Unified Communications Implementation Expert - Cisco Collaboration Resume - Hire IT People

SUMMARY:

Seeking a challenging career in the field of Unified Communications(Collaboration).
In pursue of applying my hands on technical experience/skills and academic background in a competitive work field, to increase my grasp of engineering Knowledge and Further my practical expertise.
Joining a highly esteemed organization that strives for excellence & operates in a team work environment will massively aid in achieving my goals.

TECHNICAL SKILLS:

VoIP/UC: Cisco Collaboration(CUCM, CUC, IM&P, CUACA, UCCE/UCCX, Expressway, Cisco IOS Gateways, Telepresence, Microsoft Right Fax, Informacast Paging Sever), Network Design/Implementation, SCCP, SIP, MGCP, H.323, ISDN, R2 CAS, SS7, SIGTRAN

Data Networks: TCP/IP, Routing, Switching, BGP, EIGRP, OSPF, RIP, IS - IS, MPLS, Ethernet, Frame-Relay, PPP, HDLC, STP, VLAN, DHCP, NAT, QoS, ACL s

Mobile Networks: GSM, UMTS, TDM, FDM, OFDM, WBCDMA

Operating Systems: Windows (98/XP/Vista/7/8,10), MAC OS, Cisco IOS, Unix/Linux (Basics), MS Office (Word/ Excel/ PowerPoint/ Outlook/ Access/ One note/ project)

Communication: Building & Simulating different modulation techniques by MATLAB, Wi-Max & micro waves systems, telephone central systems, Communication via satellites.

Electronics: Designing layouts for integrated circuits from silicon level., Simulating circuits from P-spice, Net-list and checking their electrical behavior.

Programming: Assembly, Microcontrollers (PIC), MATLAB, C++

PROFESSIONAL EXPERIENCE:

Confidential

Unified Communications Implementation Expert - Cisco Collaboration

Responsbilities:

Perform Feasibility study and risk assessment of technical design, Suggest changes in technical design.
Be fully aware of the customer IPT Telephony technical standards.
Participate in kick-off meeting.
Prepare site configuration during staging phase as per the design document (LLD).
Provide Installation support to FOIS on site engineer
Support ATP execution with FOIS and TSO RVM.
Complete ATP in approved window.
Provide expert support to Pre-sales and Project Managers on IPT change Management/Implementation requests on case-by-case basis

Confidential

Telephony Operations Incident Management Expert - Cisco Unified Communications Engineer

Responsibilities:

Document all troubleshooting and provide regular updates for actions executed to solve incidents.
Liaise with higher level support and other internal teams to resolve faults affecting voice services.
Activate escalation procedure with vendors when needed.
Perform change & release management activities (implement simple/complex changes and upgrades).
Act as escalation point for voice implementation teams.
To undertake any other reasonable task as assigned by the management team.
Key customer accounts: WorldBank, AP Moller & Maersk Group, Hapag-Lloyd, Philip Morris International, British American Tobacco, SITA and many others (total of 30 customers)

Confidential

Responsibilities:

Act as 2nd level of support “CTS-2” for all IPVPN “Data” and Cisco IPT “Telephony” related issues.
Troubleshoot and handle all complex incidents within the time frame agreed with the business.
Own responsibility of the reported customer incidents with the help/intervention of other teams.
Document all troubleshooting and actions via incident management system in a timely manner.
Liaise and refer issues to correct/relevant entities and other Vendors/third parties as appropriate.
Perform technical escalations to teams in line with company procedure and service excellence policy.

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