OBJECTIVE:

• To acquire a position at a forward thinking and customer oriented company, to utilize my management skill and ability to work with people and teams. Also to relate complex infrastructure ideas and plans to management or divisions of business that utilize computers, but need assistance in their return of investment and possible increase of efficiency.

PROFESSIONAL EXPERIENCE:

Confidential, Souderton, PA

Infrastructure Manager/ Lead Administrator

Responsibilities:

• Manage field technicians and drive direction of daily activities
• Supervise new project task and timelines with customers to fit their needs and timing
• Implement job structure and working guidelines for current and future employee growth
• Work directly with CEO, CFO and other higher management members on project planning and cost budgeting
• Delivery proof of concept for early planning phase of projects
• Implemented and managed VMware VSphere 5.x with Equillogic SAN system
• Partnered company with over a dozen manufactures to have pricing equality with larger firms
• Developed and maintained new backup routines and Disaster Recovery options for many key clients
• Managed career development of employees and created a bi - weekly meeting session to keep abreast of changes at sites and morale of employees
• Managed firms client list of over 20 different companies with varying Information Technology needs
• Standardized on products for online backups and email Virus/SPAM protection as well as helpdesk software
• Worked with non-profit organizations to secure fair pricing and better support contracts with vendors, such as Confidential, Confidential and Confidential
• Maintained and updated SharePoint company website to utilize Helpdesk tracking and project planning management
• Corrected DNS, Active Directory and Firewall configurations to better allow use of systems and lessen traffic load on network
• Secured bids for company which resulted in growth of revenue by over 40%
• Windows XP/7 support as well as Windows Server 2000/2003/2008 R2/SBS administration, deployment and design
• Backup Exec, iBackup, vRanger, Confidential and MS Backup system to backup networks and systems for client servers

Confidential, Wayne, PA

Operations Analyst

Responsibilities:

• Team lead for all backup system used in both corporate data center as well as hosted location at Confidential (Philadelphia, PA)
• Worked with scripting of the daily batch jobs to allow for systems to work seamlessly with off-site storage
• Is subject matter expert (SME) in Windows 2003, ArcServe, vRanger and Confidential systems
• Also act as SME for NetApp device systems for LUN management and design
• Act as the face of Operations for corporate meetings and off site dealing with both vendors as well as customers
• Saved company $100K+ due to knowledge of systems and architecture for backups
• Designed solution for recovery and backups at both company locations
• Was lead on multiple disaster recovery tests - for both backups and Windows systems
• Worked as main report for monitoring systems and scripting of new watchers for systems and devices
• Was architect in making remote domain/child domain for redundancy of the Hosted systems site at Confidential
• Worked with Business Objects to create reports to present efficiency of backups and monitoring software, as presented to leadership team.
• Negotiated with outside vendors on cost and analysis of perspective systems and return of investment (ROI)
• Contact for finance to review billing accuracy and questions for expenses
• SME for asset management of systems and high dollar software, hardware and supporting peripherals
• Main contact for project management as well as weekly change control

Confidential, Exton, PA

Network Administrator

Responsibilities:

• Ran entire network with 25 servers and 300+ workstations
• Managed GPOs for network and designed tighter control of onsite and offsite access to systems
• Setup and administered FTP server to allow for customers to access online documentation of airplane systems and run books
• Brought in VMware 4.x and setup systems to allow for smaller footprint and lower operating costs, as well as multiple redundancies of key systems
• Installed and updated the backups to run in a single library over private network
• Maintained systems from Windows 98, DoS 7.2 and Windows Server 2K3-2K8
• Setup Dell SAN and managed space quotas
• Assisted in batch close for month end for accounting division
• Maintained all systems for CEO and senior management including MAC OS systems
• Redesigned systems to use less switches and better weather tolerance
• Setup automatic system alarms via multiple VPN and internet connections and dial out systems to alert of datacenter issues

Confidential, Horsham, PA

Security Engineer

Responsibilities:

• Supported Windows XP systems and Windows NT4.0, 2000 and 2003 servers and UNIX AIX systems
• Diagnosed Legato backup issues and reconfigured to support fast through put
• Made needed adjustments to accommodate LTO3 library
• Configured systems to save to disk and used staging to allow for maximum speed of drives
• Assisted in off shoring initiative for call center and collections departments
• Preformed data collection for project planning via SMS to give a snapshot of system capabilities to allow for proper planning during new developments of business needs
• Assisted in the monitoring and maintenance of Autosys job tasking system
• Monitored systems health and availability with use of MOM ( Confidential Operations Management tool)
• Used MOM ( Confidential Operations Management) and Big Brother to monitor systems and connections to sites
• Configured Legato to allow for a smoother backup of systems and a smaller backup window and set system for writing verification
• Lead for the Disaster Recovery services based on a full recovery from Smitty sysback and Legato to do a full system restore of systems including web site services
• Managed disaster recovery systems and solutions for network critical units
• Troubleshooting for both LAN and WAN issues
• Directory administrative role in account creations and maintenance
• Used NetOp to control servers for Windows and Telnet for UNIX
• Acts as liaison to business units and IT staff
• Ran TreeSize3.0 reports to control disk management and quotas on servers
• Did daily troubleshooting to mixed staff locations both local and remote via VPN, Netilla system or RAS
• TrackIt ticketing system and Remedy ticketing system
• Ensemble client for telecommunication system management and for backups

Confidential, Allentown, PA

Help Desk Analyst/Consultant

Responsibilities:

• (Contractor with options to become full time employee at multiple locations on East Coast)
• Onsite lead for multiple engagements
• Lead technician promoted to field engineer due to quality of knowledge and willingness to work with team
• Supported Netware 5.1 with NW Admin
• Used ACD phone system to manage calls
• Communicated with multiple levels of support organizations for troubleshooting
• Assisted in surplus hardware removal
• Worked as both first level and second level support
• Troubleshooting and diagnostic work for Windows 95/98/2000/XP