Skills

Technical Skills

OS Windows 2000- XP, Vista, Windows 7 8, UNIX and Linux environments.

Software Active Directory, MS Office 2010, Remedy, HP Open View, Net Cool, Visio, Incident tracker, Visionapp Remote Desktop 2010, JIRA ticketing, Siebel ticketing, BMC Remedy, VNC Viewer, PCAnywhere, Numara Incident Tracker, HiDef, Rivermine, Intercall, Serena Business Mashups, HP Server Administrator, HP Network Administrator, Splunk, Win Server 2003-2008.

Monitoring WUG What's Up Gold , IBM Tivoli Enterprise Console, Site scope, Orion,

Keynotes, Keepass, Gomez, Cacti and Zenoss Enterprise, Open View.

Work Experience

Confidential

Data Center / Network Engineer

• Provide support being remote hands, eyes and ears for the Customer.
• Part of a Major Network Upgrade conducted Replaced Cisco 2960 w/ Nexus 2K 5K switches
• Coordinated scheduling of emergency, and scheduled network maintenance activities with Telco Carriers, Vendors and Customers.
• Monitor and perform administrative duties on multiple platforms consisting of, but not limited to: Solaris, Linux, AIX, Windows Servers 2000, 2003 2008 , Windows XP, Windows 7 Professional, IIS, MSSQL and Microsoft Exchange environments.
• Installation and Monitoring of Servers, Storage devices and Network Gear Routers, Switches as required by various groups.
• Created internal trouble tickets using Remedy.
• Installation and Monitoring PDU's PSU's.
• Experience with DHCP, DNS, routers, firewall issues
• Work with Storage Units: Nimble, Netapp 3PAR Monitoring, drive swaps
• Develop Standard Operating Procedures SOPs for resolving critical and company-sensitive issues.
• Configure switch ports for hosts per request Cisco, Foundry, Juniper, IBM
• Hardware Break/Fix of various flavors of Dell PowerEdge Servers 1950,2850,R610, 620,720xd
• Performed configuration changes to network switches as requested by System owners Site Operations personnel.
• Manage work and priorities through ticketing system.
• Assure security of facility and manage vendor access.
• Provide 24/7 oncall coverage on rotating schedule.
• Install / Replace hot swappable drives in devices as requested.
• Install / run / test cables including copper and Fiber as requested by customers.

Confidential

Production Engineer Operations Service Center.

• Provide Tier 1 support of Network Operations to include monitoring of network devices and circuits via Zenoss monitoring system, to ensure Network performance.
• Coordinated scheduling of emergency, and scheduled network maintenance activities with Telco Carriers and hardware Vendors.
• Provide Tier 1-2 support to Consumer Web operations and Professional Web operations. To include monitoring of Web applications and Web servers to ensure optimal system performance and user experience.
• Application deployment requests to QA, Performance, Production, Disaster Recovery environments, in support of Consumer Web operations and Professional Web operations.
• Develop Standard Operating Procedures SOPs for resolving critical and company-sensitive issues.
• Created internal trouble tickets using Remedy.
• Configure switch ports for hosts per request Cisco, Foundry, Juniper, IBM
• Hardware Break/Fix of various flavors of Dell PowerEdge Servers.
• Monitor Telco circuits T1's DS3 and open tickets with Vendor for RFO.
• Create Conference Call accounts for users Hi-Def, Intercall Rivermine
• Performed configuration changes to network switches and vpn's as requested by System owners Site Operations personnel.
• Send out Status reports on outages as per SLA.
• Prepare and send shift report with status of on-going issues/ outages during shift for on-coming shift and upper management.

Confidential

Network Operations Center Engineer II

• Monitor and perform administrative duties on multiple platforms consisting of, but not limited to: Solaris, Linux, AIX, Windows Servers 2000, 2003 2008 , Windows XP, Windows 7 Professional, IIS, MSSQL and Microsoft Exchange environments.
• Worked with SQL Databases. Retrieve, move and restore Databases for customers.
• Worked with VMware.
• Troubleshoot critical alarms, diagnose problems, determine course of action, repair and/or escalate to respective groups / individuals.
• Responsible for troubleshooting/correcting/escalating customer email/webmail and web hosting issues.
• Experience with DHCP, DNS, routers, firewall issues
• Performs user account administration on multiple platforms Active Directory
• Handles any and all hardware and software-related transactions for the company server environment.Created internal trouble tickets using Remedy.
• Develop Standard Operating Procedures SOPs for resolving critical and company-sensitive issues.
• Responsible for creation and submission of detailed daily activity report's for the CTO, VP of Network Operations and Manager's.
• Interact with multiple vendors on a daily basis. Warranties, SLA's
• Interact on a daily basis with corporate staff on all levels Managers, NetOps, SA's and DBA's
• Responsible for arranging local, regional, national and international conference calls / bridges to resolve critical outages or platform maintenance.
• Prepare status reports of the Network Activity for VP- Operations, NOC Managers and NOC Personals on any current Critical outages / maintenance.
• Resolve customer opened SR's space issues, login's, DB recovery / DB shuffle
• Escalate critical customer issues to respective teams.
• Responsible for ordering replacement parts from Vendors drives, power supply's etc.
• Monitor all Network devices Routers, Firewalls, Switches, AP's, OOB for alarms on outages and network attacks.

Confidential

NOC Engineer.

• Monitor the internet and phone services provided to servicemen and guests at the hospitality facilities on US Air force Bases US and overseas

• Monitor and Troubleshoot all Network Equipment Routers, Servers, Switches, DSL Modems and Wireless Access points
• Monitor and troubleshoot Network Gateways PFSense, IP3, Nomadix 3000
• Cisco Call Manager Publisher / Subscriber
• Nevotek PMS Property Management System
• Monitor and Troubleshoot Vendor installed Routers and Modems Verizon, AT T, Quest
• Troubleshoot internet connectivity issues with guests over phone.
• Troubleshoot / configure devices with Techs onsite.
• Escalate and open trouble tickets for unresolved issue to Engineers and Site Techs.
• Prepare shift reports and turnovers for on-coming shift.

Confidential

Consultant

• Teach/mentor one-on-one and in a group of 2 to 6 students in: A , Network Office 2k3.
• Update/install switches/routers/hubs for network connectivity for 30 PCs.
• Resolve and troubleshoot student s issues with hardware, software and operating systems.
• Recommend, evaluate and purchased IT assets to keep up to date with current technology.
• Maintain inventory of all 3Soft USA Inc. IT Inventory using Microsoft Excel.

Confidential

Network / Help Desk Team Lead

• Project Team lead for a 2M corporate phone migration Siemens digital to Avaya VoIP for over 10,000 users nationwide all AOL campuses.
• Engaged in complex deployments of Avaya VoIP, Cisco, Foundry, Sun systems, EMC, Tandem, HP and Bay equipment for 9 Data Centers across the US.
• Install LAN, WAN and Wireless Networks.
• De-commission of SLA or Non-functional Network Equipment and Cables.
• Install, manage and maintain structure cable infrastructure for Data Centers and Office buildings nationwide for data/voice, satellite TV and wireless access points.
• Co-ordinate daily moves and changes with Facilities and Internal Computing.
• Managed User Accounts Add to groups, passwords and permissions.
• Desktops Laptops Break /Fix, upgrades, SLA on Leased Equipment.
• Install Troubleshoot Network Printers.
• Weekly meetings with IC and Facilities pertaining to Campus Changes.
• Installed and maintain all cable installation for security cameras and access badge readers for six AOL campuses located in Northern Virginia.
• Resolved PBX phone system issues and performed general punch-down block maintenance.
• Install, Terminate and Test Cables Cat3, Cat5, 5e, Cat6, Cat7, Fiber Optics.
• X-connects for Analog lines for Fax Machines and Polycom Star phones.
• Maintained detailed documentation of network changes and user account access.
• Make recommendations / suggestions for System upgrades.

Confidential

Network Technician / Systems Administrator.

• Conducted site survey with post Commander of U.S. Army National Guard DTTP Program
• Presented and supplied VISIO diagrams, charts, etc to Post Personnel.
• Served as Team Lead of 10 Contractors to migrate from Win 95 to Win 2000 for over 1000 desktops.
• Installed Distance Learning network classrooms for U.S. Army National Guard Western Region . PC's, Servers, AV/VTC Multi Media Systems for DTTP Federal Program.
• Setup and troubleshoot multimedia, and VTC equipment ATM, KVM switches, terminal servers, Creston Units, video casters/video cache cameras and UPS .
• Provided Tier II Tech support via Phone, Email and VTC.

Confidential

Network Surveillance Technician

• Monitored Network connectivity LAN / WAN using Net cool.
• Created internal trouble tickets using Remedy.
• Identified source of fault/problem and troubleshoot for fixes or escalate to appropriate departments/groups.
• Opened external tickets with Telco's/Vendors and escalate trouble according to priority or Service Level Agreements SLA's .
• Configure and deploy Cisco routers, Switches, Servers and Desktop PC's.

Confidential

Field Technician

• Served as a Team Lead for six structure cable installers.
• Interacted and maintained a client/customer relationship.
• Prepared reports for weekly fielding meetings with office managers.
• Made recommendations/suggestions to client / customer.
• Conducted pre installation site survey.
• Installed Network racks with cable ladders and equipment designed for it.
• Installed Copper, Fiber and Power cables in cable racks, conduits, ceilings etc.
• Terminated DSO DS1 in Telco closets on 1030, 66 block and DSX1 panels.
• Fabricated and test CAT 5 Ethernet patch cables.
• Rack / Stack Routers, Switches and Hubs in Data Center for client.