TECHNICAL SKILLS:

Operating Systems: Windows NT\2000\XP\Vista\7, Windows Server 2000\2003\2008

Software: Exchange, Active Directory, Microsoft Office, Unix, Lotus Notes, Norton Ghost, Norton Antivirus, Symantec Antivirus, McAfee Antivirus,Sharepoint, VB, Citrix, VPN, Altiris Deployment Solution, Peregrine Service Center, Remedy, VMware, Safeguard Easy, MS LiveMeeting, File server administration. SCCM managing large groups of pc s including deployments, software upgrades, and asset tracking.

Hardware: Blackberry and iphone support, printers, scanners, desktops, laptops, localand network printer installation

Networking: TCP/IP, DNS, DHCP, WAN/LAN networking, Strong written, oral communication skills

PROFESSIONAL EXPERIENCE:

Desktop Analyst

Confidential, Glen Allen, VA

Responsibilities:

• Migrate over there pst. Folders into a folder on their network drive and copy the file on the server
• Explain to the user how Mimosa works and archives all of their past pst’s into Confidential and how they can retrieve folders.
• Migrated pc’s from XP to windows 7
• Change setting within Outlook and last run the rule on their Outlook.

System Engineer

Confidential, Richmond, VA

Responsibilities:

• Incident based ticketing system for assigning and tracking calls
• Excellent problem solving and troubleshooting skills
• Supported applications and servers experienced in AIX, Middleware, Wintel, Unix
• Provided IT support to the local and remote end users by using Helpdesk tools
• Handled the tasks of administering domain user accounts and group s
• Patch management lifecycle testing, scheduling, deployment
• Pointsec encryption status monitoring and assisting Tier II with decryption issues
• Tier III workstation infrastructure support
• Provided local desktop support for Engineering - related software and tools
• Updated status of information system projects to the information system manager
• Configured scan gun for scanning in computers.
• Ensured Windows clients were installed/updated with Microsoft patches and Antivirus
• Migrated and deployed users computers to window 7 machines
• Upgrading office from and hands on support of Office 2010 migration and related issue troubleshooting and/or reinstallation.
• Identified technical risks and developed mitigation strategies
• Responsible for providing input to the selection of products and technical infrastructure as part of the system selection process
• Identified hardware and applications needed to complete the development process

IT Coordinator

Confidential, Richmond, VA

Responsibilities:

• Utilized Dell, HP, and IBM Personal Computers
• Deployed and migrated software and operating systems including GIS, Windows XP, Vista, and 7
• Updated existing equipment, software, and hardware
• Deployments thru SCCM along with software upgrades and asset tracking.
• Pointsec encryption status monitoring and assisting Tier II with decryption issues
• Tier III workstation infrastructure support
• Managed a team of technicians to troubleshoot defects and malfunction issues
• Commission and integrate Cisco CSR routers to manufacturer's and Samsung specifications.
• Developed methods to streamline processes, reduce time, and improve productivity
• Experience with Office 2003 and Office 2010.
• Maintained an incident-based ticketing system for assigning and tracking calls
• Setup Microsoft Outlook for users and maintained both Outlook and pst files
• Troubleshoot all T-1, ATM backbone, microwave backhaul transmissionmethodology.
• Maintain RMA tracking and documentation for MMBS equipment.
• Report to project manager with daily status of activities.

Sr. Desktop Engineer

Confidential, Glen Allen, VA

Responsibilities:

• Managed computer replacement at several government agencies throughout the State
• Reported daily progress of migrations and recommended changes to improve processes
• Maintained incident-based ticketing system (Remedy) for assigning and tracking calls
• Patch management lifecycle testing, scheduling, deployment
• Configured, installed, and operated scan gun to keep recoreds.
• Constructed and tested new images to fit the needs of multiple agencies
• Replaced user files/settings via Windows Server 2003 with Altiris Deployment Solution
• Troubleshot user profiles, permissions, and settings in Windows 2000 and XP
• Setup initial deployments on Windows 7 operating systems
• Deployments thru SCCM along with software upgrades and asset tracking.
• Pointsec encryption status monitoring and assisting Tier II with decryption issues
• Tier III workstation infrastructure support
• Migrated in various environments (Windows 00/03/07/XP/Server NT, Citrix, and Novell)
• Resolved problems with local and networked COTS purchases and in-house applications
• Installed, configured, and troubleshot email clients (Lotus Notes, Outlook 2003, 2007, Netscape Mail, and GroupWise)

IT Support Manager

Confidential, Richmond, VA

Responsibilities:

• Managed building practices for system setups and performed tunings as needed
• Assisted with the development and management of a systems upgrade project
• Administered and supported Windows servers to include Active Directory, Group Policy, LAN,WAN, DNS, and DHCP
• Forecasted workload schedules for a team of 8 - 15 technicians on a daily basis
• Configured and used scan gun to asset tag pc’s.
• Maintained user accounts and network access using Active Directory
• McAfee ePolicy/End Point Protection Suite administration including virus protection, HIDS/HIPS, firewall, encryption and other workstation security technologies
• Deployments thru SCCM along with software upgrades and asset tracking.
• Installed and configured network printers and print servers
• Provided tier 3 helpdesk support to techs and end users

Network/IT Security Internship

Confidential, Richmond, VA

Responsibilities:

• Managed inventory of computers, hardware components, licensing/support agreements
• Implemented network IT server and domain security policies strengthening security
• Upgraded pc’s to window XP machines
• Assisted staff and faculty with new applications, hardware, server, and network changes
• staff and students upon implementing network resources to ensure maximum utilization
• Modified group policy to deploy Critical and Security Updates to test workstations

Desktop Support Lead

Confidential, Richmond, VA

Responsibilities:

• Managed a team of 20 technicians for evening refresh and deployment project
• Pc upgrades to windows XP.
• Provided level 1 and 2 support to end-users in troubleshooting and resolving PC/Server problems
• Created, documented, published, and communicated policies/processes for PC life cycle
• Configured and used scan guns for scanning in computers.
• McAfee ePolicy/End Point Protection Suite administration including virus protection, HIDS/HIPS, firewall, encryption and other workstation security technologies
• Installed, configured, upgraded, and maintained PCs, Servers, software, and peripherals
• Provided level 2 support for Phillip Morris business unit including password resets and security support on Dell, IBM, and HP systems

Desktop Team Lead

Confidential, Richmond, VA

Responsibilities:

• Provided end user support for Dell business unit hardware and software
• Trained employees on new network resources to ensure maximum utilization
• Pointsec encryption status monitoring and assisting Tier II with decryption issues
• Tier III workstation infrastructure support
• Updated BIOS and hardware (hard drives, RAM, etc.) on Dell servers
• Upgraded machines to windows XP.
• Installed and configured network printers and print servers
• Patch management lifecycle testing, scheduling, deployment
• Lead a team of 20 techs on a refresh project.