Cloud Engineer Resume Hollywood, FL - Hire IT People

SUMMARY:

Eager and knowledgeable career systems engineer with advanced systems troubleshooting and analytical skills and a strong services background to provide professional and timely support. Calm under pressure. Creative and constructive on a team especially when finding ways to improve processes for efficiency.
Windows Server IT - Active Directory (AD) Forests, DNS, IIS, SQL Network and Terminal Services
Citrix Subject Matter Expert in XenApp, XenDesktop VDI, UPM, StoreFront, Netscaler and Receivers
Operating Systems like Windows, Mac OSX, Linux, UNIX, iOS, Android Win8/RT and Chromebook
Software and Network Troubleshooting and Debugging Analysis
Proficient with Backup and Monitoring tools including Science Logic Dashboards
Consulted Enterprise customers on Production environments during high stress situations
Case Management (CRM) applications, MS Office, Salesforce, Siebel, Perforce, Autotask, and JIRA
Created, developed and presented advanced for colleagues and customers
Authored effective technical documentation and established presence on Social Media platforms, like Blogging, Support Forums and LinkedIN
Collaborated with Product Managers with trending data, statistical interpretation and market analysis
Ability to communicate and inspire company vision with loyalty and integrity

PROFESSIONAL EXPERIENCE:

Confidential, Hollywood, FL

Cloud Engineer

Responsibilities:

Lead engineer providing Windows and Citrix Managed Services including patch and app management
Designed and Implemented professional services in XenApp Best Practices migration
Create technical documentation in seeding internal KB and Designed customer support model
Trusted with afterhours support for customers with strict SLAs
Responsible for multi-tenant backups working with reporting, monitoring and capacity planning

Confidential, Ft. Lauderdale, FL

Lead Escalation Engineer

Responsibilities:

Established a new and persisting way to find duplicates cases after founding a specialized group
Achieved the all-time highest technical case count and perfect PKI scores in one Quarter
Centralized new support processes and procedures with new Mobility products effectively
Composed technical presentations in front of 500+ conference attendees
Demonstrated as a Subject Matter Expert in systems platforms like Mac, Linux, UNIX, iOS and Android

Confidential

Technical Account Manager

Responsibilities:

Introduced service standards that secured the company’s first full-time, off-site Technical Account Manager support contract to fulfill an important and valuable need
Mobilized world-class support that influenced the largest software product deal of the time
Designed services adding value to support contracts like with Technical Tools

Confidential

Frontline Support Engineer

Responsibilities:

Expedited changes to Support Agreements that had drastic effects on volumes of calls
Influenced overtime payment plans for team