PROFESSIONAL SUMMARY:

• Extensive experience spanning 20 years in software and telecommunications, covering wide range of solutions and services around the world.
• Ample experience in Software Deployment, Quality Processes, Project Planning and Process Documentation. Particularly strong skills in Deployment Planning, Project Management and Customer Support. Operations, multi - system integration, detailed specifications and technical writing skills.
• Excellent verbal and written communications skills.
• Good relationship-building with Customers and Management.
• Able to coordinate amongst virtual teams across countries, fields and cultures.
• Excellent ability to plan, prioritize and multi-task. Ability to work independently.
• Experience in all aspects of the Telecom industry: Wireless, Transport, and Switching.

TECHNICAL SKILLS:

Professional skills: Extensive experience as Deployment Manager for Confidential in Saudi Arabia, Europe and Latin America. Ultimately accountable for the successful deployment and customer acceptance of telecom systems. Responsible for planning and leading software deployments of enterprise systems in a worldwide environment. Strict in following established processes for deployment. Application of Telecommunications Management Network (TMN, e - TOM, ITIL) principles to service provider and enterprise networks.

Operations: Detailed understanding of Telecommunications services and processes and required system capabilities in support of enterprise, small/medium business and consumer services in ILEC/PTT and CLEC environments

Analytical: Definition and preparation of deployment plans, Reports to management, Project plans and documentation.Roll back plans. Requirements collection, Business Process Analysis. Experience in principles of the software development life cycle (SDLC)

Leadership: Technical Manager, Product/Program Manager, Lead Engineer. Familiarity with Systems, Tools and Technologies.

Software: OSS/BSS. Billing and Charging, Provisioning, Service Assurance / Fault management, Trouble Ticketing, CRM, Order Management, Work flow, and Mediation systems. Call Center and NOC operations. CDMA, SONET/SDH, ATM, ADSL, familiar with IP routing protocols, Private Line, Frame Relay, VoIP. Unix/C, Oracle. Technical writing, customization and development specs documents, strong software development experience (C, C++, database/SQL, UNIX, ksh scripting). Very knowledgeable and proficient in MS Office tools, Word, PowerPoint, Excel, function point tools, Outlook, and MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

IT CONSULTANT

Responsibilities:

• IT consultant Confidential .Systems and solutions Architect, part of a multi-tier systems team working in a Services Management Platform(OSS/BSS), to automate customer ordering fulfillment.We developed layover architecture from existing provisioning systems, to provide customers’ configuration DB and complete ordering life cycle (including Billing). We worked under ITIL and e-Tom standards.
• This platform is to cover all existing and future Confidential products and services. My job included design and develop architecture solutions for the products as they were integrated into the platform.
• Lead the conceptualization, developed solution architecture, and managed the team designing a next generation telecommunications network for the city of Quito, Ecuador. Fiber Optics (SDH)and LTE based, included the state of the art telecommunications services: VoIP, data, and videoconferencing.Operations manager andTechnical advisor for the local Confidential and Mobile’s Company with Confidential /EVDO wireless network.I was involved in Business Analysis and Systems Engineering for both companies.
• The applications included: market research, promotion campaigns services, and bar codes based on SMS and MMS via Mobile phones (WAP Technology).Also, I was in charge of deployment and delivery of the applications, as well as overall customer interaction, requirements collection, planned deployment, solution verification and acceptance.

Confidential

Responsibilities:

• Project Manager and Technical lead for the deployment of DSLAM equipment over an ATM network. Planning and managing all aspects of the implementation, configuration, customer acceptance and local technicians. This project was completed under budget ahead of schedule with a very high level of satisfaction from the end customers.

Confidential

Deployment/Pre-Sales manager

Responsibilities:

• Responsible for all aspects of the implementation and configuration, like surveillance, performance monitoring, alarm correlation, testing, diagnostics. All projects were completed successfully.
• Complete Deployment Planning, including the required hardware, software and Confidential . MOP and SOW documentation. Mentoring and technical support to local teams and sales department members
• Major contributor for Solution Architecture in proactive proposals and RFI/RFP responses in the region.

Confidential

Deployment manager

Responsibilities:

• Responsible for planning and deployment of Confidential ’s SDH provisioning OSS, deployed Confidential the Confidential ’s Confidential . Completed Customer Acceptance and booked revenue in excess of USD 13M.
• Led OS Deployment Team - Managed the complete installation of the system, including the required hardware, software and Confidential, both in the laboratory of the company while performing tests, and later, in company’s facilities for final acceptance
• Project Manager for the complete deployment, including setting implementation and testing plans, MOP and SOW documentation, reports and metrics to local managers as well as Confidential in the US. As well as planning and coordination for putting the system into service, including the identification of required resources (equipment and personnel), loading the database, personnel, etc.
• Responsible for integration of the Transport OSS into the NOC operations for the Confidential, including the Video Wall integration and trouble ticketing interface requirements first and implementation later.

Confidential, Columbus, OH

Member of Technical Staff

Responsibilities:

• Developed, documented and implemented the stage testing in laboratories in the US
• Programming in C, and shell script under UNIX for HP workstations.
• System deployment in Belgium, including hardware (100+ WS), software, integration testing and acceptance by the customer and for local technicians.

Confidential, Columbus, OH and Alpharetta, GA

Member of Technical Staff

Responsibilities:

• Programming in C, and shell script, PERL under UNIX, for a large Confidential &T Surveillance project.
• Programming in C, SQL and shell script under UNIX, for a Transport Mechanized Systems for Confidential &T and Confidential
• In charge of automated testing procedures and tools.
• Experience in principles of the software development life cycle (SDLC)