SUMMARY:

• Results - driven IT Technical Management Professional with a broad-based experience in Enterprise & Solution experience managing large Teams for Program/Projects in extreme high level business requirements in dealing with large engineering groups and dealing with complex software and hardware issues within the highest IT environments. Special emphasis on security reviews and firewall services in the protection of high prioritized data in all phases of capacity management.Data Center Migrations Change/Release Management
• Service Delivery ManagementCustomer Relationship Management
• Program/Project Management Infrastructure & Hardware Planning
• Enterprise & Solution Architect IT Network, Operations, & Service Desk Mgt
• Budget/Scope/Schedule Management Capacity Management in all design phases Management
• Concentrated on reducing overhead costs consisting of all personnel and non-personnel costs directly allocated to a product or service, such as the costs of Program/Projects and Engineering staff as well as operating expenditures covering such items as information technology (IT), and or corporate policies.
• Created Security processes that zeroed in on Security Technical Specification s while analyzing which specifications were performed and at what frequency and examined how they could be better performed potentially through streamlining, standardization, Outsourcing, off-shoring and/or automation processes.
• Identified and helped Build performance reporting which generally involved project investments in both technology applications and infrastructure upgrades, which helped design and promote a higher consistent architecture platform for the end-to-end business needs.
• Performed Major Data Center Migrations, EOL Life Roll-outs, Multiple Window roll-outs and Firewall upgrades while setting up testing environments to successful test client applications with their associated Development teams to stream line Management approval and the build of release processes.
• Extreme exposure to various Security regulations involving the protection of Meaningful Life Data, HIPPA, PCI, and SOX data and or requirements in dealing with critical Programs/Projects within all lines of business. Well versed in Program/Project analysis with identifying various Security requirements while creating Risk reporting metrics to help minimize failure and/or scope changes, including writing RFP s, SOW s, SLA s and Vendor quotes with high regard to business presentation and skills.
• Very process driven in accomplishing financial requirements with the ability to think outside of the box in dealing with extremely complex financial lines of business with the idea that no program or project cannot be delivered within a time frame or within budget without proper planning.

TECHNICAL SKILLS:

SOFTWARE: Project Management/ITIL/Service Desk (RUP, WATERFALL, AGILE, WSUS, SOA, ERP Platforms), SCCM (Microsoft System Center Configuration Manager) MS Project, Virtual & Terminal Servers, Project, PowerPoint, Ecommerce, OS/390, MVS/ESA, JES2, JES3, TSO/ISPF, JCL-UTILITIES, INFO MANGEMENT, HCD Monitor, OSA/SF, Configurations & Operations, MAE Configurations (Multiple Access Environment), ATG, OSPF, IGRP, RIP, REMEDY, MAGIC, CICS, OPCA, VTAM, OMEGAMON, OPENVIEW, NETVIEW, DB2, NPDA, SNA, TMS, NJE, RJE, TCP/IP, HTTP, VoIP (Cisco/Shortel), VPN, SSL, SSH, WAN, LAN, LTE, JES2/3, OPCA, DNS, BGP, MPBGP, MPLS, VPLS, Frame Relay, RS-6000, VISIO, Load Balancing, Netscape, Microsoft applications, Oracle, Software (SDLC), Clarity, SharePoint, Internet, Rumba Gateways, Windows 7, Exchange, Linux, UNIX, LARSE Split-T Software

HARDWARE: ENDURA (WS5050, SM5000, SEB5100, NVR5100, DVR5300, VCD5000, KBD5000, NET5301R, NET5301T, NET5308T, CM9700MDD, Spectra Cameras), HP Blade System P-Class Enclosures, VMWare, ACD, BL20B Server Blades, Cisco Interconnecting Switches, Sun (ULTRA10, E250, E450, E3500, E4500), Compaq/HP (DL380, ML370, 5500, 6400), Confidential RY5, R45, 9121, 3090, 4381, AS400, Routers CISCO (all Types), WAN & LAN, Larse Split-T, Leased Lines (9k - 64k), Satellite Links, Fiber Optic, SONET (OC12), T1's, DS3's, Token Rings, Confidential /NCP 17A, Ethernet, 3174 (Configurations), Telnex Switch, TBAR, Servers, HUBS, Various MUXS, Bridges.

PROFESSIONAL EXPERIENCE:

Confidential, Garrison, NY

SERVICE DELIVERY MANAGER

Responsibilities:

• Worked on various projects that applied immediate detail to FirstData Peak Season Credit card services.
• Aided in adding value to BOA ( Confidential ) lines of business in helping enabling the business to achieve higher revenue, lower costs or improve customer satisfaction. Adding value also is about minimizing waste in the service delivery process.
• Extremely effective in allowing BOA to reduce cycle time by using knowledge of the process flow and the information systems that supports the basic project process.
• Provided a service - oriented architecture approach for BOA diversified lines of business, in deploying modules and processes to help increase the success of its IT Projects while running 10-30 human resources in a matrix environment.
• Responsible for bringing all new Confidential infrastructural and applications environments up to enterprise standards, and moving projects through the development SDLC approval process, through various internal departments in the Confidential enterprise while running various size project teams of 10-20 people.
• Applied appropriate Confidential methodology, tools and templates for completing assigned application upgrades in a timely manner utilizing capacity planning techniques and tools.
• Handled multiple application SDLC projects and development relationships within the Confidential Corporation to help facilitate projects thru the Confidential process.
• Understands and consistently manages business expectations within scope of each application Confidential project assigned.
• Performed sound business reengineering and/or business analysis in Confidential projects that were identified for a system and the implementation of an application package is considered a logical and cost-effective solution.
• Determined when an existing Confidential application package has become obsolete or unusable, and must be replaced; or, a gap in automated support of the business has become a critical problem and needs to be plugged quickly.
• Replacing EOL HP Firewalls from Cisco/ Confidential to Checkpoint using HP Servers and running large HP site moves with Project teams as great as 30-50 engineers.
• Review of Engineering Work Orders as related to conversions of Cisco and Confidential Firewall devices to HP hardware and Checkpoint software. This project included conversions to hardware and virtual platforms (Checkpoint VSX platform).
• Maintained project workflow and helped create new documentation in new HP PM s.
• Daily Management of HP Firewall, Firewall Admin, and Network Engineers.
• Responsible for the placement of all Confidential Computer Hardware being placed on raised floor for Kaiser Permanente in Confidential, MD.
• Works extensively with Facilities, Network, and IT system based teams to coordinate multiple types of IT installations with Confidential in a Data Center raised floor environment.
• Acting liaison between Confidential with the intent to help in improving existing processes in order that both groups work in improved conjuncture with one another and thru the change management and Release management processes.
• Project managed multiple server platforms across Linux, Unix, and Windows Operating Systems for Confidential in working with facilities on rack space and power issues in new locations within the Kaiser Data Center.
• Managed multiple Confidential Projects and over saw project schedule and change control process utilizing Remedy and Clarity systems.
• Works extensively with implementing customer VoIP changes in all of HP/Merrill Lynch sites, which included various router changes, including onsite troubleshooting and up grating of Cisco Routers, PDS installs, phone builds and rollouts and PBX de-installs utilizing Agile Project Management mythology.
• Traveled to various HP customer sites and applied Cisco Software/Hardware updates ensuring limited down time while providing layer 1 thru 3 supports for installations and troubleshooting utilizing IP addressing schemes and DNS IP resolution issues with sites as large as 300 Merrill Lynch employees.
• Performed a wide variety of client projects, such as budget reports, forecasting reports and client invoicing.
• Worked on Bill of Materials for new and existing clients to convert to terminal/virtual servers and helped clients resolve outstanding problems after cut-overs and site moves for IRMC.
• Primary work included setting up Call Centers in India for IRMC.
• Worked on Telecommunications billing system designed to support the telecommunications billing processes for IRMC.
• Created and maintained IT project database and tracked all IT projects using ACCESS Ticket System and worked with various vendors to inquire and receive quotes for various IT related services and assisted in tracking and maintaining daily reports for 340+ ITT employees/contractors in Iraq during war time.
• Assisted in re-writing ITT policy in the way employees need to be accounted for when moving within and/or outside Iraq and assisted with Weekly Site Summary Reports.
• Responsible for supporting 13,000 US Army soldiers located in Al Taji, Iraq for ITT.
• Managed complete migration of the takeover of the Crum and Forster Environment from Anderson/Ge to AIG and managed a large staff of 28 dedicated engineers, in addition to a first level helpdesk to assist in a large call volume consisting of over 1300 users
• Coordinated site moves and made necessary adjustments to the hardware environment for increased site capacity and coordinated the hiring/firing of the complete staff during migration of both permanent and temporary job placements with AIG.
• Assisted AIG Account executives in all Service delivery elements to client with a specific focus on service quality, customer satisfaction and productivity.
• Worked extensively with AIG hosting, security and network product management teams.

Confidential, POUGHKEEPSIE, NY

NETWORK ENGINEER

Responsibilities:

• Responsible Team Member for Network Support and assisting in consolidating TEN Data Centers to TWO.

Confidential, WHIPPANY, N.J

NETWORK & SERVICE DESK MANAGER

Responsibilities:

• Responsible for network support in a 24x7 shop with a staff of 14 dedicated network technicians.

Confidential, BROOKLYN, N.Y

SERVICE DESK MANAGER

Responsibilities:

• Managed a staff of 10 dedicated the second shift activities of the San Francisco and London Stock Exchange and Financial Institutions of the United States.

Confidential, JERSEY CITY, N.J

ONLINE SUPERVISOR

Responsibilities:

• Perform all phases of operations in a MVS/JES2, CICS, VTAM, NETVIEW, and LAN environment.

Confidential, WHITE PLAINS, NY

SENIOR SERVICE DESK TECHNICIAN

Responsibilities:

• Performed all phases of Network Help Desk support for users relating to on - line network problems.

Confidential, TARRYTOWN, NY

SENIOR COMPUTER OPERATOR

Responsibilities:

• Responsible for all aspects of computer operations of an Confidential 9121 system utilizing OS/MVS/JES2. Additional responsibilities included maintaining the help desk for a communications network.