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System Analyst Resume

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NJ

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SUMMARY:

  • Possesses over 10 years of practical experience in the design, implementation and support of LAN/WAN networks in Information Technology. I specialize in Cisco, Nortel and Avaya Switches and Provisioning.
  • Highly skilled in telecommunications, interpersonal communications and team facilitation. I am a consummate professional who possesses excellent user interface skills and has ability to coordinate teams and interface with all levels of management.

TECHNICAL SKILLS:

HARDWARE: Nortel PBX switches option (11c - 81c) Avaya 8700 Series, G3R, Ethernet Hubs, All Personal Computer Hardware s, including Compaq, Dell, IBM PCs, Fluke and Nortel CS1000 switches

SOFTWARE: Cisco IOS, Windows 3x/ DOS 6.22, Windows 95/98/2000s/XPs, Windows NT 4.0, MS Office, 95/97/98/200/XP, Window Vista, lotus Notes 6.0, Procom, callpilot, symposium, Avaya Quality Monitor, Avaya Contact Recorder, Avaya Aura Contact Recorder and Element Manager.

PROFESSIONAL EXPERIENCE:

System Analyst

Confidential

Responsibilities:

  • Add, Moves and Changes on Nortel CS1000 (VoIP). Design and implementation on E911. Adds, Moves and Changes on Call pilot Voicemail. Support wan circuit from various providers ranging from fractional DS1, /T1, PRI, ISDN, POT, PSTN, T3/DS3 and other broadband technology. Including Voice, Data encrypted Voice/Data and VPN serves using PPP. Troubleshoot PBX and VM problems to minimize downtime. Performed moves, add and changes of over 1,000 lines by programming TNs, DNs, CDNs, ACD queues and phone sets. Used Element Manager to program and manage the SIP link between the CS1000 and Microsoft Exchange.
  • Symposium Express Call Center Server: Managed call routes for agents by creating call treatments, supervisor/agent assignments and user administration. Installation of polycom in all the conference rooms and all the rooms. Installation and programming of Avaya Aura Contact Center for users both on thin client and PC. Add, delete and changes on Avaya WFO. Add, delete and changes on Avaya Contact Recorder. Supporting agents in the call center. Open trouble tickets with the vendors.

Telecom Engineer

Confidential

Responsibilities:

  • Implementation of Avaya Definity Switches. Add Moves and Changes on Avaya switches. Add Moves and Changes on voicemail. Troubleshoot Lan/Wan related problem with (fluke). Support Wan circuit from various providers ranging from fractional DS1, /T1, PRI, ISDN, POT, PSTN, T3/DS3 and other broadband technology including Voice
  • Data encrypted Voice/Data and VPN serves using PPP. Punch down cross connect from the switch to 110 block. Run cat 5 cables to the switch, Provide Voice/Data connection to the trading floor. Run the daily tape backup and once a week full tape backup. Resolve issue on trouble tickets and open trouble ticket with client.

Confidential, NJ

System Analyst

Responsibilities:

  • Design and implement LAN/WAN for IP network. Designing and Implementation of Nortel Pbx (option 11-81c) Installation Routers and Switches. Support WAN circuit from various providers ranging from fractional T1s, Creating ACD Que and adding user to ACD Que on Nortel

Confidential, Fort Dix, NJ

PBX Technician

Responsibilities:

  • Equipment: Nortel Switch (11c-81c), Nortel Call pilot, Nortel Meridian Mail. Designing and Implementation of Nortel Pbx (option 11-81c). Programmed, installed and tested PRI and T1 trunks. Programmed PRI trunk for 911 directly to DOD. Created accurate databases for customer installs. Add moves and changes on Callpilot. Scheduling weekly and monthly tape backup on Callpilot

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