SUMMARY:

• Cisco Certified Voice Professional with extensive experience configuring, and implementing of large - scale, enterprise wide, state-of-the-art telecommunication systems. Experience supporting Government, Healthcare, Hospitality, Banking, and Real Estate company environments. Designed and delivered classes for Telecom technicians and engineers, providing detailed information concerning installation and maintenance of PBX, T-1 Equipment, batteries and voice mail. Have over 50 s on different PBX systems. A background in Broadcast electronics and software applications encompassing web development to rack and stack projects with cable infrastructure. Has first class broadcast radio license and have worked on microwave and satellite deployments of VOIP and data.
• Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies. Adept in communicating with technical and non-technical audiences, developing system documentation to meet the needs of dynamic and continuously changing environments. Thrives in fast-paced environments with limited time lines from concept to production.

TECHNICAL SKILLS:

Cisco clustered environment: Models 7815, 7825, 7828, 7835 and 243. Familiar with, Vsphere ESXI 5.5 and 6 environment.Network Switches:

Core Switches; 3600, 4500 e: series, 7200; 3560-x, 3750-x stacked 4K Nexus.

Routers: 3945, 2800, 2911 routers mostly 12.4 and 15 IOS; Configured as MGCP, H323 and SIP CUBE; set up as SRST with PRI and or FXS and FXO; VG router 202, 204, 224, and have deployed all of the above, in varying degrees, over Metro Ethernet, satellite.

Network: EIGRP, OSPF, RIP, ISISHave worked on the call manager express telephony service loaded on the 2811, the 520 and 500Troubleshooting endpoints, Phones, ATA. VG, Clients, Wireless Lan Adapters, cell adapters.Deployed Jabber on Iphone and Android many different desktop clients to include UC One using IM and Presence.

Cisco clustered environment: Models 7815, 7825, 7828, 7835 and 243. Familiar with, Vsphere ESXI 5.5 and 6 environment.Windows version of call manager 4.1 to 5.2 and 6,7,8,9, 10, 11 on the Linux appliancesUnity, and Call Manager now Unity Connection experienceWork experience on UCCX 10 product, Broadworks, Broadsoft dashboard. Packet-Smart

Tools: SolarWinds, Empirix hammer, Wireshark, Teletronics IRIS, RTMT, debug, CLI, punch down tools, drop and insert tool, loopback, wire mappers or testers, penta scanners, OTDR, Toner trackers, data scopes, data hand testers Microwave and satellite deployments of VOIP and data over idirect, and Riverbed.

PROFESSIONAL EXPERIENCE:

Confidential

System Administrator

Responsibilities:

• Sr. Voice Support and implementation, projects and deployments, UCUM, UCCX, IM&P, Unity
• Working on New Cluster Deployment in Houston major upgrade instituting +E.164 Dialing and CUBE.

Confidential

VOIP SUPPORT ENGINEER

Responsibilities:

• Hosted PBX support of major vendors Verizon, AT&T, XO on deployment, and service of internet applications. Using a client based interface API to Broadworks Platform.
• NOC environment, using Packet-Smart, Sniffers, call histories, and Wireshark to diagnose sip and rtp packets to resolve issues of no service to incidental call drops and corrupted audio.
• Investigate providers’ problems, such as Polycom firmware, VPN over MGCP, and Broadworks issues.

Confidential

VOIP ENGINEER

Responsibilities:

• IPSG Telephone Group Commercial Division. Troubleshooting and installation Cisco call manager Equipment and Network devices.
• Support the State of Alaska’s VOIP and network consisting of three call manager clusters.
• Support Commercial installations of call manager Business Edition 6000. Satellite deployment of IP telephony.

Confidential

SATELITE NOC VOIP Engineer

Responsibilities:

• Hired as a Voice Expert to work on SpaWar MWR caf voice set up. The system consists of two
• Separate Asterisk phone systems one with 4 sip servers and one standalone system.
• Cisco 79XX and Linksys SPA9XX phones. The entire network is from downrange earth stations
• Idirect modems as the dhcp server, Riverbed and PaloAlto hardware for caching and firewall.

Confidential

VOIP Engineer

Responsibilities:

• Work NOC center using Remedy ticket System as an NA and VOIP specialist configure the Cisco Call Manager; troubleshoot issues with computers, infrastructure, Telephone terminals and network issues.
• Security +, 40hr. IA Awareness, CRC less than 6 months.
• Documented topologies, and tutorials for phone administration using Visio.

Confidential - Mountain View, CA

Owner

Responsibilities:

• Bid, sold, designed and managed the installation of data infrastructure, PBX and voice mail systems.
• Installations incorporated hundreds of lines and complex situations, including PRI, Frame Relay, and VOIP.
• Scheduled and provided moves, adds’, and changes (MAC).
• Managed 12 full time employees and up to 20 additional temporary employees.
• Technical expert supporting all of the technical aspects of programming and system integration for unified messaging.
• Ensured compliance with all Confidential, Confidential and Confidential guidelines as a C-7 Licensee.
• Operated as a technical support Engineer in several Bay Area startups: