OBJECTIVE:

• To enable my clients to attain sustainable business results

SUMMARY:

• Data Governance Analyst with an extensive portfolio of successes in achieving Business Technology transformation, utilizing Business Process Architecture, ITSM; Business Analysis; Data Analyst, Data Science; Project Management, Cloud Infrastructure, Applications, Enterprise GIS (Geographical Information System).

TECHNICAL SKILLS:

Methodologies: SDLC; Agile; Scrum Pods; CobIT, ITIL; TOGAF, Six Sigma, eTOM; PMI, CMMI; SOA; AWS; IFW;

Data Science: IBM Watson; IBM Bluemix, RESTful API Modeling Language; JSON; OAuth; Cloud Foundry;

Data Governance: SPSS; StatPro Revolution - Cloud SaaS portfolio analytics platform; MS SQL Server, Oracle DBA 12C (EDW); Oracle ERP e-Business suite; ETL- FME; MDM;

IIoT: IBM BlueMix;( certified essentials); IBM Maximo Asset management (certified); RedHat UNIX; Eclipse; Cloud Foundry; GitHub; Atom 10; Node.js; PHP; (beginning level) R;( beginning level) Python (beginning level); SQL (beginning level)

Asset Management: Oracle ERP Asset Mgt.; IBM Tivoli IT Asset Management; IBM Maximo; CA IT Asset Management;

Engineering: Autodesk Revit; AutoCAD; Bentley Micro station; Bentley eB; BIM/BLM;

Business Analyst, PMO tools: IBM- Doors, HP Agile Mgt.; ARIS (A&D); IBM-Rational - Clear Quest; CA Agile Mgt. (formerly Rally); Oracle Enterprise Primavera Project Portfolio (EPPM); CA PPM (Project & Portfolio Mgt. (Formally Clarity)

Application Software: COTS; SaaS; CSDC; CA Clever Path Portal; Clever Path Forest & Trees; PRC; ArcView; Cristal Reports, SAP Solution Manager; SAP SCM; SAP WM (user level); SAP - MM (user level); Fleet Manager; Power Case Management; VMware; Citrix; Java; XML; ColdFusion; iBase Crime Analyst; Java Script; UML; IBM WebSphere, IBM MQSeriesProductivity tools: MS Office 365; Adobe Acrobat DC; MS One Note: Mobile Applications; MS Visio 2010;

WORK EXPERIENCE:

Confidential

Solution Architect/ Analyst - Consultant

Responsibilities:

• Capacity Management Analyst & Project Manager in a Hybrid Cloud solution.
• Design Enterprise Business, service, and component capacity management.
• Lead the business case, requirements, processes, technology, data governance integration, risk
• Member of Data Governance platform project for milestones: AI, and Predictive Analytics, leveraging:
• Statistical Analysis and Data Mining services including Data quality, security, Data governance, Data cleansing; Data profiling; Data modeling, BPM Data collection, Data visualization, IBM SPSS decision trees.
• Converted business problems into analytical solutions; Refined, analyzed and structure relevant data; Built models as needed (descriptive, predictive and prescriptive)
• Integrated data and services from multiple providers, participated in software research and technology roadmaps.
• Extracted value from unstructured data by converting, normalizing, and enriching it.

Confidential, San Francisco, CA

ITIL/ITSM Project Delivery Manager

Responsibilities:

• ITSM Project Delivery Manager: Enterprise IT Service Management (ITSM); ITSM v.3.0 Budget $10.0 Mil; Strategy, design, implementation, operations & continuous-improvement projects; (Portfolio; financial; Demand; Business relationship ; design coordination; Service catalog; SLM; Availability; Capacity; Information Security; Supplier Mgt; Transition Planning and Support;; Change; Service Asset and Configuration Mgt; Release and Deployment; Service Validation and Testing; Change evaluation; Knowledge Mgt.; Event, Incident; Request; Problem, Asset Management. Tools: VMware Service Manager.
• Monitored Project metrics; KPI, Dashboards: Metrics for Operational; Tactical; Strategic, Cont. Improvement Service Management Processes; Process Mapping; Value Driven Project; Project KPI. CoBIT
• Created and managed project schedule, and provided leadership for budget, communication, solution design,, integration and project budget, PMI-ACP
• Introduced new set of delivery service quality based upon: designing for service, not just software; minimizing latency and maximizing feedback; design for failure and operating to learn; using operations as input to design services; seeking empathy.
• Continuous Service improvement process (CSI):
• Lead design of CSI business vision, mission, goals and objectives
• Assessed the technology current situation and provided baseline assessment
• Designed and proposed CSI measurable targets
• Designed CSI service and process improvement and defined measurements and metrics
• Maintained CSI register containing initiatives, and possibilities for improvement
• Designed, published and monitored SLM (service level management) process including SLRs (service level requirements); OLAs (operational level agreements; Underpinning contracts (UCs); SLAs (service level agreements); as part of CSI
• Reviewed CSI service s and identified where improvements are required feeding them into CSI
• Lead CSI Knowledge management (KM) process enabling wisdom (Data-to-Information-to-knowledge-to-wisdom, DIKW)
• Applied Deming quality principle PDCA(plan - do - check - act) for CSI process
• Published trend analysis, CSI RACI Matrix, Improvement plan cycle flow, activity flow and process integration points,
• Planed CSI improvement cycle, by reviewing current agreements, develop future criteria, perform cost/benefit analysis on future criteria, determine potential improvement, develop feasible plan)
• Validated previous decisions (improvements) by monitoring and measuring CSI improvement cycles
• Justified CSI factual evidence or proof, that a course of action is required
• Published, delivered workshops and implemented CSI improvement process containing: strategy and improvement identification (vision, business needs); defined what to measure, gather data, defined CSF (critical success factors) and KPIs (Key performance indicators); analyzed data, presented the information to the stakeholders, implemented improvements.
• Contributed to IT governance improvements, and increase effectiveness and efficiency of operations leveraging Kaizen, Kanban and Six sigma for IT methodologies
• As part of CSI process leveraged frameworks, models, standards and quality systems such as: CobIT (control Objectives for Information and related Technology) ISO 9000 Quality management system; Risk management framework; ISO 20,000 and PRINCE 2 (program and project management), SFIA (skills framework for the information Age, CMMI (capability Maturity Model Integration and ISO 27001 Information security management system.
• Provided outputs for CSI ITIL domains: e.g Service strategy: feedback on strategies and policies, input to business cases and the service portfolio, results of customer and user satisfaction survey, provided data required for metrics, KPIs and CSFs, service reports, requests for change (RFCs) for implementation improvements; Service design: Service reports, customer results and user satisfaction surveys; input to design requirements; provided data required for metrics, KPIs and CSDs; provided feedback on service design packages and RFCs for implementing improvements. Service Transition: Service reports, customer results and user satisfaction surveys; input to design requirements; provided data required for metrics, KPIs and CSDs; provided feedback on service design packages and RFCs for implementing improvements. Service Operation: Provided service reports and dashboards, RFCs for implementing improvements; Data required for metrics, KPIs and CSFs;
• Program: Advisor for Digital Transformation: Budget $ 13 Mil; CA PPM; Co-Lead Royal Commission Jubail digital transformation road map, cloud options, IoT Bluemix (Internet of Things); Big data, SOA -leveraged actionable best practices; value accelerators, performance metrics; peer-to-leader interactions. Increased value by Innovation on floor, Data insights; Process excellence, DevOps services building and Enhanced stakeholders’ experience, renew business platforms. Facelift existing Operating Model by redesigning existing roles to be more focused and to enable sales & to increase revenue. Leveraged Togaf and eToM frameworks in order to create the architecture vision, developed baseline, business modeling; develop target BA, performed gap analysis, defined roadmap components, created architecture definition. Defined IS Architecture; Data Architecture; Application and Technology Architecture; Migration plan; Architecture Changed management; Implementation Governance plan; and Architecture Requirements Management; .Business Transformation Readiness Assessment; Capability plan; Enterprise risk management (risk assessment, identification, classification; monitoring and governance; risk factors and response matrix; market risk measurement; operational risk; credit risk (Basel ll); set metrics for defined strategic objectives
• Risk Management: Identified risks (assessments); used risk modeling and simulation (Monte Carlo simulation); cost risk; schedule risk; business forecast risk; qualitative and quantitative risk analysis;
• Used PoC (proof of concept/Architecture); eTOM (enhanced Telecom Operation Map) - Telecom Business Process Framework
• DevOps Tools, Methods, (SDLC), HTML; Java script; Amazon Glacier; AWS S3; Azure Fundamentals;
• Managed ITAM (CA IT Asset Management); CA Capacity Management;
• Hands on responsible for Asset management: Oracle ERP; Confidential -IT Asset Management; IBM Maximo
• Projects associated with Accenture, Confidential, Capgemini, IBM consultancy; Tech Mahindra; Wipro in defining SWOT; CMMI capacity; SoW, Project roadmaps; Project milestones; Agile/Scrum deliverables;
• Hands on: Program and Project Manager role:
• Provided requirements Management support to PMO projects
• Developed requirements trace-ability matrix; system requirements specification;
• Worked with Scrum Master, and Solution Architect to identify and resolve area requiring upfront design; Delivered Scrum users stories;
• Evaluated, defined, analyzed, and documented user requirements, procedures and problems
• Facilitated requirements backlog categorization and prioritization
• Lead joint design efforts to offer a new solution/value proposition and improve existing business
• Owned BPM metrics and provided guidance to all of IT in the leveraging BPM services.
• Supported and contributes to UAT - Unit Acceptance Testing (Unit; Integration; System; Acceptance)
• Used SAP test methodology (roadmap; preparation, blueprint; realization; final prep. Go-live)
• Delivered projects using RUP (Rational Unified Process) methodology
• ServiceNow: Proof of Concept: Budget 0.3 Mil; Decomposed high-level requirements with business requirements and conduct comparative gap analysis against current state solution; Lead requirements sessions; recommended modifications and optimization of solution workflows. Implemented: Order Management; Facility management.
• Leveraged Data Governance unified process in order to improve client’s data best practices
• Created and managed project schedule, and provided leadership for budget, communication, solution design,, integration and project budget
• Established data categories, appointed data stewards, identified critical data elements; built data standards, created data quality dash boards; re-mediated data issues, governed data models
• Implemented Security & Privacy standards Governed the life cycle of information; set- up Data sharing agreements, conducted data audits
• Defined business needs and approach
• Analyzed information enterprise; Analyzed data quality; analyzed data using SQL
• Assessed business impact; Identified root cause; Developed improvement plan
• Prevent future data errors, implement controls, communicate actions and results

Confidential, Atlanta, GA

Service Management Principal Consultant

Responsibilities:

• Developed project plans, scope and objectives, specifying statement of work, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources. Coordinated recruitment and assignment of personnel.
• Designed business processes to ensure that applications met all project requirements. (CoBIT)
• Created quality-assurance test and validation plans and directed quality assurance testing.
• Prepared weekly status reports for management and clients.
• Success in implementation of processes and enterprise management tools were noted by technology communities in CA and overseas. This led to invitations to present at six global conferences on the subjects of information life cycle management, asset management and enterprise management.