SUMMARY

• 11+ years of experience in infrastructure services primarly on application packaging, Application virtualization and application deployment.
• Managed Microsoft SCCM deployments in a large - scale global environment of 20,000+ users; oversaw deployments of large and complex applications targeted for mass audience.
• Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations
• Possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
• Infrastructure migration from SCCM to LANDesk.
• Experience with LANDesk 9.6 SP2 for Software distribution, Patch Management, Asset Intelligence, SLM, Role based Administration, LANDesk Workspace& Portal Manager.
• SCCM and LANDesk preferred servers administration
• Expert in packaging Vendor and inhouse applications using tools like Adminstudio, InstallShield, Wise Package Studio, Symantec Workspace Virtualization and Application Virtualization (App V).
• Experience in using Transforms (MST), Patches (MSP) and Merge Modules etc. using MSI’s
• Familiarity with Operating Systems Deployment using SCCM, WAIK, ImageX & MDT.
• Experience with virtual application technologies, such as XenApp, AppV, ThinApp, Symantec Workspace Virtualization, VMWare ESX & Hyper-V.
• Experience in Citrix XenDesktop / XenApp designing, installing, configuring, managing, and troubleshooting Citrix server
• Experience in Quality Assurance(QA), Peer review, Functional and UAT Testing of the applications.
• Experience in scripting using VBScript, Batch scripts, AutoIT and PowerShell.
• Experience with supporting & updating Anti-Virus and Encryption Applications like Sophos.
• Knowledge of Microsoft server management tools including Active Directory, DHCP, DNS, IIS, File and Folder permissions management and others.
• Working experience with Group Policy Objects (GPO)
• Experience in VDI using VMWare products like Workstation & vSphere.
• Worked on Change Management tools like HP Service Manager, ServiceNow & LANDesk service desk.
• Experience in leading a team & participate in hiring activities.

TECHNICAL SKILLS

Operating Systems: Windows XP\Windows VISTA\Win7\Win 10\Win 2003, 2008, 2012 Server

Deployment Tools: SCCM 2007/2012,MDT, LanDesk 9.6

Software Packaging: Installshield,Wise Package Studio,Flexera Adminstudio

Virtualization: Symantec Workspace Virtualization, Application Virtualization (App V)

Citrix: ThinApp, XenApp, XenDesktop

VMWare: vSphere, Virtal Server, Hyper-V,ESX

Debugging Tools: Process Monitor, Orca, FILEMON, REGMON, Picture Taker,Installrite

Scripting: VB script, Wise Scripting, SMS Installer, PowerShell,Batch Script

IT ServiceManagement: HP Service Manager, ServiceNow &LANDesk service desk

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Systems Management Analyst

Environment: SCCM 2012,LanDesk 9.6, Active Directory, Installshield, Adminstudio, App-V

Operating System: - Windows 2003, 2008, 2012 & Win 7

Responsibilities:

• SCCM 2012 is used for deploying Virtual(App - V),packaged(MSI) applications and in-house applications.
• Adminstudio & Installshield are used to create MSI packages.
• Microsoft Application Virtualization (App-V) is used to create virtual applications.
• Infrastructure migrated from SCCM to LANDesk 9.6, decommissioned SCCM servers and configured LANDesk preferred servers for all the sites without any impact to the end users.
• Deployed LANDesk Agents to unmanaged devices, automated the agent deployment using Rapid Deployment.
• Patch Management: Test and rollout Patches after Patch Tuesday and make sure that all endpoints got the patches deployed successfully.
• Troubleshoot deployment Issues for software packages.
• UAT testing with the test user group and getting approval from the application owners to release the packages to production using a Change Order(CO).
• Experience with Application Streaming and publishing Streaming profiles for user access.
• Generate audit reports for License applications and for Adhoc requests from other IT Teams.
• Handling the network issues during package replication & deployment.

Confidential, Wilmington, DE

Environment: SCCM 2007 & 2012, Active Directory, Installshield, VB Script, App V

Operating System: - Windows XP, Windows 2003 & 2008,Win 7

Responsibilities:

• Administered SCCM hierarchy and servers on a daily basis, client health, patch Tuesdays, reporting to management on assets as well as software licenses.
• Deployed and Configured new sites Servers and roles
• Designed custom software distribution packages, Apllications & Collections to be distributed via SCCM.
• Deployment of Operating system (Windows 7) via SCCM 2012 as well as MDT.
• Windows XP and Windows 7 migration readiness assessment using the Application Compatibility Toolkit and ChangeBase.
• App-v 4.6 Installation and Integration into SCCM 2007 for Application Sequencing, Packaging and Streaming to ConfigMgr/App-V clients
• Creation of custom SQL Reports as needed
• Create MSI packages using tools like Adminstudio, Installshield and wise package studio.
• Handle/troubleshoot the installation failure / production failure in the user’s environment.
• Perform quality assurance for the packages that were created before approving them for UAT.
• ServiceNow - Handling incident & Change tickets
• Release Management - Review Implementation plan, Initial Release Assessment, Go/No Go meeting, Implementation and PIR (Post Implementation Review)

Assistant Systems Engineer

Environment: SMS Installer, Wise Package Studio, MDT, Citrix

Operating System: - Windows XP, Windows VISTA

Responsibilities:

• Built, deployed, and maintained standard and custom Windows images for all PCs and laptops in the company using the Microsoft Deployment Toolkit and SMS.
• Developed processes to migrate user data and backup application data.
• OSD deployment of Windows Visa utilizing the SMS/MDT integration process
• Implemented Bitlocker encryption
• Streamlining the process for packaging and image creation incorporating the best practices
• Implemented Citrix PS4 and XenDesktop Infrastructure
• Manual patching for all the internal VMware servers and workstations.
• Creation of packages for both XP and VISTA as per the requirement using Wise Package Studio
• Setting up Application Compatibility testing lab for VISTA

Engineer System Support

Environment: Wise Package Studio, AutoIT, VBScript, SMS

Operating System: - Windows XP

Reponsibilities:

• AutoIT script to automate few applications and deploy it using SMS.
• Wise package studio is used to create software packages.
• Published applications in Citrix and provisioned to the users.
• Worked on Various applications to build MSI packages and using transforms(MST); Patches(MSP)according to the package requirement
• Created transforms(.MST)with Tuner and Developed to run alongside the original vendor Windows Installer setup package(.MSI)during deployment to add data and to allow future patching and updating.
• Customized using VBScript and incorporated them into custom actions for desktop applications while packaging
• Quality Assurance for the applications before moving them to UAT.

Software Engineer

Environment: Wise for Windows Installer, VDI,VB Script,Batch Script

Operating System: - Windows 2000

Responsibilities:

• Rollout of critical applications like Bloomberg, FACTSet,SAP,HummingBird to the Traders desktop.
• Migrated the existing legacy packages to MSI installers.
• QA testing for all the legacy and vendor applications.
• Build the package as per customer specification and tested in XP environment.
• VBScript to automate applications and deploy it silently.
• Creation Merge Modules to replace shared files in application.
• Used validation wizard to check validation (ICE) errors in application and to ensure MSI is compatible with Microsoft SDK standard, Logo compliant.
• Reviewing other engineers work (Peer Review) to ensure the quality and functionality of the package created.

Software Engineer

Environment: Installshield, ORK, orca, VBScript,Batch Script

Responsibilities:

• Worked on Various applications to build MSI packages and created Transforms (MST) according to the package requirement.
• Created MSI packages for Lock down Environments.
• Used third party tools like Filemon, Regmon, InCtrl, Install Analyzer etc. as part of troubleshooting.
• Used Ghost 7.5 for Imaging process
• Interacting with client and end users to facilitate environment for User Acceptance Test.