP/IP network environment
• Advanced troubleshooting and support for Konica printers within an Active Directory Domain & TCP/IP networking environment
• Expert level support of the Microsoft Office suite of applications and Exchange/Outlook E-Mail clients
• Development of tools to assist other support specialists with their assigned tasks
• Preparation and presentation of troubleshooting and SOP documentation
• Participation in assigned cross functional IS projects
• Full participation in departmental moves & project (including evenings and weekends as required)
• Provision of multi-site support as assigned
• Windstream IP Phone system Configuration and Management

Confidential

VMware Infrastructure (Desktop and Mobility, Datacenter Virtualization)

Responsibilities:

• I designed, installed, managed and administered VMware VSphere infrastructure for Confidential . This infrastructure consists of approximately 100 virtual servers and about 90 virtual and static desktops. The data center had been setup prior to my arrival, but I have been an active force in improving it and making necessary modifications to suit our business needs. My daily tasks were to
• Apply security and software patches to our virtual servers using VMware VSphere, WSUS, Kaseya and Symantec Endpoint Protection.
• I built a lot of Windows and Linux (from ovf templates) application servers. I build and configure each server, install the applications and test before cutovers. Examples are
• Domain Controllers
• EMC Application Extender for enterprise document management
• WinMagic Securedoc for endpoint encryption
• Symantec Endpoint Protection
• Accellion Kiteworks for Secure File Transfer
• Wiki Knowledgebase for easy access to SOPs and materials I developed
• BCL servers for email to pdf conversion
• Smart Deploy Servers
• Multipurpose servers which handled JBOSS, Tomcat and multiple scripting tasks
• Manage backup policies for servers using Symantec Net Backup, VMware Site Recovery Manager and EMC Recoverpoint.
• Troubleshoot failed backups and quickly remediate on a daily basis.
• Troubleshoot issues with servers, do the Root Cause Analysis and develop documentation for remediation and future referral.
• Migrated many applications from old Windows 2003 servers to 2008 R2 or 2012 servers I built. I plan the migration, execute and test and revert to my roll back plan if there are any issues. Also consolidated multiple application servers as single multipurpose servers for efficiency, cost and manageability.
• Citrix Infrastructure (XenDesktop and XenApp)
• I designed, installed, managed and administered various Citrix Systems using Citrix Studio and VMWare VSphere for Confidential . The Citrix infrastructure consisted of multiple vcentre, xendesk provisioning and a single sql server for license management. Some of my project tasks were
• Building non persistent Citrix pool images with the latest VDA. Also built the virtual desktops to connect to this image
• Building static desktops and provisioning them in Citrix Studio for remote clients in the US and India.
• Building physical workstations and provisioning them in Citrix Studio for remote usage. I had to do this when we were running low on NAS space for my data stores and needed a cheaper interim solution to a high demand for network resources remotely.
• Managed and controlled Citrix user sessions in Citrix Studio during peak hours like snow days.
• Managed user licenses in Citrix
• Disaster Recovery Planning and Execution (Site to Site Datacenter management)
• I conducted disaster recovery tasks annually for Confidential at a remote site. Most of the Datacenter equipment had been installed before I started working there. However I used my knowledge to improve the process and cut down the time for disaster simulation tests. Some of my annual tasks were
• Building a domain controller from scratch
• Configure our disaster recovery Linux backup server to mimic the production site
• Setting up a virtual checkpoint firewall (work with our Security director in configuring the VPN to allow site to site traffic from both our VNX systems.)
• Use VMware site recovery manager to bring up most of the essential application servers we need in a disaster
• Build any other necessary servers using VMware Vsphere and use Netbackup to restore to the latest full backup on record. Example was Exchange. I convinced the company to go with Office 365. This will remove this process during the next test.
• Use EMC Recoverpoint to access and prep various LUNs and map them to servers in VSphere
• Build our Redhat Oracle server from scratch. Install the oracle database and mount the backed up data.
• Prep physical test workstations with the right image.
• Build Citrix pool and static desktops
• Have users come in and work at remote site mimicking a disaster scenario. All my tests have been successful to date.

Confidential, Worcester, Massachusetts

Infrastructure Management Analyst

Responsibilities:

• Logging and monitoring of customer questions, issues and problems through resolution/completion.
• Creation and maintenance of customer service request documentation through resolution
• Provision of customer updates and status reports with regards to open customer issues as appropriate
• Ensure problem resolution via the maintenance of appropriate action plan and/or project plan
• Ability to prioritize workload with minimal supervision.
• Ability to make critical business decisions daily with minimal supervision.
• Serve as primary escalation point for all problem/issues along with all members of the Support team.
• In depth experience in the installation/upgrading, configuration, troubleshooting and support of various Windows operating systems and compatible software applications within a Windows Active Directory environment & TCP/IP networking environment
• Advanced troubleshooting and support for Blackberry, Smartphones and PDAs
• Advanced troubleshooting and support for VPN & Dial-up connectivity under various Windows operating systems
• Advanced troubleshooting and support for file and print services within a TCP/IP network environment
• Advanced troubleshooting and support for HP LaserJet printers within an Active Directory Domain & TCP/IP networking environment
• Expert level support of the Microsoft Office suite of applications
• Expert level support of Exchange/Outlook E-Mail clients
• Development of tools to assist other support specialists with their assigned tasks
• Preparation and presentation of troubleshooting documentation
• Participation in assigned cross functional IS projects
• Ability to routinely lift up to 60lbs (chiefly, monitors, PCs and printers)
• Full participation in departmental moves & project (including evenings and weekends as required)
• Early & late shifts as assigned
• Provision of multi-site support as assigned
• Participation in On-Call rotation
• Other duties as assigned

Confidential, Rockville, Maryland

Geek Squad Consultation & Operations Agent

Responsibilities:

• IT Customer Service
• Computer Hardware Troubleshooting and Repair
• Computer Software Troubleshooting and Repair
• Computer Software Installation
• PC and Mac optimization
• Network Troubleshooting/Administration
• Precinct Logistics
• Contacting Clients on the Status of their devices
• Information Technology Systems (Microsoft Systems and Applications)

Confidential

Infrastructure Management (Consultation), Manager

Responsibilities:

• CCTV installation and Configuration
• Network Troubleshooting
• Computer Hardware Troubleshooting
• Small Business IT Contracting & Consultation
• Computer Software Installation & Troubleshooting
• Biometric Systems Installation and Integration
• Software Development
• Design and construction of Solar-Electric Hybrid Agro-Food dryers