Systems Analyst II /Desktop Support Resume Los Angeles, CA - Hire IT People

OBJECTIVE

Seeking a challenging position as a Systems Administrator/ Desktop Support Spec
Senior IT Professional with proven track record of applying appropriate practical technologies that meet business needs while minimizing risks.
Someone who displays commitment to leadership and teamwork through positive contribution in computer migrations, support, and enhancements.
And works closely and effectively with all levels of management to satisfy project/productivity requirements.
Strong Interpersonal and verbal communicator who can consult on technology projects, and maintain collaborative relationships.

Areas of Expertise

Network Support, LAN Systems Administration, Hardware Configuration
Build up Workstations WIN95/98/2K/ XP/7, OS Migrations
Customer Support/ Help Desk duties
Installing and Testing applications
Diagnose & Troubleshoot Software and hardware issues, MS Office 97, 03, 07, 10 Outlook
Configuring VPN and wireless access technologies; experience Altiris Ticketing, Backup Recovery, Project management techniques and tools.

PROFESSIONAL EXPERIENCE

Sr. Systems Technician/Systems Administrator

Confidential, Los Angeles, CA

Responsibilities:

Desktop phone/remote support for 125 internal users (Supervisors, and Staff Windows XP, and 7, Windows 2008 Server Administration (Server 2008 R2)
Active Directory 2003 create/delete and modifying user accounts.
Maintain and support Windows desktop and other various applications (MS Office Suite).
Running Siebel queries and check production on LA Metro TAP card batches. Installation of Siebel and Nextfare card system.Supervise subordinate staff
Prepare feasibility studies, project proposals, and requests for proposals for purchase of new software and hardware.
Install vendor Critical Security patches and updates. Install & configure VPN Client
Perform daily system monitoring to maintain availability of all hardware, servers, systems and key processes. Review system and application logs
Installing OS on servers, decommissioning of servers,
Configuring VMWare, ESXi
Repair and recover from hardware or software failures
Conduct ongoing performance tuning, hardware upgrades and resource optimization
Maintain data center environmental and monitoring equipment
Install and rebuild new and existing servers and configure settings Maintain, repair and upgrade Desktops, Laptops and Printers.

Systems Analyst II /Desktop Support

Confidential, Los Angeles, CA

Responsibilities:

Windows XP, and 7, Windows 2003 Server Administration (Server 2008) Active Directory 2003 create/delete and modifying user accounts.
Assisted with installation and maintenance of switches, modems, routers and other devices.
Installation and troubleshooting, maintenance and adjustment of (SCADA) components. E.g remote terminal units.
Installed and testing, maintenance of electronic equipment and automation systems.
Conducted technical studies and configured phone equipment.
Installing & configuring workstations & servers, Installing & configuring application software; managing user accounts, Backup and restoring files.

Systems Analyst II/Desktop Support

Confidential, LA, CA

Responsibilities:

Supported 3 Divisions, 330users
Perform Software & Hardware installation and Upgrades.
Diagnose & Troubleshoot software and Hardware/Communications LAN/WAN, DNS, TCP/IP
GroupWise Problems. Configured PCs with AutoCAD/Civil Design/ Architectural Desktop.
Configure GIS Applications on BOE Intranet.
Provide end - user training in classroom or one on one setting.
Coordinate and manage Help Desk. Assist Network Analysts and perform other Networking duties when needed.
Coordinate with City Vendors and order variety of Hardware Equipment & Software.
Travel to various Bureaus of Engineering facilities to perform on-site duties.
Troubleshoot PC’s/Printers/Plotters and other issues relating to software & Hardware.