SUMMARY:

• An experienced technical professional in the areas of telecom engineering, provisioning, commissioning, testing, and maintenance of DS1, DS3, OC3, OC12, and OC48 carriers on SONET and DWDM based networks. Utilizing various vendors’ equipment, such as Nortel Optera 3500 and 5200, Cisco ONS 15454, 15540, 15530, and other CISCO switches, routers, WAPS, and systems. Over twelve years of DOD and civilian telecom and information technology experience with network operating systems in NT, 2000 and 2003 for NT based defense networks.
• Experience with various well known DOD federal agencies and civilian telecom giants in various project management, systems engineering and integration, and operations and maintenance areas of SONET and DWDM based networks and vendor products with proficiency.
• Gained 3 ½ year’s experience as an US Air Force network administrator with specific knowledge of DOD and AF policies regarding network security and administration, monitored by DISA to remain in compliance with DOD IT and telecom systems and networks.
• Relevant experience in the test and turn up of SONET and DWDM equipment; designed the customer’s SONET Cisco 15454 ONS MSTP (DWDM) network under Confidential &T UVN Systems Engineering group.
• Provided install vendor with the design and SOW (Scope of work) Ordered vendor equipment as needed per my design worked with vendors such as Nortel, CISCO, and various others.
• In this area of responsibility ordered vendor equipment, project management, and design reviews with the customer, install vendor, and vendor Support Engineer. Once the SONET/DWDM equipment has been installed to customer specifications and configured with network management applications and network up and in place.
• Provided solid troubleshooting, testing, and maintenance of voice and data - DS1s, channel banks, and DS3s.
• Provided testing and turn-up on Nortel Broadband OC48 and OC192 networks. Provisioning, commissioning, testing, and general maintenance on generators, network elements, and various other vendor multiplexers.
• Used fiber microscope, digital multimeter, optical power meter, VF transmission tester, and variable optical attenuator test equipment. Initial strapping and power-up procedure, interconnected panel wiring, download procedures, local alarm test and verification, remote alarm test and verification, and relay function checks for fault alarm equipment.
• Isolated trouble faults on WDM, ADM nodes, and fiber optic circuits and DS3 mapper circuits; troubleshoot remotely on OPCs on the SONET-based network and protection switching.
• Provided operations, maintenance, and support of midrange, VAX/VMS, and AS400 systems such as password resets and other support.
• Experience with RFP (request for Proprosal) with many different vendors

TECHNICAL SKILLS:

Network Management Tools: CTC, CTM, Nortel Preside, HP OpenView, and NETCOOL

Ticketing Tracking Systems: Remedy and Clarify

Technologies: SONET, DWDM, CWDM, ATM, FRAMERELAY, SAN, SDH

Information Technology Platforms: UNIX, VAX/VMS, SAP/DIAMOND, ACTIVE DIRECTORY, Enterprise Administrator, and CLARIFY/CLEAR SUPPORT

Network Technologies: HSRP, BGP, IP-EIGRP, EIGRP, OSPF, MPLS, NAT, DHCP, ISDN, ETHERNET, SNMP, SMTP, RIP, MPLS, VLAN

Operating Systems: CISCO IOS, CAT OS, MS Windows 2000/2003/2008

Other Software: CISCO WORKS, Clear Case, telnet, ssh, ftp, bash

Other Experience: ITIL, Change Management Processes, SQL Server, IIS Server

Muxes: Cisco 15454 MSPP & MSTP PLATFORMS, Alcatel 1603/1612,1631DCS, Nortel 3500/5300 ADM/DWDM systems, Nortel DX, LH, Legacy systems, Huawei, Infinera DTN, Ciena CoreDirector, Sycamore

European Standards: ANSI, CEPT

PROFESSIONAL EXPERIENCE:

Confidential, Dunwoody, GA

Tier I IP NOC Engineer

Responsibilities:

• Work with vendors to support IP services such as remote connectivity circuits and Ethernet based IP services, including interactive troubleshooting and analysis with CLEC’s and other providers.
• Troubleshoot and resolve customer DNS issues, as well as modify customer DNS records upon request.
• Schedule maintenance events and notify customers of Internap/provider maintenance activities.
• Work with providers to investigate IP routing issues such as degraded performance (packet loss/latency) or other routing concerns. Assist the development and implementation of material and courses for new employees, as well as contribute to the continued refinement of Internap NOC policies, procedures, and processes. Provide world-class service to Internap customers both via telephone and email including proactive follow up on ongoing issues. Utilize the Internap trouble ticketing system Remedy to track ongoing reports and service requests through to completion. Perform many types of circuit troubleshooting and testing such as IPerf testing and experience with circuit troubleshooting DS1/DS3, Ethernet and OC3/OC192 circuits and SDH/Sonet.

Confidential, Marysville, MI

LAN Analyst

Responsibilities:

• Serves as the technical specialist on all tactical and commercial automation systems utilized throughout the organization.
• Provides solutions via a helpdesk service and Remedy ticketing system for tracking purposes and the process to customer requests for service and resolution of less complex hardware and software problems, referring the more complex problems to the senior tactical automation specialist Confidential higher headquarters.
• Systems used include automated work stations and servers utilizing various operating systems.
• Receives requests for resolution of hardware or software problems that may require in-depth research. Analyzes customer problems and researches database for possible solutions and/or refers to the appropriate SME or section capable of resolving the problem.
• Utilizing such tools as Sophos Antivirus monitoring tool, Foot Prints BMC 2000 ticketing, Citrix admin (Versions 5 and 6.5), and Active directory, Citrix Xenapp, and Exchange along with many other legacy applications supported.
• Provided Password reset, account creations on Exchange, Active Directory, Outlook 2010, and hardware support, AS400 support.
• Provided technology support: installed, maintained, upgraded, and troubleshoot servers, networks, firewalls, VPNs, and provided solutions to hardware/software problems.
• Assisted in the design, planning, and implementation of LANs/WANs using the latest technology.

Confidential, Port Huron, MI

System Engineer/Technical Project Manager

Responsibilities:

• Coordinated with the Design Team Lead, facilitate selection of the appropriate technology Solutions to meet the business requirements
• Employed suitable tools, techniques, and methodologies in accordance with the organization's processes
• Acted as the primary interface between technical resources and Change Manager.
• Responsible for building credibility and trust with the line of business by understanding the business and the technology needs issues.
• Responsible for making sure that the project proceeds as planned, provide status and escalate Issues as they arise.
• Facilitate across the project team to achieve desired results.
• Managed the development and implementation process of company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products and services.
• Employed standard project management discipline and processes in producing deliverables and delivering the right technology solution to the business partner on time and within budget (i.e. management of integration, scope, time, cost, quality, personnel, communications, risk, and procurement.)
• Planned and directed schedules and budgets and monitored the project from initiation through Delivery and experience with RFP.
• Organized the interdepartmental activities ensuring completion of the project/product on Schedule and within budget.
• Worked on problems of diverse scope where analysis of data requires evaluation of Identifiable factors. by Supreme Savings">Exercised judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Knowledgeable in the following: Network, Applications, Telecommunications, Security, SONET, Internet, Wireless, DWDM, Various Transport and Infrastructure hardware, fiber, dark fiber.

Confidential, Little Rock, Arkansas

Network Engineer

Responsibilities:

• Supported wireless carriers as they roll out 4G/LTE Networks
• Provided cell site back haul.
• Wireless carriers purchase circuits from ILEC
• Managed sites, provide SLA statistics
• Turn-up, test, trouble-shooting of circuits
• Configure SLA to device
• Cell site network design
• RFP knowledge and experience

Skill Used: VLAN, Layer-2 Ethernet experience, LAN/WAN, Data Network or Transport Network, experience preferred, Vendor devices-Cisco, Cyan & Accedian (Layer-2 devices )

Confidential, Colorado Springs, CO

Project Manager/Systems Engineer

Responsibilities:

• Managed and coordinated projects leading to the development of companywide telecommunications system.
• Responsibilities include the development of project proposals, planning, decision-making and project fiscal management.
• Organizes the preparation of Requests for Proposals; evaluates and recommends the selection of venders to secure necessary equipment.
• Supervision is exercised over professional, technical and administrative personnel.
• Duties included equipment procurement, directing and coordinating the installation of a corporate wide telecommunications system and facilitating interagency operational meetings and discussions. The incumbent exercises considerable independence and initiative.

Confidential, Sacramento, CA

Senior Helpdesk Analyst (GS-7)

Responsibilities:

• Serves as the technical specialist on all tactical and commercial automation systems utilized throughout the organization.
• Provides solutions via a helpdesk service and Remedy ticketing system for tracking purposes and the process to customer requests for service and resolution of less complex hardware and software problems, referring the more complex problems to the senior tactical automation specialist Confidential higher headquarters.
• Systems used include automated work stations and servers utilizing various operating systems.
• Receives requests for resolution of hardware or software problems that may require in-depth research. Analyzes customer problems and researches database for possible solutions and/or refers to the appropriate SME or section capable of resolving the problem.
• Provides technical assistance to users so operations requiring tactical local area network (LAN)/wide area network (WAN) and Army Battlefield Command Systems (ABCS) have little or no major disruptions.
• Proactively interacts with users to ensure proper operation of computer systems, hardware, and software.
• Demonstrates processes and provides orientation for new users. Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities. Installs and configures workstations and/or network operating systems, and applications software on a wide range of configurable information systems devices.
• Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating systems environments using a wide variety of hardware platforms. Configures workstation security parameters, peripheral devices such as printers, scanners, cameras, projectors, personal data assistants, biometric devices, etc. provides familiarization for users of new equipment and software as required.
• Provides detailed instructions and/or to customers on accessing data, processing, space utilization efficiencies, and program recovery techniques. Consults and informs customers regarding potential system or program upgrade deployments, and desired enhancements. Other duties as assigned within area of expertise.
• Also, responsible for providing basic server administration, operations, and maintenance of various types of servers and other network platforms

Confidential, Atlanta, GA

Tier 2 Network Engineer (Transport Confidential )

Responsibilities:

• Serve as Confidential expert on over several different platforms such as Cisco 15454 MSPP & MSTP PLATFORMS, Alcatel 1603/1612,1631DCS, Nortel 3500/5300 ADM/DWDM systems, Huawei, Infinera, Ciena CoreDirector, Nortel DX, LH, Legacy systems and Sycamore vendor equipment just to name a few and monitor and maintenance of 7 different networks.
• Services supported: EVPN, MPLS, SONET, ATM, and VoIP in a 24/7 managed environment.
• Proactively monitored and managed networks for dedicated domestic or international clients abroad by using SMARTS application of SNMP with conjunction of Remedy trouble ticketing system.
• Actively worked with LEC/PTT/Access Providers and Confidential &T transport teams to perform head-to-head testing Confidential the demarc and/or inside wiring testing to isolate any circuit issues.
• Team player, tackling other associates’ work assignments, if in need of help.
• Other roles and responsibilities in NOC included CPE hardware dispatches, of new personnel in Tier II, extensive interaction with Tier III, handled customer escalations, engaged other service providers, provided detailed documentation of all work completed in Remedy ticketing system, personal follow up notifications to clients, and always provided the highest level of customer satisfaction possible.
• Experience with SDH, STM, and STM1 signaling with various European sites, which Level3 maintains.
• Extensive experience with dark fiber, fiber, and RFP

Confidential, Phoenix, AZ

Tier 2 Support/Systems Engineer (Network Support Services)

Responsibilities:

• Services supported in group were EVPN, MPLS, SONET, ATM, and VoIP in 24/7 managed environment.
• Proactively monitored and managed networks for dedicated domestic or international clients abroad by using SMARTS application of SNMP with conjunction of Remedy trouble ticketing system.
• Actively worked with LEC/PTT/Access Providers and Confidential &T transport teams to perform head-to-head testing Confidential the demarcation and/or inside wiring testing to isolate any circuit issues.
• Team player when it came to tackling other associate's work assignments if individual was in need of help.
• Other roles and responsibilities in NOC included CPE hardware dispatches, trained new personnel in Tier II, extensive interaction with Tier III, handled customer escalations, engaged other service providers, provided detailed documentation of all work completed in Remedy ticketing system, personal follow up notifications to clients, and always provided the highest level of customer satisfaction possible.

Confidential, CA

DOIM/DOL NOC Operator/Analyst (AAT Assignment)

Responsibilities:

• Installed, operated, and performed unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices.
• Performed input/output data control and bulk data storage operations.
• Transferred data between information processing equipment and systems.
• Troubleshot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software.
• Restored equipment to operation by replacement of line replaceable unit (LRU).
• Performed system administration functions for the tactical Defense Message Systems.
• Installed, operated, performed strapping, re-strapping, PMCS and unit level maintenance on COMSEC devices.
• Assisted in the design, preparation, editing, and testing of computer programs.
• Drafted associated technical documentation for program and maintenance purposes.
• Modifies existing application packages using application and operating system software and appropriate computer language commands and files.

Confidential, Sacramento, CA

IT Systems/Desktop Support

Responsibilities:

• Serves as the technical specialist on all tactical and commercial automation systems utilized throughout the organization.
• Provides solutions via a helpdesk service and Remedy ticketing system for tracking purposes and the process to customer requests for service and resolution of less complex hardware and software problems, referring the more complex problems to the senior tactical automation specialist Confidential higher headquarters.
• Systems used include automated work stations and servers utilizing various operating systems.
• Receives requests for resolution of hardware or software problems that may require in-depth research.
• Analyzes customer problems and researches database for possible solutions and/or refers to the appropriate SME or section capable of resolving the problem.
• Provides technical assistance to users so operations requiring tactical local area network (LAN)/wide area network (WAN) and Army Battlefield Command Systems (ABCS) have little or no major disruptions.
• Proactively interacts with users to ensure proper operation of computer systems, hardware, and software.
• Demonstrates processes and provides orientation for new users.
• Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities. Installs and configures workstations and/or network operating systems, and applications software on a wide range of configurable information systems devices.
• Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating systems environments using a wide variety of hardware platforms.
• Configures workstation security parameters, peripheral devices such as printers, scanners, cameras, projectors, personal data assistants, biometric devices, etc. provides familiarization for users of new equipment and software as required.
• Provides detailed instructions and/or to customers on accessing data, processing, space utilization efficiencies, and program recovery techniques.
• Consults and informs customers regarding potential system or program upgrade deployments, and desired enhancements. Other duties as assigned within area of expertise.

Confidential

Consultant, Network Controller/Operator Level II (NC/O II)

Responsibilities:

• Served as an Enhanced Synchronous Optical Network (ESONET) and Multi Service Provisioning Platform (MSPP) Network Operations Center (NOC) Controller Level 2 in the Department of Defense's (DoD) Confidential (DISA) Continental United States (CONUS) Global NetOps Support Center (GNSC).
• Responsible for providing telephone support to the end-user community on complex hardware, software, and network related problems, questions, and use.
• Mentored and trained the junior controllers.
• Provided the first level problem resolution to users via telephone determining the nature of the problem, potential causes, and priority.
• Established a course of action once the problem is diagnosed to include dispatch of supporting field engineers and/or equipment if required.
• Opened, tracked, and closed trouble-tickets, ensuring proper ownership and escalated when necessary to meet the end-user needs.
• Tracked current dispatches and scheduled network events affecting authorized service interruptions.
• Applied a wide range of skills and knowledge in hardware, software, and network systems to install, configure, and troubleshoot customer equipment (ADTRANS, routers, switches, and various optical muxes).
• Utilized network management tools to do monitoring and surveillance of the network (NETCOOL, CTC, CTM, and Nortel Preside).
• Performed routine systems administration tasks for optical transport servers, clients, and network devices.
• Planned, requested, and coordinated ASI (Authorized Service Interruptions) events.
• Worked closely with customers, NOC’s, GNSC Operations personnel, and Network Engineer and Configuration Management personnel, located in the National Capitol Region (NCR).

Confidential, Alpharetta, GA

Systems Engineer

Responsibilities:

• AS a UVN Systems Engineer, provided design and engineering of complex SONET and DWDM networks for Signature clients.
• SE with experience in network design of MSTP and MSPP platforms with vendor systems (CISCO ONS 15454, 15540, 15530, 15216, and Nortel 3500, 5200 product lines).
• In depth knowledge and experience of MSTP platforms, as well as detailed field engineering experience.
• SE engineering of new rings, including an RDP (Ring Design Package) that has physical/logical overviews, chassis layout, and validation of bill of material with equipment vendors, commissioning and telemetry, tie down, and channel mapping.
• Channel mapping, tested service channels, and applied services on the ring, via Cisco Transport Manager (CTM), Cisco Transport Controller (CTC), and Nortel Network Manager.
• Consulted and provided network bandwidth inventory and growth capacity requirements for Cisco and Nortel networks.
• Knowledge included networking protocols (Fast/Gigabit Ethernet, L2 and L3 Switching, VLANs, ATM Frame Relay, FR-ATM Service Internetworking, SNMP, MPLS, and OSPF).
• Designed IP and network management architecture for client networks and configured routers accordingly.
• In-depth knowledge of MS Windows 98/NT/2000/2003 and MS Office (Excel, Outlook, PowerPoint, Word).
• Other skills and experience: Carrier Tech - DS/T Family, Ethernet, OC Family, Consulting Specialist - Deployment Budgeting, Ed Level - Tech
• Managed field technicians on multiple projects, augments, and network maintenance issues.
• Coordinated the network maintenance efforts of the designated field operations, vendors, and partners.
• Researched new vendor technologies and to improve network and telemetry capabilities.