SUMMARY:

• Telecommunications and network IT professional with extensive experience with multiple hardware and software platforms and mediums. Background blends creative thinking and strategic planning with skills and attitude to make things happen. With both management experience and hands - on skills to design, manage, implement, deploy and maintain complex solutions with a strong understanding of business requirements.
• Management / Leadership
• In-depth Technical Expertise
• Driven by Quality & Performance
• Multiple Systems Design, Installation and Maintenance
• Project Planning and Management
• Troubleshooting & Problem Solving
• Excellent Verbal & Written Communication
• Strong Voice and Data Experience
• Voice over IP

TECHNICAL SKILLS:

Technology and Tools: Cisco Unity Connection 7x, 8.x, and 8.x VMware, installation and maintenance Cisco Unity 4.x, 5.x. Cisco Unity Express 1.x, 2.x, 3.x, 7.x and 8.x installation and maintenance Cisco Unified Border Element CUBE 8.x installation and maintenance Cisco Unified Presence Server CUPS 8.x installation and maintenance Cisco IPCC Express Standard/Enhanced, IPCC Enterprise 3.x, 4.x installation and scripting Cisco Unified Contact Center Express CUCCX 7.x and 8.x installation maintenance & scripting Cisco Unified Enterprise Attendant Console CUEAC 3.x installation and maintenance Cisco Emergency Responder / E911 1.x, 2.x, 7.x and 8.x Installation and maintenance Cisco Router Cisco 28XX, 29XX, 38XX and 39XX Router / H.323 / MGCP gateway IOS setup including QoS, Dial Peers, TCL scripting, SRST, T1/PRI, Q.SIG and SIP signaling Cisco 29xx through 65xx series LAN switch configuration. QoS, HSRP, and VLANs Cisco and HP WiFi Access Point installation Cisco 792X and Spectralink WiFi handset deployment Confidential ACACN, Confidential Certified Associate of Communication Networking Confidential Definity Design and Configuration release 9 through release 11 Certified. Confidential SME on Communication Manager release 3.1 through release 6.x Confidential SME S8300, 8400, 87xx and 88xx Media Servers, Media Gateways, ESS, LSP, MCC, G3r, G3i, AES, Audix, IA770 and Intuity Voice Mail, Confidential SME with G350, G700, G450 and G650 Media Gateways SSCA (SIP School Certified Associate) TIA and Bicsi endorsed and supported Confidential SIP Certified SME on SES SIP Enablement Server release 4.x and 5.x Confidential SME on Aura Collaboration Server 6.x Confidential SME on Aura Session Manager Server 5.2 and 6.x Confidential SME on Aura System Manager 5.2 and 6.x Confidential SME on Aura System Platform Confidential Aura Presence Services 1.x Confidential Aura Messaging Server 6.x Confidential Modular Messaging release 3.x and 5.x

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Senior IPT Services Engineer

Responsibilities:

• As a 3rd level services engineer my primary focus was to complete the IPT managed service transition for Confidential Americas Cisco IP telephony cluster from Verizon to Orange Business Services. The GSK Americas cluster houses well over 20,000 phones within approximately 30 plus different locations.
• Duties include providing onsite activities such as Moves, Adds, Changes and service support to the GSK Americas Cisco CUCM, CME, CUE and Unity Connection telephony services infrastructure. This includes LAN \ WAN troubleshooting, router and switch debugging and necessary IOS changes required for the transition as well as other support activities. In addition, provide support and scripting to GSK UCCX contact center and CUEAC attendant consoles. Current projects include Rockville MD site migration to Cisco Telephony, also to perform IP telephone firmware upgrades to remote sites so that they support the current revision of SRST, IOS and CUCM version. A cluster wide software cleanup consisting repairing misconfigured naming standards of device profiles, phones, and gateways. Migrate the HQ site users to IP Communicator so that GSK can house their HQ employees in more cost effective “Smart Desk” areas.
• Day to day duties are performed on Cisco CUCM OS 8.x, CME 8.x, Unity Connection 8.x and CUE 8.x. Additionally, perform diagnostics on VMware servers, debugs on 38XX, 39XX H.323 / MGCP gateways, SRST, QoS and ISDN PRI’s. 3rd level support for day to day Moves, Adds and Changes on CUCM, CME, Unity Connection and CUE. Some examples consist of configuring new phones, gateways, Calling Search Spaces, CTI Route points, Route Lists, PRI Groups, new voicemail profiles, call handlers, device template changes, name changes, password resets, adding 7925 wireless IP handsets, adding analog lines and VG224 gateways. Provide backup support for data network issues and maintenance, vlan changes, and connectivity issues.

Confidential, Wilmington, DE

Senior Telecom Engineer

Responsibilities:

• Responsible for providing onsite day to day operational support for DTI State of Delaware Department of Technology and Information. Primarily I was responsible for a communications upgrade from Confidential to Cisco IP telephones Confidential the Carvel State building and 900 King Street building for the State of Delaware.
• These sites house approximately 1500 phones within 40 different agencies. In addition to the telephone upgrades, the day to day duties included the operational administration, support, and tier II diagnostics of Cisco CUCM 8.x and Unity Connection 8.x. Moves, Adds and Changes to both CUCM and Unity including new phones, new voicemail boxes, call handlers, device template changes, name changes, password resets and adding analog lines. Other duties are to perform diagnostic debugs on 2921, 2951 MGCP gateways, SRST and ISDN PRI’s. Also, the porting of DID’s to the new Cisco SIP infrastructure thus allowing the use of them on the new Cisco CUCM platform. Provide backup support for data network issues and maintenance, vlan changes, and connectivity issues.

Confidential, New York, NY

Senior Consulting Engineer

Responsibilities:

• Was the lead telephony engineer on a 2 month Unified Communications architecture project. Tasked with providing direction and technical design recommendations to MetLife’s voice and data technical architecture teams. Responsible for providing documentation supporting information gathered to support the recommended vendor product and design. In addition to architecting the UC platform, recommend the implementation of a SIP infrastructure, specifically SIPtrunking as well as creating a global dial-plan. MetLife currently has a mixboth Cisco voice and Confidential Voice technologies. Part of the new infrastructure included the
• Cisco Unified Border Element and Cisco Unified Presence Servers. The design also included use of Cisco Jabber, other Cisco collaboration elements, Cisco ASR and ISR routers. The new design of a SIP environment provided MetLife voice redundancy, a disaster recovery direction, and DID telephone number portability for all offices.

Confidential, Baltimore, MD

RSE - FAST Regional Solution Engineer

Responsibilities:

• Responsible for providing managerial and technical support to direct and indirect channels. Responsibilities include directing the technical efforts of Senior CSE technician services field personnel, marketing, provisioning and maintenance escalations across the entire Confidential product line. In addition, directing the technical efforts of others and providing on-site managerial leadership, consultation, technical, hands on expertise and documentation validation, to ensure successful pre and post-sales support. I act as an extension of Confidential Labs Tier 4 Backbone engineers by interactively providing accurate test data to ensure root cause analysis. In addition, provide on-site installation, maintenance and repair of company and multi-vendor systems which may include hardware, software and networking products as well as operating systems. Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Take part in potential or desired follow-up services (sales) or problem escalation. Act as a company consultant in cross-disciplines. Provide solutions to a diverse range of complex problems. Provide onsite support of beta and controlled introductions of new products. Other responsibilities are to direct and influence individuals not under my direct control. Develop and deliver technical applications and modules for Confidential services personnel.

Confidential, Washington DC

Senior Voice and Data Engineer

Responsibilities:

• My position with Confidential &T was an onsite engineer Confidential American Red Cross. Duties included working on a voice and data network re-design project to replace their existing Centrex PBX and to support approximately 400 new Cisco IP telephones. The project included changing configurations and re-subnetting of the existing data equipment and network as well as adding / replacing network equipment to support full redundancy for both voice and data networks. The new network consisted of dual HSRP configured Cisco 3845 SRST voice gateways / routers with redundant MPLS Multilink PPP WAN circuits.
• In addition to the WAN, on the LAN a Cisco 3750G PoE switch stack and RPS’s were added to a new IDF. In addition, on the LAN modified configurations of 3 other existing data switch IDF closets to support the new voice network. The LAN changes consisted of creating new voice VLAN’s, modifying existing data VLAN’s and adding QoS and to support VoIP and the new IP telephones. On the CallManager Cluster I performed all configurations to create the new location on the server. Some of the steps on the Cisco CallManager server were to add the new location, device pools, gateways, route lists, calling search spaces, partitions, route patterns, and translation patterns etc. Also, I configured the voice gateways by adding CallManager and SRST configurations and necessary dial peers. Worked with all necessary teams of American Red Cross and Confidential &T throughout this project as well as learning their RFC process. Built solid relationships with both organizations allowing knowledge sharing and data transfer to aid in the successful completion of the project.

Confidential, Washington DC

Senior Voice and Data Engineer

Responsibilities:

• Primarily responsible for managing multiple enterprise wide IP Telephony projects. Some of my initiatives were testing Cisco CallManager 7.0 and Unity 7.0 in the lab as well as creating a project plan for upgrading to it in their production VoIP network. I was the lead IP Telephony engineer responsible for hardware and software for Cisco CallManager, Unity, IPCC, CMC, Billback, SAP integration, voice gateway installation and maintenance. In addition, providing technical and process leadership to the other members of the team and working with technical peers in other groups. Established relationships
• Confidential all levels of the enterprise, enabling the successful completion of strategic initiatives. Evaluated and tested new technologies. Developed and applied best practice security policies. Negotiated new service and maintenance contracts with vendors as well as local, long distance carriers and purchasing voice and data telecom equipment. Created and guided business cases for new telephony and data equipment. Trained and developed “How to” documentation for Tier 1 and 2 Operational teams. Provided Call Center consulting for internal business units. Performed analysis of voice / data carriers and service providers, to ensure maximum uptime. Managed and provided hands on support to the team and the responsibility for Cisco network component installations and support for installed base networks. Managed and performed voice gateway IOS, CallManager, Unity and Cisco server OS upgrades. Managed voice and data change management processes as well as created business impact analysis.

Confidential, Chicago, IL

Senior Voice and Data Engineer

Responsibilities:

• Successfully completed a 4 year voice network project, which consisted of a 60+ node Cisco voice gateway and Multi-Cluster Cisco CallManager and Unity network. The network included a 6-digit dialing plan as well as a voice disaster recovery plan using SRST and Telco carrier diversity and redirection to ensure business continuity. I was the Team leader responsible for managing multiple enterprise wide projects and initiatives. Also responsible to develop voice strategy and architecture for future applications such as video. Provided technical and process leadership to the rest of the team. Established relationships
• Confidential all levels of the enterprise, enabling the successful completion of strategic initiatives. Evaluated and tested new technologies. Developed and applied best practices security policies. Created RFP’s and negotiated new service contracts with vendors as well as local, long distance carriers and purchasing voice and data telecom equipment. Created business cases for new telephony and data equipment. Trained and developed “How to” documentation for Tier 1 and 2 Operational teams. Provided Call Center consulting for internal business units. Performed analysis of voice / data carriers and service providers, to ensure maximum uptime. Managed and provided hands on support to the team responsible for network components of Cisco and installations and support for installed base networks. Managed and perform voice gateway IOS, CallManager, Unity and Cisco server OS upgrades. Implemented and managed the voice and data change management process to ensure maximum uptime on systems that directly impact business processes.

Confidential, Lisle, IL

Voice and Data System Engineer

Responsibilities:

• My technical specialties and main focuses were IP telephony, all models of Definity PBX, Confidential wireless LAN and Cajun Data products. I also have strong knowledge of Confidential ’s MultiVantage platforms. My responsibilities are to provide hands on technical expertise, support, and designs on voice and data products for Confidential ’s professional services and direct sales organizations. I was responsible for design and configuration of all models of traditional Definity, IP600, CMS, Intuity, Cajun and VPNet Data products, and release 11 MultiVantage S8300 / S8700 platforms. I was accountable for gathering information to upgrade or design the correct solution for the customer. Other duties were installing trials into the customers’ voice and data network. An example of this was IP enabling a traditional Definity PBX to install IP telephones, IP soft phones, IP trunks as well as configuring their DHCP and
• TFTP servers on their production or lab environment. Another example was to configure a trial switch or IP600 for a customer to test features and functionality, as well as installing a wireless LAN, Cajun LAN switch, VPNet VPN gateway and IP telephony applications. Also to help assist the customer design and configure their data network for QoS in order to run IP telephony applications on Confidential Cajun, Cisco, Nortel or other data networks.

Confidential, Schaumburg, IL

IP Telephony Specialist

Responsibilities:

• Main technical focuses were Nortel’s Business Communications Manager IP PBX, voice over IP, Norstar PBX, BayStack switches and the Business Policy Data portfolio. Also focused on new emerging products such as Nortel’s Succession for Enterprise, which is a portfolio of products that are geared to the convergence of voice and data networks.
• My responsibilities were to provide hands on technical support, expertise, and network design to Confidential channel partner sales organizations as well as performing technical solution presentations directly to customers. I was accountable to train local channel partner engineers, technicians, and sales staff on product revisions and give updates on new hardware and software applications. I arranged beta trials and assisted in installing the beta trials into the customers’ network. Also, I supplied technical assistance to Nortel channel sales managers that report directly to our partners.

Confidential, Bolingbrook, IL

Lead Telecom Systems Specialist

Responsibilities:

• Duties included all telephony project management, maintenance, and installation Confidential Tellabs local and global facilities. They involved various PBX systems such as Siemens Hicom, Siemens 9751 rel.9005, Lucent Definity PBX systems, Siemens Phonemail, and Audix voicemail systems. Tasks involved systems administration, moves, adds, changes, and maintenance to PBX, voicemail, ACD/CTI call center applications, IVR applications, and wireless solutions. I installed and tested new peripheral equipment as needed, as well as ordering and coordinating with vendors to install new circuits, such as T1, T3, X.25
• SDN PRI, loop and ground start lines. I was responsible for testing and implementing these circuits throughout our facilities. I also have SONET ring and ATM knowledge. Other responsibilities were cable infrastructure planning and implementation, choosing future unified messaging platforms, maintaining wireless systems and applications, video conferencing, PBX networking of all Tellabs locations, choosing Telco vendors, and working with Cisco routers to implement voice over IP through the WAN for tie lines to various worldwide locations. Accountable for mentoring team members and giving technical support to management. Projects included installing a Cisco AVVID IP/PBX and integrating it into Tellabs PBX environment as well as using DSL/VPN for remote IP phones. Also setting up a 10-digit dialing plan for routing calls over IP to bypass toll long distance charges.

Confidential, Rolling Meadows, IL

Lead Installer/Technician

Responsibilities:

• Work included the installation, moves and changes, repair, maintenance, and the tracing of trouble in voice and data telecommunications hardware and software. Rolm, Siemens/Rolm, Confidential &T, Lucent, as well as other manufacturers were the systems involved. I was in charge of the setup and installation of the PBX and cabling. The setup and installation included configuring the PBX and testing T1’s. Wiring the switch and overseeing cabling technicians. Other tasks were installation of Ethernet hubs, data patch panels, fiber optic cable, and the installation of various voice and data equipment. Using numerous types of test equipment were used to verify cable, fiber optic cable, T1’s, ISDN lines and other circuits.

Confidential, Rolling Meadows, IL

Customer Engineer

Responsibilities:

• Responsibilities included the installation and servicing of Rolm PBX systems, which were models 8000 and 9751. I became familiar with T1 theory and analog/digital voice and data transmission. A typical installation included the setup and wiring of the main distribution frame along with the remainder of the system, including the configuring and reconfiguring of the system software and hardware to meet the applications required by the customer. I performed other services, which included the servicing, and repair of equipment, as well as hardware and software modifications.