SUMMARY:

• I am a dynamic professional with over fifteen years of niche experience in IT Infrastructure areas for keeping the business operations and systems running Confidential most high availability encompassing Product Application Support / System Engineering, Support & System Administration with varied technologies. A keen implementer with demonstrated abilities in IT Infrastructure Operations management and new technology implementation for streamlining
• IT related operations. I have the ability to identify core business and technology expertise lacking in IT infrastructure and maintain pragmatic partnerships with vendors, business units & peer organizations. I am Skilled in analyzing information system needs, evaluating end - user requirements, evolving technical solutions for complex communications systems management. Instrumental in maintaining SLA, and all IT policies with regards to Disaster Recovery /
• Business Continuity and High Availability to make IT infrastructure up and running; planning, designing, setting up and managing IT Infrastructure activities entailing installation of servers, networking devices, routers and firewalls, communication/ messaging devices and other peripherals & recommending changes for improvement adhering to the guidelines. An effective leader with distinguished abilities in end-to-end project management based on PMP methodologies, custom designing of IT & business solutions based on ITIL; & motivating team members to maintain deliverables as per SLA of the Group Policy.

TECHNICAL SKILLS:

Technical: Service Delivery of IT Infrastructure specialized in UNIX/Linux, VMware, Storages, Backup & Recovery Process re - engineering & setting up of resilient technical solutions for various mission critical operations based upon ITIL Standards System Integration, Engineering and System Administration on the platforms include vmware vSphere, Sun Solaris, IBM AIX, Redhat Linux, SUN Solaris LDOMS, Containers / Zones, IBM AIX LPARs & VIO, EMC Clariion, EMC Celerra, EMC VNX, EMC Avamar and EMC Recover Point Actifo and Commvault; installation, configuration of various 3rd party tools and software products such as VERITAS Volume Manager, VERITAS Clusters, Oracle, and Apache on UNIX and Linux platforms

Business Skills: Project Management-Service Delivery Management -IT Infrastructure Management-Process Migrations -Team Management-Resource Optimization -Incident Management-Client Satisfaction -Change Management-Problem Management -Data Centre Operations-Vendor/Stakeholder Management

PROFESSIONAL EXPERIENCE:

Confidential, MD

Senior UNIX Engineer

Environment: Sun Solaris 10, 9, 8 on M4000, E2900, V890, Oracle Exadata and etc., Redhat Enterprise, Linux, vSphere 5.5, 5.1, 4.1, EMC VNX 5700, EMC Celerra NS 480 and Clariion CX4 Storages, EMC Avamar, Commvault Backup, Actifio PAS, EMC Recover Point, OpenLDAP,, Puppet Enterprise, Veritas Volume Manager, Solaris Volume Manager, Veritas Clusters, ZFS, Linux LVMs, Kickstart & Jumpstart

Responsibilities:

• Responsible for the service delivery of VMWARE platforms, UNIX/Linux, Storages and Backups; Server / OS upgrades & Data centre operations and responsible for managing DR solutions using EMC RecoverPoint, Commvault and Actifio CDS
• Handled the major data centre consolidation and optimization of (500 and plus servers) Production, Test & Development/staging Servers from Physical to Virtual environment through use of vmware virtualization, EMC VNX /Clariion and Dell servers; handled further hardware / storage refresh projects and vmware platform upgrade projects from 4.1 to 5.1 and currently working on migration to vSphere 5.5
• Managing day-to-day system administration tasks which were not limited to vSphere operations, performance tuning, OpenLDAP administration, Veritas Volume Manager, Solaris Volume Manager, Veritas Clusters, ZFS & Linux LVMs, Kickstart & Jumpstart Servers, samba, apache, Websphere, various deployment and troubleshooting of internal applications used for research purposes; Deployed LDAP server for centralized authentication of UNIX / Linux Users
• Installing and maintaining kernel and application patches and packages on Redhat Enterprise Linux and Sun Solaris
• Devised a Disaster Recovery solution for our datacenter using EMC Recoverpoint and Actifio CDS to meet RTO/RPO requirement of the business unit
• Architectured and implemented CommVault backup with de-dupe for our Scientific computing group to reduce the disk utilization by reducing the TCO
• Ensured BCP compliance of the IT infrastructure's by designing and implementing proper backup solutions using EMC Avamar and commvault; Data archiving for extended retention of our scientific research data using SpectraT120 tape library; Integrated Data domain storage array with EMC Avamar;
• Successfully managed and coordinated operations with Service desk / NOC, Change Control Board, cross-functional teams; handled vendor relationship to provide support, upgrades and enhancements
• Responsible for documenting KPIs for continuous service improvement process; Resolving critical Severity 1 incidents, guiding the team for early resolution, help for preparation of RCA with problems
• Pivotal in supervising, mentoring and implementing applicable solutions to ensure the needs of internal clients in a timely manner following ITIL standards and procedures; Took leadership to build a wiki portal for Knowledge Management to maintain the Standard Operating Procedures (SOPs) and appropriate workarounds, Solutions and risk mitigation plans for various incidents and problems
• Followed project management processes in managing Changes, Schedule, and communication with key stakeholders for technology / hardware refresh project

Confidential, MD

Senior UNIX Administrator

Environment: Solaris 10,9, IBM AIX 5L / 5.2, P520, P690, E K, V890, E480, V210, Sun Blade, Redhat Enterprise Linux 5 & StorageTek, Commvault, Netbackup, Veritas Volume Manager, Solaris Volume Manager, SUN Clusters, ZFS, Linux LVMs, Kickstart, NIM & Jumpstart

Responsibilities:

• Played a major role in forming UNIX / Storage Administration Team; led a team with members operating from different geographical locations across the USA
• Instrumental in driving vmware virtualization project including developing a Proof of Concept for the virtualization and handled migration to consolidate several Physical machines to Virtual machines using vmware ESX 3.5 on HP blade system enclosure c3000 environment for Department of Health and Human Services - State of Maine
• Designed and implemented virtualization solution using Sun Solaris on Sun Blade T6320 using Ultrasparc T2 processor architecture for Department of Human Services - State of South Dakota, USA
• Efficiently handled end-to-end migration of enterprise applications and database from Confidential AIX 5L Servers to Sun Solaris10 and Redhat Linux ES 5; Performed Solaris LIVE Upgrade to upgrade from Solaris 9 to 10 on more than 100 servers
• Deployed High Availability Sun Cluster solutions for mission critical servers of Department of Social Health Services - State of Washington, USA
• Analyzed patches & fixes and recommended for deployment; created & administrated LDOMS and zones on Sun Solaris
• Servers and application Backup/Restores using Commvault and Netbackup tools.
• Significantly contributed in exercising working supervision over subordinates / project staff supporting the client; interfaced with PMO and key stakeholders so as to understand and provide solutions consistent with business needs
• Accountable for interfacing with client management so as to evaluate level of service being provided and resolved issues as appropriate
• Managed and effectively communicated planned and unplanned changes / outages; reengineered existing support process and identified / trained the new hires and team members on operational and technical perspectives.
• Tracked incidents and followed up for resolution with internal teams and vendors; ensured that the change process is followed across all projects
• Actively participated in writing the project proposal for a new client
• Efficiently handled escalations of cross functional teams (Windows, Network and Database Support Groups) when the respective team supervisors were not available
• Pivotal in cross the team members in order to maintain SLA effectively as well as maintain the balance across the team
• Shouldered responsibility of planning and preparing disaster recovery site; took leadership for building NOC (Network Operations Centre) infrastructure and trained new hires for network and server monitoring for clients based on ITSM model

Confidential, NJ

System Analyst

Environment: IBM AIX 5.3, 5.2 & 5L, 4.3, vmware ESX 3.5 and Redhat Enterprise Linux, Solaris 9, Confidential P570, P520E3500, V240, IBM Xseries, AIX LPAR, VIO, HMC, LVM, NIM, Jumpstart and Legato Networker

Responsibilities:

• Led Confidential AIX Administration Team so as to support Lawson Financials Application Upgrade Project on production, test & development environments from Confidential AIX 4.3 to 5.3
• Designed and implemented Confidential AIX Virtualization platform using Confidential AIX VIO Servers and built LPARs
• Shouldered responsibility of planning, designing and implementing ESX 3.5 on Confidential Blade centre servers
• Handled activities related to P2V conversion of more than 100 Windows and Linux servers; performed day to day operations of vmware ESX 3.5 like cloning, created templates and snapshots, vmotion, DRS with HA
• Involved in setitng up of SRDF for EMC DMX storages
• Managed activities related to AIX LVM and NIM administration
• Played a major role in setting up security standards by restricting the direct login for root and use sudo instead, recommended to the IT security team so as to enforce a policy to periodically change the root and application account’s password on all UNIX servers
• Ensured daily backup operation using Legato Networker tool
• Responsible for recommending appropriate PTFs and patches for server; responsible for designing technical solutions for various IT initiatives
• Significantly contributed in creating constructive and effective working relationship between teams
• Efficiently documented and updated the ongoing project activities from time to time; prepared daily reports on pending tickets and presented issues to the management

Confidential

System Engineer

Environment: AIX 5L, Solaris 8, 9 & 10, P630, P610, V890, V210, V480, Hitachi AMS 500, Infovista application and

Responsibilities:

• Administered activities related to end-to-end implementation of application and database systems and supported for Confidential AIX, Sun Solaris and Hitachi Storage based on customer needs
• Pivotal in deploying Veritas Cluster services on Sun Solaris so as to ensure high availability of Infovista Runtime Application System
• Responsible for creating LUNS, zones and managing Hitachi Storage Arrays; deployed Symantec ESM tool on the UNIX Platforms & ensured ticket closure and resolution; Monitored daily backup operations using HP Omnibackup
• Shouldered responsibility of managing knowledge transition and supporting Infovista Application for APAC, US and EMEA regions
• Analyzed requirements so as to develop and implement high level IT solutions for the customers
• Significantly contributed in implementing support management process to "Follow the Sun" support model for our support teams based in Asia Pacific region based on ITSM Service Model
• Successfully handled first level escalation for calls so as to ensure on-time delivery of the applications system for AP, EMEA and US regions during the designated support hours

Confidential

Technical Consultant

Environment: IBM AIX 4.3 and 5L & SUN Solaris 8 & 9, P630, P690, P610, E10K, E15K, HACMP, LPAR, Veritas Volume

Responsibilities:

• Administered activities related to end-to-end implementation of application and database systems and supported for Confidential AIX, Sun Solaris and Hitachi Storage based on customer needs
• Pivotal in deploying Veritas Cluster services on Sun Solaris to ensure high availability of Infovista Runtime Application System
• Responsible for creating LUNS, zones and managing Hitachi Storage Arrays; deployed Symantec ESM tool on the UNIX Platforms & ensured ticket closure and resolution; Monitored daily backup operations using HP Omnibackup
• Shouldered responsibility of managing knowledge transition and supporting Infovista Application for APAC, US and EMEA regions
• Analyzed requirements so as to develop and implement high level IT solutions for the customers
• Significantly contributed in implementing support management process to "Follow the Sun" support model for our support teams based in Asia Pacific region based on ITSM Service Model
• Successfully handled first level escalation for calls so as to ensure on-time delivery of the applications system for AP, EMEA and US regions during the designated support hours

Confidential, MO

Senior Solaris Administrator

Environment: Sun Solaris 8, E10K, E15K, Fujitsu Servers, Veritas Volume Manager, Solaris Volume Manager and

Responsibilities:

• Worked as a senior member for remote support of production / test / staging environments of Solaris Servers
• Handled activities related to Kernel patches and package administration
• Instrumental in coordinating with DBA Teams, Web Admin. Team and other Internal Development Teams for various tasks and updates for ongoing issues and resolutions
• Efficiently handled level 2 escalated trouble tickets; successfully administered Veritas Volume Manager & Veritas Cluster Services
• Managed activities related to performance monitoring using various tools
• Monitored activities related to Veritas Volume Manager Administration using vxdiskadm and CLI

Confidential

Module Leader

Environment: IBM AIX 5L, 5.2, IBM HACMP, LPAR, NIM, P690s

Responsibilities:

• Assisted Project Manager in recruiting new hires; identified needs of the new hires & prepared technical documentations as and when required
• Significantly contributed in preparing SOW for new clients
• Coordinated knowledge sharing sessions among the team members as a Leader

Confidential

Consultant

Environment: IBM AIX 4.3/5L, Sun Solaris 8, Windows 2003, P610, E3500, V480, Cisco Switches/Routers, PIX

Responsibilities:

• Played a major role in managing Confidential HACMP Systems for Petroleum Development of Oman
• Significantly contributed in analyzing and updating maintenance level, fixes and patches
• Administered activities related to AIX Logical Volume Management
• Shouldered responsibility of writing several shell scripts for monitoring systems performance
• Accountable for handling activities related to administration of Windows 2003 Active Directory Services
• Instrumental in deploying McAfee ePolicy Orchestra (ePO) for centralized repository for automated antivirus updates to the PCs
• Successfully managed CISCO Routers and PIX Firewalls

Confidential

Customer Support Engineer

Responsibilities:

• Played a major role in supporting and administering Confidential AIX, SUN Solaris, Redhat Linux, SCO-UNIX, Windows NT /, CISCO Switches / Routers and Firewalls for various clients in India
• Held responsible for various clients like Income Tax Dept. of India, New India Assurance, BSNL, Ford Business Services, State Bank of India, Rane TRW Steering Systems and etc
• Shouldered responsibility of installing and maintaining heterogeneous IT Infrastructures for above clients
• Accountable for migrating users, shares and printers from UNIX LAN Server to Windows NT domain
• Instrumental in migrating Lotus CC mail to Microsoft Exchange 5.x