OBJECTIVE:

• A position to utilize my technical troubleshooting skills to their fullest being efficient and contributing, while learning in an encouraging environment to expand these skills and learn new ones.

TECHNICAL SKILLS:

Skills: Active directory, group policy, Microsoft Exchange 2003/2010, IIS7, IIS6, FTP, SFTP,VMWare,Zabbix Monitoring CitrixXen, VirtualBox, Microsoft Virtual PC. LANDesk management, Terminal Server 20 bit, Windows 7/XP, Mac OSX / IOS devices, Spiceworks ticketing, Helpstar ticketing, Cisco Call Manager, Cisco Unity, Cisco Desktop Phones, Skype/Apple TV as conference room equipment, wireless technologies, Amazon Web Services, CentOS/Redhat

PROFESSIONAL EXPERIENCE:

Windows System Administrator

Confidential . Allentown, PA

Responsibilities:

• Windows Server 2008/2012 including its installation, configuration and maintenance.
• Setup, configuration, and support of web services (IIS), relational databases (MSSQL), e - mail servers (Exchange), backups, system analysis and performance tuning.
• Various DataCenter maintenance responsibilities
• Nagios Monitoring
• Complex hosting analyst for multiple clients
• Support domain level functions, DNS, DHCP
• Support networking functions, LAN, DNS, load balancers, VPNs, and firewalls
• Familiarity of high availability environments such as database architectures using methods such as mirroring, replication or clusters.
• SSL management for multiple websites and companies
• Knowledge of NAS and SAN technology
• VMWare configuration and administration

Server Support Specialist

Confidential, Parsippany, NJ

Responsibilities:

• Install and maintain infrastructure configurations.
• Amazon Web Services environment setup and administration
• Support domain level functions, DNS, DHCP
• Virtualization including VMWare, Xen, and Hyper-V
• Implementation of Alfresco Content Management system for business use
• Build and deploy windows 2008R2 2012
• Installation of IIS and SQL for application development
• Build, deploy, and maintain Exchange 2010 environment including migration from 2003 and DR
• SSL management for multiple websites
• Symantec AV across all servers in multiple domains
• Support network and server issues on 24x7 basis
• Apply service packs and security patches with minimum interruptions in service
• Maintain and upgrade hardware with minimum interruptions in service
• Teir3 support of development, quality control, desktop and helpdesk staff
• Alertra Website Monitoring
• Zabbix Server Monirtoring

Technical Systems Support Specialist

Confidential, Parsippany, NJ

Responsibilities:

• Assisted in domain transition for acquired 650 employee call center, Confidential CMR, including employee .
• Configuring of acquired company's software for deployment.
• Lead and train New Jersey desktop team post transition.
• Implemented terminal server bit with management tools for New Jersey desktop team.
• Primary point of contact for acquired call center technical assistance and troubleshooting.
• Supported companywide transition to IOS devices
• Orchestrated migrating users to Microsoft Exchange 2010 accounts.
• Deployment of IOS devices including application set up, I-Cloud backup.
• Researched and implemented disabling of non-approved access.
• Researched and implemented IOS application which allows for complete remote administration of Active Directory.
• Primary point of contact for IOS support including end-user of business appropriate usage.
• Responsible for patching and maintenance of secondary domain Exchange and file servers.
• Introduced online backup eliminating failures of windows disk backups
• File Share and Group Policy administration via Active Directory for all departments.
• Configured 64-bit Terminal Server used in financial software upgrade.
• Configure additional 64-bit Terminal Servers for company-wide implementation.
• Assist server team with backup and maintenance and act as a liaison between networking, server, and desktop teams to ensure effective communication and teamwork between groups.
• Developed and maintain relationships with various business units to ensure software conforms to needs and standards
• Interface directly with multiple teams in order to provide a high quality desktop experience.
• Communicate progress and status to multiple teams, management, and executives.
• Research and recommend new technologies and tools for the IT team to be successful in supporting environment.
• Provide solutions and to relevant parties including management, IT Analysts, Business Organizations and Operations.
• Technical lead for Desktop team
• Provide level II support to technical support analysts as needed to resolve outstanding issues.

Technical Systems Support Analyst

Confidential, Parsippany, NJ

Responsibilities:

• Secured wireless access points company-wide.
• Windows 7 implementation and testing
• Introduced InstallFree virtualization software.
• Maintain and support LANDesk Core Server
• Implemented LANDesk anti-virus to replace Symantec anti-virus company-wide in order to conserve company resources.
• Active directory migration project deployment of all PC's to domain and specified organizational units as well as user profile migration.
• Train all new IT employees with standards and procedures.
• Researched and implemented Spiceworks Ticket System to replace Service Desk Ticket System in order to conserve company resources.
• Restoration of deleted files and folders per user requests

IT Support Analyst

Confidential, Parsippany, NJ

Responsibilities:

• Primary point of contact for providing support to the client community for all computer hardware and software related issues.
• Communicate all IT activities and policies to the end user community; provide and develop materials.
• Maintain and update images for desktops and laptops (Norton Ghost and open source Clonezilla

Confidential, Parsippany, NJ

Responsibilities:

• Tape Librarian responsible for off-site removal of data used with Tivoli ISC and daily Tivoli tape rotation.