OBJECTIVE:

• Experienced highly motivated IT professional with a decade of industry experience and over 14 years of successful support in the IT field, seeks an opportunity to leverage skills and expertise to add value and quality in a fast paced challenging environment.

TECHNICAL SKILLS:

Technology and Tools: Exchange Server 2003/20, Window XP to Windows 7/8, Office 365, Lotus Notes, CheckPoint, Window Server 2003/2008/2012, Active Directory Architect, VMware Servers - V Sphere, HyperV, MS Office 2010, Cisco VOIP, Microsoft Dynamics CRM, Java Development, APG, ERP, SOX compliance and requirements, PKI, Quest Software Product, SharePoint, DFS, Mobile Device Management (MDM), (BES) Blackberry Enterprise Server, ADAM/LDS, BlackBerry v4.5 -v5.0, BES 10, 24/7 On Call, Lync, Fiberlink, QA, WebSphere Application, LANdesk, Server DB2, Server CCR/DAG Cluster Management, Network/Server Operation, SiteScope, iLO-Integrated Lights-OUT, SAN, LAN/WAN, MOM, MDT, SCOM, SCCM, OpsManager, WSUS, Wireless topologies, Dell Compellent, EMC ConfigureSoft/Smart, Service Desk Now, Citrix, Linux, Unix OS, Spam Filter System, Manage Enterprise Performance, Enterprise Vault, Net/Comm Vault, Backup Exec and VERITAS backup, ASP .Net, HP Business Services, Hardware Implementation, Terminal Services, Cisco and SonicWall Firewall, Netware, Project Management, ITIL, Six Sigma, File and Print Services, RSA Securid, Backup/Restore Data, Configuration and Patch management, Group Policy, Windows client technologies, Email Archiving, RoboCopy, Captaris RightFax, Server, Websense, SQL, TCP/IP, IIS, DFSMS, DHCP, DNS, IIS, SMTP, ISO, FTP, LDAP, ADSI, Dell PowerEdge Servers, VPN connectivity, Trend and Postini (Email Security), Mail Attender, HP Servers, MessageOne, Mimecast, Dell and Cisco Product, HTTP Services, Web Hosting, HTML, Perl, VB, PHP, PowerShell Scripting, Quest Powershell Cmdlet, and WMI, Routers, Switches, Telnet, Symantec, IronMail, Troubleshooting, and Technical Documentation.

PROFESSIONAL EXPERIENCE:

Sr. System Engineer

Confidential, Alpharetta Ga

Responsibilities:

• Lead Sr. System Engineer for Vesta Infrastructure team.
• Builds and configures hardware and virtual machines which include server operating system installations, including Windows clustering.
• Migration of Microsoft Exchange 2010 from Exchange 2003 and upgrade Active Directory to Windows Server 2012r2. 2500 users, One forest, One primary DC which hold the FSMO roles, 12 DCs (Global Catalogs). Responsible for Exchange DAG and making sure mail flow is working properly at all times.
• Responsible for all Active Directory replication issues and maintenance. Wrote and provide PowerShell script for automation.
• Worked all Infrastructure projects and design and implement new systems across the board.
• Ensures the network connections to the systems are up and functioning.
• Upgrade VMware to 5.5 - 17 hosts, over 500 vms in a Global environment.
• Works closely with the DBA group in defining storage requirements, utilization reporting, and alerting to production issues. Use change management process to make changes outside of maintenance.
• Worked with the Network Engineers on upgrading two SAN build out in Vesta Salt City office and Atlanta office (Internap Datacenter). Responsible for building out Windows Cluster and the move from NetApps SAN to EMC (Dell Compellent SAN).
• Designs and implements system security and data assurance. Provide new LUNs and growth of drives per request.
• Designed naming scheme for new SAN storage switches, iDrac, Fiber Channel, iSCSI, and brocade switches.

System Support Specialist

Confidential, Atlanta Ga

Responsibilities:

• Develop operations, system administration or change procedures to operate and maintain the implemented business solution according to requirements.
• Install, test or implement upgrades to existing systems, software tools or infrastructure in order to support information system infrastructure. Domain Controller provisioning and de-provisioning.
• Ability to analyze a large volume of security events while maintaining a high quality of analysis
• Ability to code and build with build/management scripts and programming languages such as VBScript & Windows PowerShell.
• Use security tools to audit infrastructure, detect issues and coordinate remediation of any issues.
• Provide tier 3 troubleshooting support of Exchange 2010/2013 and DAG issues, and Outlook 2010 Clients.
• User configuration and management of 50,000 plus users and objects with Active Directory and Exchange 2010 on Windows Server 2012 DCs.
• Knowledge of enterprise monitoring tool such as SCOM 2007/2012 and System Center 2012 Orchestrator to automate IT processes.
• System Center 2012 VMM deployment and infrastructure knowledge including troubleshooting, design, and implementation experience
• End to end Automation using Powershell for User Account/ Mailboxes/ Distribution Group/ Security Group provisioning and management in across 7 domains.
• Create Powershell scripts to provide data information from Active Directory and Exchange mailboxes.
• Troubleshooting and maintenance of Exchange mail server issues company wide, improving productivity. Knowledge of MDT (Microsoft deployment technology and SCCM to patch servers and applications.
• Inter connecting various client sites through VPNs. Carrying out function- and performance tests. Configuration of multi-homed backup solutions and failover tests
• Use APG to run performance reporting and analysis to EMC Smarts suite. Integration of views for fault and performance monitoring.
• Work closely and cooperatively with application development, project management and operations to achieve mutual goals.
• Responsible for supporting Exchange and EMC, SAN, EqualLogic, ServiceNow, VMware, BlackBerry Server 10, Mobile Device Management (MDM) iPhones and iPads, Lync ActiveSync, SCCM/SCOM and other enterprise technologies.
• Support high availability solutions for the business application using technology, processes and scripting techniques to ensure availability of hardware, operating systems, and applications and support tools to TCCC in the event of hardware/software component failures.
• Act as a subject matter expert in the evaluation, selection and implementation of infrastructure solutions.
• Implemented standardized procedures and user account management best practices, improving security.
• Produced documentation for all projects and systems worked on in current production environment.
• Setup task schedulers on server to output Active Directory, systems, and Exchange information.
• Implementing and administration Active Directory services, replication, Trust Relationship and enforcing Domain wide Group Policies.

Sr. Window Engineer

Confidential, Atlanta Ga

Responsibilities:

• Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution. P2V all production servers, created over 100 VMs.
• Maintenance and support of MS Exchange Environment Exchange 2007/2010 servers.
• Deploy, maintain, and troubleshoot firewalls, Intrusion Detection, VPN, vulnerability assessment tools, even and log analysis, security change tracking and other network security systems and devices.
• Write Policy and Procedures for Jamestown IT AD environment for Change Management relation to SOX compliance. Migrated users from one domain to another domain. Responsible for Network switches and routers.
• Responsible for upgrading all Windows XP desktops and laptops to Windows 7 and Windows 8 OS. Support all desktops and laptops issues in house and remotely.
• Experience working with development team on web base applications such as Java, Perl, ASP.Net.
• SCOM 2012 deployment and infrastructure knowledge including troubleshooting, design, and implementation experience. SCOM Management Pack development and tuning for SCOM 2007/2012.
• Maintain public IP address space, public domain names, and DNS issues. Manage DIDs and phone extensions. Troubleshooting all client access network connectivity
• Managed two Blackberry Servers across the global mobile systems. Migrated from BES 5.0 to BES 10 server. Configure ClickMail, Yahoo, and Modus Mail with Exchange Mail systems.
• Responsible for an iPhone and iPad rollout project for over 1500 users.
• Implementing and administration Active Directory services, replication, Trust Relationship and enforcing Domain wide Group Policies. Enforced CheckPoint Solution security for all desktops and laptops policies.
• Build a new SCOM 2007 R2 Environment and set up reporting in SCOM for all servers.
• Responsible for Exchange and EMC, EqualLogic, Data Domain, VMWare, Hyper-V, BlackBerry Server 10, Mobile Device Management (MDM) iPhones and iPads, Lync ActiveSync, Riverbed, SCCM/SCOM and other enterprise technologies. Worked with SmoothStone (internet Provider) to setup JT internet and Network connectivity. Configure IIS for web application for several projects.
• Support of Legal and Compliance requirements for journaled messaging on Enterprise Vault
• Lead/Mentor to three JR level IT support technicians.
• Responsible for managing JT Video Conferencing Environment and Lync/OCS server.
• Performance tuning and hardware design of OCS and Lync servers. Work closely with JT communication team to propose Lync solution before deployment.
• Managing/Designed Active Directory replication problems and creating standard server build.
• Migrated users from child domain to the parent domain to update user’s mailbox and profiles.
• Manage Domain Controllers, Roles, and Global Catalogs.
• Updating servers with latest service packs, hot fixes, and MS updates using SCCM 2007/2012.
• Review and remediate software distribution failures and to eliminate the problems that causes those failures. Installed, configured, administered Windows 2003/2008/2012 Servers, SCCM 2007, SCOM, and supported Microsoft SQL Server 2005/2008 cluster.
• Creating standard Live Vault and Backup Exec policies and taking back-up of the servers. Restoring the data as per the customer request. Manage VMware servers and applications.
• Solid knowledge Storage security best practices. Ability to design, implementation storage performance.
• Experience with EMC Clarion Enterprise Storage. Managing Jamestown data storage and DR.
• Used automation technologies, such as PowerShell, Windows AIK, WinPE, PXE booting to automate administration tasks.
• Preparing monthly work status report and updating technology specific document for Jamestown IT Department for upper Management.
• Responsible for deploying software and app package using SCCM 2007.

Server Engineer Siemens Inter

Confidential, Atlanta Ga

Responsibilities:

• Administrator Windows 2000/2003/2008/ Linux/Unix, HMC 4.5, Exchange Servers, Lotus Notes, Citrix Support Server issues such as health of systems using event viewer, performance and reliability monitor, LAN diagnostics, memory diagnostics, SiteScope, Systems diagnostics, Performance diagnostics (including reports) and TechNet. Experience working in a Wintel HP environment working Opsware infrastructure. Supporting network servers and Active Directory App permissions, creating user domain group accounts, and user’s passwords, logins. Reset Avaya VOIP phone requests and setup access.
• Responsible for migration of 150 Windows server 2000 boxes to Window server 2003 and some 2008.
• Administrator Ironmail server and McAfee Anti-Spam for mail filtering. Monitor exchange logs, Blackberry server logs, and drive space. Responsible for maintaining SCOM/SCCM.
• Coordinate initiatives, installations, implementations, administration, and maintenance of servers
• Troubleshooting Exchange/AD/Lotus Notes issues, backup issues and failures for Domain controller Servers. Monitor server hardware OS issues/performance via SiteScope and receive alert from NetIQ.
• Excellent Experience with Exchange 2003/2007 providing tier 3 support with issues like supporting Mailboxes, Exmerges, creating Universal Distribution and Security groups in Active Directory.
• Adding users and group managers making sure group managers were able to manage groups regardless their location across Domains. Manage Domain Controllers, Roles, and Global Catalogs.
• Responsible for monitoring and maintaining system performance of a 2 BlackBerry servers.
• Monitor and address NetIQ Exchange alerts such as low disk space warnings, high RPC connections, MTA and Information store warnings and errors, CCR Cluster errors on Exchange Servers etc.
• Use NetApp snapshots of backup data recovery of shared file servers’data. VBScript knowledge.
• Automatically pushed server updates through OpsManger for all Windows 2000/2003 HP servers.
• Work on a team of 4 engineers that oversee production of workflow process in a 200+ 2000/2003 Server Domain environment. Shared folder system and security for user and user groups from Security Update Manager.

Windows Engineer

Confidential, Atlanta Ga

Responsibilities:

• Work hands on with the operations of a multi-site Windows Server 2003/2008 and Linux based network infrastructure with Active Directory tools; installed and maintained Exchange servers, BlackBerry Severs, VMware ESX servers, HMC 4.0 and 4.5, SMS 2003, SCCM, SQL, RightFax server, SCCM/SCOM 2007, IIS, Virus Management, including 3000+ users on four Exchange 2007 server email environment, including support of a 200+ remote sales force on Lotus Notes Domino. Setup VMware host servers and configured virtual nodes. Coordinating with vendors for installation of hardware and software. Ability to serve as a Subject Matter Expert on Storage deployment and disaster Recovery. Move all servers monitored by MOM to the new SCOM.
• As the BlackBerry Engineer, I manage 6 BlackBerry BES servers in a 4.1.6 environment that supports 4000+ user base. Responsible for patch management and configuration of all Windows servers.
• Responsible for entire Messaging and Collaboration services, and BlackBerry servers 5.0.
• Completed a migration of 100 Windows server 2000 boxes to Window server 2003 and some 2008.
• Deploying and managing 3rd party applications via the Blackberry Enterprise Server.
• Manage SCOM management packs for Exchange, Lotus Notes, AD, IIS, and SQL. Monitors and reports on overall storage health and usage. Work hands-on to resolve Exchange clustering issues.
• Design Microsoft Exchange server and performed Exchange 2003 migration/transition to Exchange 2007. Responsible for maintain CCR Cluster in Exchange Server 2007.
• Active Directory App permissions, creating user domain group accounts, and user’s passwords, logins.
• Responsible for monitor and analyze Exchange server logs, Window servers, and mail flow on over 150 servers using SCCM and SCOM. Use Powershell to run scripting command for all Window servers.
• Work hands on to ensure planning and optimal performance of Microsoft Lync, Live Communication server and OCS with Cisco VOIP project.
• Build websites, surveys, and templates for company intranet portal using SharePoint 2007.
• Assign Exchange administrative roles to users and groups, granting and delegating permissions in Active Directory. Monitor Exchange logs and drive space.
• Responsible for implementing, administering and monitoring the Window Server 2003/2008 environment. Troubleshooting Cisco routing protocols. Troubleshooting .NET connectivity issues.
• Responsible for documenting all server installation procedures as well as creating support documentation to provide to the Customer Support team

Sr. Exchange Admin

Confidential, Atlanta Ga

Responsibilities:

• Provide MS Exchange administrative support for a group of 400 users with responsibility for planning, deployment, setups and testing over 60 servers, email retention policies, end users support, security evaluated antivirus, and spam products.
• Primary responsibility for setup, testing and configuration of Avaya VOIP phones.
• Work hands on with the operations of a multi-site Windows Server 2003/2008 based network infrastructure with Active Directory, Linux servers, Novell GroupWise, Designed, installed and maintained servers, Cisco Firewall Routers, VMware ESX servers, Citrix Server, ISA server, Captaris Rightfax server, SMS 2003, IIS configuration, Virus Management. Responsible for patch management configuration of all Windows servers and SMTP and Routing Group connectors.
• Design migration from Lotus Notes to Exchange server 2003 and 2007.
• Administered mobile computing environment, RADIUS and VPN services.
• Completed migration of 15 Windows server 2000 boxes to Window server 2003.
• Monitor server hardware OS issues/performance via SiteScope. Responsible for HP Opsware patches.
• Manage Domain Controllers, Roles, and Global Catalogs. Install additional Domain Controller in Active Directory. Used Active Directory Site and Services to force replication on Domain Controllers. Set Policies for users and plan policy changes. Also, I used Windows VB Script to enables a host to compile scripts, obtain and call entry points. Reporting and auditing the SCM activities, tasks and processes.
• Responsible for monitor and analyze Exchange server logs, Window servers, and mail flow on over 150 servers using MOM and SCOM. Manage MOM management packs for Exchange, AD, IIS, and SQL.
• Use MOM to pinpoint resources that are on the verge of failure and to ensure servers are up.
• Evaluate, tests, and made recommendations on new upgrades to hardware and software.
• Design BES 4.1 App and support the use of Blackberry handhelds to improve productivity of sales team and executives. Maintain availability of one BES and a backup BES server with 175 Blackberry users.
• Assign Exchange administrative roles to users and groups, granting and delegating permissions in Active Directory, creating user domain group accounts, and user’s passwords, logins.
• Use SMS 2003 to Manage Security Updates and deploying Microsoft applications for XP and Vista OS.
• Maintain the availability of the WAN and LAN resources in a multi-domain Window 2003 Server Active Directory environment. Schedule normal, incremental and differential backups for all servers.
• Direct lead, guide and mentor Systems Administration and Helpdesk staff on a Heat ticketing system.
• Administer NetVault, and Netbackup, Postini Spam / anti-virus, MOM, VMware Servers, Microsoft SharePoint 2003, Websense, IIS, ISP/Web Hosting, Rightfax server, Message One backup and backup Exec for disaster recovery. Help design and implement a Disaster Recovery Plan
• Evaluate and recommended Data Storage methods, data communication TCP/IP protocols and other network application system procedures. Maintain operational documentation and incident reports.

Sr. System Administrator

Confidential, Atlanta GA

Responsibilities:

• Work hands on with servers which include Exchange 2003, MS Live Communication Server, Blackberry Enterprise server 3.6, 4.0, and 4.1 the rest being Windows 2000/2003 servers as Domain controllers, handling a diverse set of server roles, Desktop Support, print servers, and file repositories.
• Excellent troubleshooting skills on Hardware/software/network connectivity including Cisco Routers, Microsoft XP Server/Workstation; Sharepoint, Apache, knowledge of SQL server, Installing VMware Servers, Oracle databases, Linux, MS Exchange Server 2003, Citrix, Server Clustering, Network Load Balancing, and Mainframes issues. Supporting over 4,000 users and over 250 servers. Coordinating with vendors for installation and purchase of hardware and software.
• JavaEE-basedapplication server runtime platform used for building, deploying, and hosting highly-transactional Java applications and services
• Responsible for monitor and analyze Exchange server logs, Wintel servers, and mail flow on over 100 servers using MOM and SCOM. Responsible for patch management and configuration of all servers.
• Configured 30 ESX hosts and 150 Virtual machines production a Windows environment.
• Completed migration of 800 Windows server 2000 boxes to Window server 2003.
• Administered a Citrix farm, and used remote desktop connection tools to resolve user issues (Shadowing in Citrix, Net meeting and Remote Desktop Connection).
• Administered Exchange logs and drive space from alerts from NetIQ App Manager.
• Experience with consolidating server storage for window 2003 files server, and exchange servers onto an EMC SAN. Use SMS 2003 to Manage Security Updates and deploying Microsoft applications. Create Windows Network object using VB Scripting.
• Responsible for all the Confidential CEOs and Deputies Commissioners Blackberry issues.
• Maintain the performance and tuning of four exchange 2003 servers and two BES servers. Responsible for a total of 70 servers and all third party applications. Schedule normal, incremental and differential backups for all servers. Worked in the Data Center on server moves and configuration.
• Supporting network servers and Active Directory App permissions, creating user domain group accounts, and user’s passwords, logins
• Responsible for Blackberry Enterprise server configuration and administration; strong understanding of MS Exchange desired device installations, wireless devices, adding/deleting users, and support.
• Provide Cisco Works knowledge with Network Discovery, ERP applications, Topology Views, End Station tracking and VLAN Management for switches, Real-time network Fault Analysis, and Port Traffic Management. Help design and implement a Disaster Recovery Plan.
• Responsible for firmware updates, diagnosis and repairs of any hardware/software failures and outages.

Lead Technical Engineer

Confidential, Atlanta GA

Responsibilities:

• Served as VIP expert in Support Central (intranet knowledge base available to over 50,000 GE Energy employees, Primary issues supported: Outlook, 3500 Blackberry users, Microsoft Exchange 2000/2003, and Lotus Notes. Experience with consolidating server storage for window 2003 files server, SQL, and exchange servers onto an EMC SAN. Writing process maps for improvement and Develop dynamic web-based pages for metrics, Webshpere, SQL reports, and Oracle 11i ERP system. Working in a Wintel HP environment working Opsware infrastructure. Working on Wepsphere Application Server, WAS Admin tasks, Configuration, and Deployments
• Supporting network servers, and Active Directory permissions, Crystal Reports, Microsoft Dynamics AX, creating user domain group accounts, and user’s passwords, logins.
• JavaEE-basedapplication server runtime platform used for building, deploying, and hosting highly-transactional Java applications and services
• Performance and load testing product in Load Runner to examining system behavior.
• Work hands on, implement and monitor application analytics and ensure scheduled reporting is available.
• Instrumentation Network Configuration - remote set-up / configuration of network devices associated with the Remote Services Platform. Plans and leads periodic software upgrades to the data center.
• Provides technical assistance to facilitate planning and directing the design, installation and operation of an information systems capability. Used Six Sigma process to complete projects and resolve issues.
• Identifies opportunities to improve business operations through systems implementations or improvements and presents to management.
• Evaluates vendor proposals for purchases of hardware, software and technical services to assure adherence to technical standards and requirements.
• Won the Leadership and Excellence in 2002 for during my Six Sigma project role.

Sr. Network Administrator

Confidential, Atlanta GA

Responsibilities:

• Assembled HP/Compaq PCs computers at component level to fulfill customer orders.
• Responsible for4,000 accounts creation and administration. Installation/upgrades of all Microsoft software, WIN NT, 2000 and 2003 Server, Lotus Notes Domino, Exchange 5.5/2000, AS/400, Websphere, DB2 Server and Windows 2000. Help design and implement a Disaster Recovery Plan for a failover network.
• Responsible for supporting the IT network for the Andersen divisions.
• Supporting network servers and Active Directory App permissions, creating user domain group accounts, and user’s passwords, logins.
• Evaluated, tests, and made recommendations on new upgrades to hardware, OS, network and application
• Configuration of settings (TCP/IP) that facilitate the PCs connection to the networks on XP & Win 2003
• Support integration of company systems into customer production environments using industry standard software tools and protocols. Managed a team of 5 people in the IT Facilities Department for Healthcare
• Work with the Helpdesk group to provide PC Support experience with emphasis in performance analysis, continuous quality improvement, and statistical analysis preferred.
• Network Maintenance - including diagnosis, troubleshooting, correction of network issues and data availability.
• Provided in house warranty and break fix work on HP servers, Compaq, and IBM desktop equipment.