SUMMARY:

• Progressively maintain extensive expertise in Microsoft Windows, Exchange, and Lync Server.
• Dramatically disseminate standardized metrics after resource - leveling processes.
• Objectively pursue diverse catalysts for change for interoperable meta-services.
• Quickly cultivate optimal processes and tactical architectures.
• Concentration of knowledge configuring Exchange components, including High availability features (DAG, CASArrays, Clustering, Load Balancing) and providing a full gamut of support to infrastructures
• Adept with Lync Server deployment for messaging and collaboration services, Pools for high availability, modality utilization, Enterprise Voice, and full unified communication support.
• Expertise in documentation, process and plan development.
• Well versed with windows Server platforms, PowerShell, and Virtualization.

TECHNICAL SKILLS:

System SKILLS: Exchange Server Windows Server Lync Server VMWare Office 365 AD/DNS/DHCP/Networking

SOFTWARE KNOWLEDGE: Cisco Routing and Switching Firewall and Networking POLYCOM Backup and Recovery Oracle/Material Management TEAM PLAYER

PROFESSIONAL EXPERIENCE:

EXCHANGE ENGINEER

Confidential, Frisco, TX

Responsibilities:

• Planned necessary steps and tasks for Office 365 deployment to include domain registration, federation implementation, mail flow configuration, and mailbox migrations to create a hybrid deployment
• Implemented Office 365 components for Exchange Online to create relationship, define migration endpoints, and test integrated components.
• Prepared migration plans for Exchange 2013 environment that encompassed readying AD for user synchronization, migration timeline, and resources needed
• Federated on premise Active Directory with Azure services for directory synchronization of accounts and attributes.
• Managed on premise mailboxes and DAG clusters before and after mailbox moves to redistribute remaining mailboxes and ensure continued health and performance
• Automated migration using PowerShell to create batches of users and use the move request command.
• Administered Windows Server 2012 on VMware Virtual infrastructure for all remaining Exchange servers on premise
• Applied patches and system upgrades to Exchange on premise servers to apply the latest security patches.
• Developed scripts for reporting and automation such as user mailbox sizes and statistics and server health reports
• Documented status reports for Exchange environment and provided end user support and troubleshooting services.

EXCHANGE ENGINEER

Confidential, Houston, TX

Responsibilities:

• Implemented and maintained Exchange 2010 and Lync 2010 environments for over 4500 users to unify communications and provide solutions to IM and conferencing needs.
• Provided Lync 2010 High Availability by establishing pools to distribute user connections and provide reliable services.
• Setup Lync Edge Server to allow for external connections from remote and federated users
• Implemented video on demand solutions using Polycom Real Presence and added these servers as trusted applications within Lync and testes interoperability.
• Ensured that systems were maintained and supported to run effectively by running reports on utilization, performance, and planning changes as needed.
• Setup web and on premise room video conferencing for executives and company wide meetings to ensure smooth operability.
• Provided day - to-day support for both Lync 2010 and Exchange 2010, including client troubleshooting, user, server and services troubleshooting.
• Deployed Lync enterprise voice with PBXintegration for dial in and dial out conferencing capabilities
• Responsible for patching and patch management, documentation and testing of patch processes.
• Prioritized daily tasks to ensure services level agreements were met.

Exchange Administrator

Confidential, Frisco, TX

Responsibilities:

• Proactively maintained, analyzed, monitored and designed documentation and testing of Exchange 2010 Performed server and network diagnostics, maintenance and repairs, including updates to Windows Server 2008/2012.
• Performed daily Exchage 2010 monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Performed routine backup operations, ensuring all identified file systems and system data are successfully backed up off - site.
• Provided Server Administration including configuring folder shares; security permissions; server roles including AD, DHCP, DNS, Hyper-V, IIS. Exchange 2010
• Administration adds / changes / moves; distribution and security group management; password resets

NETWORK ENGINEER

Confidential

Responsibilities:

• Network Support Team Member of Confidential Enterprise network monitoring, configuration, implementation and troubleshooting of Cisco routers and switches.
• Provided network support onshore and offshore. Generated KPI reports on all active devices on Confidential CAMPUS LAN.
• Maintained Company s LAN/WAN connectivity and services between various sites and making recommendations to enhance their uptime, reliability and performance.
• Designed Data Network infrastructure for Confidential using Visio and E - draw applications
• Configured management of company s Cisco hardware based network infrastructure which include Cisco routers, Switches and wireless devices.
• Generated reports on Confidential WAN links performance and ensuring set SLA agreements are met by services providers