Converged Infrastructure Administrator Resume

SUMMARY:

TECHNICAL SKILLS:

Operating Systems: Win 2008, Win 2003, Win 2000, Win 9x/XP/Vista/7, Mac OS X, Kali Linux

Protocol: SMTP, TCP/IP, LDAP, Kerberos, RDP, IPSec, DNS, HTTP, FTP, TFTP, DHCP, EIGRP, OSPF, BGP

Virtualization: VMware, Virtual Box

AntiVirus: Symantec Antivirus, Trend Micro

Software Packages: MS Office 2010/2007, Active Directory, Microsoft Outlook, Lotus Notes 6.5/8.5, DELL KACE 1000/2000

Network Security: Cisco Routers, Switches, and Firewalls

Ticketing Tools: Remedy, HP Peregrine Service Center, HP Service Manager, Cherwell

PROFESSIONAL EXPERIENCE:

Confidential

Converged Infrastructure Administrator

Responsibilities:

I am responsible for monitoring the network to ensure a high level of uptime for all of Confidential ’s locations. Monitoring wireless access points via Cisco Prime, troubleshooting load balancing through Cisco ANM, reviewing logs through Splunk, escalating Remedy tickets to the proper groups and ensuring resolution of incidents.
Troubleshoot Cisco network devices when a node or link is down.
Monitor network through HP Network Node Manager to ensure all nodes and links are operational. Contact ISPs to open trouble tickets in case of circuit outage or circuit bounce and investigate the cause.

Confidential

Systems Engineer

Responsibilities:

Confidential

Senior IS Technician

Responsibilities:

Confidential

IS Technician

Responsibilities:

Confidential

Electronic Sales Representative

Responsibilities:

Contracted with Epson America provided customer facing solutions to home, office and creative printing and scanning needs while practicing ethical business practices. Assisting existing customers in troubleshooting technical issues. Proactively trained retail sales associates and management on product features, benefits and also good selling practices when approaching potential customers.
Assisting of Hardware/Software issues for customers, train retail store associates and managers of product features and benefits.

Confidential

Online Customer Service Representative

Responsibilities:

Responsible for various online banking related tasks including assisting customers in application process for new accounts, online account access, troubleshooting of connection issues to the website.
Assisted both Consumer and Business banking customers with banking needs including the use and troubleshooting of financial software such as Microsoft Money, Quicken and QuickBooks.

Confidential

Computer Sales Supervisor

Responsibilities:

Supervise department, train new sales associates and technical lead for department, also meeting and exceeding weekly sales projections/goals.