TECHNICAL SKILLS:

Operating Systems: Windows (9X/NT/2000/XP/Server 2003/2008), Red Hat Enterprise Linux

Hardware: Cisco uBR 7100; Arris Cadent C3 CMTS, Dell PowerEdge Servers, PCs, WAPsSoftware: MS Active Directory, Avaya IP Office Manager 6.1, MS Office Suite, Visio, Light Touch, CloneZilla

Networking: TCP/IP, LAN/WLAN/WAN, RIP, OSPF, VoIP, VLAN, DHCP, DNS, SNMP, WINS, Ethernet, RF

Cisco: BBSM; Cisco 2600/2800; 6500/3750/3550 ; Route - maps, PBR, EIGRP, CDP, ACL s, STP, RSTP

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Network Engineer

Responsibilities:

• Provide enterprise network support for data center migration activities
• IP management via Alcatel - Lucent VitalQIP v. 7.2
• Provide DNS configuration, migration and script creation to support data center networks
• Verify port configuration on Cisco Nexus 5000 and 7000 series switches
• Service ticket resolution utilizing Tivoli Service Desk and Perigrine Service Center Client v 6.2

Confidential, Phoenix, AZ

System Support Technician

Responsibilities:

• Provide network device configuration and troubleshooting for operating system and network hardware.
• Served as technical contact on WAN Link upgrade project
• Provided on - site technical administration for VoIP Avaya IP Office Manager 6.1
• Provide network administration for 2 separate data network (Campus/Administrative) comprised of 225+ nodes.

Confidential, Las Vegas, NV

Technical Analyst

Responsibilities:

• Perform remote troubleshooting for hardware/software related problems on Dell personal computers and laptops.
• Perform hardware/software installation and upgrades as well as PC hardware repair for Confidential support personal.
• Provide network device configuration and troubleshooting for proprietary healthcare related IT infrastructure.
• Respond, document, prioritize, and resolve service requests via Remedy Incident Management Software.

Confidential, Las Vegas, NV

Financial Services Agent

Responsibilities:

• • Licensed agent marketing insurance and investment products.

Confidential, Las Vegas, NV

Senior Technical Support Engineer

Responsibilities:

• Provide hands - on onsite IT technical support and network administration with responsibility for the full lifecycle of online and offline incidents and problems. Support enterprise Windows client & server applications (.NET, XP Tablet, XP Embedded, Windows 2003 Server, 802.11a/b/g).
• Implement all TimePlay software releases - ensuring application build deployments are properly tested and implemented on-site.
• Ensure day-to-day operations run smoothly and flawlessly, supporting all live show operators.
• Responsible for any hardware/platform/content support issues.
• Responsible for all on-site support and maintenance activities this includes the execution of periodic data backups, network monitoring and server and handheld hardware and software maintenance.
• Analyzing and reporting on call performance and server health checks.
• Resolve incidents and problems both directly and through technical escalation.
• Performed complete network analysis and documented complete disaster recovery and network security policy. This included hardware and network evaluation, back-up and recovery policies, and Network Access Control procedures and implementation strategies.

Confidential, Las Vegas, NV

Network Engineer

Responsibilities:

• Provided data network analysis, documentation, and upgrade support.
• Perform physical network analysis of Hybrid Fiber - Coax High Speed Data Network to include all network devices and billing models.
• Document current network architecture and proposed network upgrades utilizing customized Microsoft Excel spreadsheets and Visio Network Diagrams.
• Configure, stage, and test Sun Sunfire X2100 Servers for proper operation and real-time billing.
• Track and update process of multiple simultaneous network upgrades utilizing Microsoft Project software.

Confidential, Las Vegas, NV

Network Engineer

Responsibilities:

• Troubleshoot Nextnet Wireless Base Stations, Foundry 2402/4802 switches, Dragon Wave Point - to-Point Microwaves, and Omni Network Controller units at Levels I and II of the OSI Layer.
• Create and verify configurations for Foundry Switches and Point-to-Point Microwave Links.
• Provide technical support and network analysis for on-site field technicians during network augmentation and during initial launch of live sites into the network
• Verify remote management via SNMP configuration and security configuration to include RADIUS client account creation and verification as well as password policies of all network equipment at wireless tower locations for nationwide markets.

Confidential, Las Vegas, NV

Field Support Engineer

Responsibilities:

• Deploy and administer Windows XP Pro and Server 2003 client server solutions.
• Provide complex, high - level technical troubleshooting for product line with a focus on software solutions including CJS, CIS, and Casino Link Media.
• Ensure PGIC applications effectively run and interact with various platforms/equipment while identifying optimal performance, security and reliability.
• Prepare and maintain documentation including but not limited to expense reports, site surveys, licensing, and PGI product installation, configuration, security, backup and recovery.

Confidential, Henderson, NV

Transport & Data Technician

Responsibilities:

• Design and manage complex IP based networks for the largest casino resorts in the world.
• Performed network traffic captures and analysis utilizing Ethereal.
• Performed product research and evaluations for network hardware components.
• Setup and maintain large wireless, cable modem, and switched hotel networks.
• Create and present network troubleshooting and installation procedures and documentation.
• Level III technical support for installation, field service, and data support call center units.
• Utilized and maintained basic scripts for server tuning and troubleshooting.