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Exchange Administrator Resume

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OBJECTIVE:

  • Self motivated team player interested in utilizing my enterprise experience as a Messaging Administrator to contribute to the company’s goals of superior customer service while effectively managing minimal downtime and total cost of ownership.

TECHNICAL SKILLS:

Skills: Azure RMS Exchange Server 2007 Exchange Server 2010 DAG, High Availability DR scenarios Windows Server 2003, 2008 R2, 2012 Active Directory, GP ProofPoint archiving, encryption, spam prevention Office 365 EAC ADFS/DirSync ENOM, Host records, SPF Symantec Enterprise Vault, Discovery Accelerator Powershell LYNC Server 2010, 2013 VMware vSphere Client FOPE, TMG, ISA BES Unified Messaging Lotus Notes 7.x, 8.x, Domino Administrator

PROFESSIONAL EXPERIENCE:

Confidential

Exchange Administrator

Responsibilities:

  • Support/Administer 24,000+ user high availability Office 365 environment.
  • Powershell scripting for reporting and automating processes.
  • Support ADFS/Mail routing/Rules/Hygiene/Active Sync/RMS.
  • Administer Azure, Active Directory.
  • Support OA and OWA.

Confidential

Messaging Engineer/Systems Administrator

Responsibilities:

  • Support, configure and implement Confidential Enterprise messaging systems and all related components in a complex hybrid environment.
  • Maintain and support Microsoft Exchange Server 2007 and 2010 environment and all related components.
  • 2500+ mailboxes.
  • 10 Exchange servers.
  • Active directory/ADSI Edit, GPO.
  • OA, OWA, EAS, Autodiscover, Message transport/routing, IIS.
  • LDAP, SMTP, DNS, DHCP.
  • DAG configuration and DR.
  • CAS array, NLB, Failover Cluster Manager.
  • Transport rules, send/receive connectors, journaling.
  • Powershell and remote Powershell.
  • Working knowledge of HA, DR scenarios.
  • Support cloud solutions - Exchange Online/365 EAC.
  • ADFS/DirSync in a hybrid environment.
  • Mailbox migrations from on prem to the cloud.
  • Support EAC rules and connectors.
  • Support EAC compliance management, discovery, message trace.
  • Support mailflow inbound/outbound in compliance of HIPAA/CLIA, and all related components.

Confidential

Responsibilities:

  • Support Symantec Enterprise Vault - Archiving/Journaling.
  • Maintain and administer access/permissions.
  • Mail reporting using Discovery Accelerator .
  • Support LYNC 2010 & 2013, UM, BES 5.
  • Windows patching and maintenance, WSUS, iLO, tape backups.
  • Support vitualized Exchange servers.
  • VMWare(vSphere) - resource allocation, console.
  • Support ActiveSync devices.
  • Apple IOS, Box, BoxTone, PDF Expert.
  • Support Lab Information Systems, incl. integration with Lab instrumentation.
  • LIMS(Laboratory Instrument Management System).
  • Provide escalation point for Helpdesk and Tier II Desktop Support as needed:
  • PGP Encryption, Symantec Ghost, SCCM, Track-It.
  • Solarwinds Network/Applications/Systems monitoring.
  • Document and maintain procedures.
  • Participate in a 24/7 on-call rotation providing after hours Enterprise support remotely/RDP.

Confidential

Systems Administrator

Responsibilities:

  • Deployment, configuration and support of company desktop and laptop computers.
  • Support/web administration and service facilitation of Ricoh copiers and printers.
  • Client imaging and support of accounts via AD
  • Support of Lotus Notes clients 7 and 8.5/JR level using Domino Administration
  • Application support including SAP, CATIA, Teamcenter, VisMockup, AutoCAD
  • First level support of all network connectivity issues. Wireless/TCP-IP/Port activation, RSA, VPN
  • First level support of telephone issues including Configuration of IP\wireless NEC Neax/NEC CAS.
  • Inventory tracking & Lifecycle management from cradle to disposition.
  • Facilitating warranty repairs of IBM/Dell laptop and desktop PC’s

Confidential

Support Analyst

Responsibilities:

  • Lead Hardware Technician new techs on all aspects of laptop/desktop/printer repairs. For laptops - MB’s/LCD’s/Inverters/Flex cables etc. and for printers - Maintenance kits/ITU’s/Fusers/Pick Arms/LVPS/HVPS etc.
  • Initiating and resolution of all online warranty claims.
  • Developing, measuring, and improving support processes to reduce problem resolution times and cost of operation
  • Providing monthly inventory, SLA, cost, and performance reports to senior management
  • Implementation of preventive maintenance programs to reduce user downtime and cost.
  • Maintaining and managing 500 KUSD parts inventory database .

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