SUMMARY

• A dynamic professional with 8+ years of Software Industrial experience in which 4+ years of Salesforce CRM Experience.
• 4 years of Extensive client interaction experienced in good verbal & written communication skills Confidential Onsite (USA) with world renowned corporations like Confidential (Wilmington, DE), Confidential (Pittsburgh, PA), Confidential - Confidential & Confidential (Atlanta, GA) and Confidential -AI (Boulder, Co).
• Have excellent Hands-on experience in Salesforce Application Development and also Administration such as User Management, Profiles, Roles, Permission sets, Reports, Dashboards Workflow rules, validation rules, approval processes, Formula fields, Email Alerts, Sandbox Creation, Sandbox Refresh, License Handling, Code migration through Change sets and Data Migration through Apex Data Loader and Blue wolf application Batch jobs.
• Expert in Service Cloud, Sales Cloud and more in Sales force CRM Customization of Force.com Developments with APEX Class, Visual Force Page and Triggers.
• Worked in ITIL Frame Work and Agile Scrum methodology.
• Key Resource on project team with Develop and execute test scenarios and test cases for unit and integration testing and effectively interact with Business Analysts, Architects clients and Management.
• Analyzed and understand the Business requirements with technical feasibility. Providing recommended solutions to customers in business process, development and maintenance.
• Experience of working in both complete Software development life cycle and also Application Service and Maintenance involving designing, development, documentation, testing and maintenance from end to end t
• 2+ years of experience Enterprise Application integration Solutions and architecting BPM solutions for clients across the globe primarily North American Insurance markets.
• 1.5 Years of experience in Supply Chain Management Domain in Red prairie tool and Web Methods Integrator providing solutions for clients across Asia Pacific Regions
• Adept in end-to-end development of software products from requirement analysis to system study, designing, coding, testing, de-bugging, documentation and implementation.
• Good interpersonal skills, committed towards work, hardworking, orientation and determination to learn new technologies and take up challenging tasks.
• Good in communication and good team player.

TECHNICAL SKILLS

Primary Skill Category: Customer Relationship Management (CRM)

Sub Skills: Salesforce.com (CRM) & BigMachines (CPQ).

SalesForce.com Proficiency: Configuration, Administration, VF Pages, ApexClasses, Trigger, Blue-Wolf and Report Scheduler .

Scripting Languages: Java Script

RDBMS: MySQL

Web Technologies: HTML

SCM: CVS, SVN

PROFESSIONAL EXPERIENCE:

Confidential, WILMINGTON, DE

Senior Sales force Development Lead and Administrator

Environment: APEX, Visual Force (VSF), Data Loader, Blue-wolf Replicator, SNOW and Eclipse IDE.

Responsibilities:

• Experienced in Development and Enhancements on Dashboards, Reports, Forms, Templates, custom objects, Layouts APEX Coding, Visual Force and Triggers.
• Performed ongoing system administrat on salesforce User Management, Roles, Profiles, security settings, object relationships, Fields, Sharing Rules, Permission sets, profiles workflow rules and data integrity.
• AS CAB Manager in ITIL Process needs to review all changes and Approve change Requests for all Applications.
• Sandbox Creation, Sandbox Refresh, License Handling, Code migration through Change sets and Data Migration through Apex Data Loader Tasks.
• Expert in Force.com application development, salesforce.com integration and extension, features, designing solutions, using the Force.com API, APEX, Visualforce, applications from the AppExchange and other tools that extend the product.
• Taken care of monthly apex batch jobs, Blue-wolf replicator issues, monthly tasks such as currency uploads, pricing-condition batch jobs (to SAP BW)
• Helped drive end-user adoption of Salesforce through documentation, support and of new and current employees.
• All Project management activities associated with further Salesforce developments and integrations.
• Evaluated all SaaS vendors’ operational practices, security and system architectures.
• Maintain and monitor all the Salesforce.com applications in all the environments that is, development, staging (QA) and production, Fixing all the bugs that may arise in production (Incident Management), Find the Root cause and give the Permanent solution for known errors (Problem Management), Deployment of the enhanced modules (Change Management), Handling all Sales force Administration Activities (Service Management), Unit Testing and integration testing of the enhanced modules.
• Establish and maintain data quality through daily/weekly/monthly/quarterly reporting.
• Solving All incidents, Service Request and also implementing the change requests in production by providing right solution Technically Confidential the right time in CAB meetings.
• Worked on all salesforce Administrative Tasks and also developing salesforce Apex class, Visual force page and Triggers based on Requirements Coming from Demand Management. worked database de-duping and clean up procedures, including data migrations and mass data uploads.

Confidential, Pittsburgh, PA

Senior Sales force Consultant

Environment: APEX, Visual Force (VSF) and Data Loader Salesforce.com, Chameleon, Remedy and Eclipse IDE.

Responsibilities:

• Maintain and monitor all the Salesforce.com applications in all the environments that is, development, staging and production, fixing all the bugs that may arise in production, Deployment of the enhanced modules, Unit Testing and integration testing of the enhanced modules.
• Organizing Business workshops to define objectives, scope and requirements for the project and Requirements gathering and analysis by Co-ordinate with USA based business to understand application requirements, Creating Change and Deployment request for various markets in Chameleon tool also updating and tracking the chameleon tools.
• Provide technical support to all the CRM-SFDC based applications of Confidential through Apex coding and Visual Force Pages
• Analyzing technical problems and fixing solutions for the Integration with the various system involving in the project and Facilitate SIT, UAT for the business users, capture issues, transform them to technical language and deliver them with precision.
• Collaborate with other technical specialists with running, verifying test scripts for Deployment activity, Developing reports and dashboards for the application based on the requirements and Deployment of the change requests.
• Preparation of Functional AUD, Business Approval document, Development Complete Document, Change Request Form and Standard Operating Procedures Documents.

Confidential, GA & Boulder, CO

Development Lead and Business Analyst

Environment: Force.com, Sales cloud, Bigmachines, BML, APEX and VSF

Responsibilities:

• Requirements gathering and analysis for both SFDC and BigMachines.
• Organizing Business workshops to define objectives, scope and requirements for the project.
• Creating Mapping and configuration Sheets for Integration.
• Capturing and creating the data migration template and performing data loads.
• Creating Attributes in BigMachine quotes and Adding the Rules.
• Validating the BigMachine quotes From SFDC opportunity.
• Preparation of Functional and Standard Operating Procedures Documents

Confidential

Team Lead

Environment: Java, JSP, JavaScript, Ajax, SQL Server, TIBCO Designer, Business Studio, Contivo, EMS Altova XML Spy, Toad, MySQL Server Management, Windows XP, and UNIX.

Responsibilities:

• Organizing Business workshops to define objectives, scope and requirements for the project
• Interacted with the Clients and Creating a New Interfaces and Adapters using Designer
• Creating or changing the new Interfaces and doing mappings in Contivo and generating their XPDL.
• Analyzing technical problems and creating solutions for the Integration with the various system involving in the project
• Generating Mapping rules, Mapping the Schemas and Builds and Deploy the Project using Maven and updating Docs in My Prism.

Confidential

Senior Computer Programmer

Environment: JavaScript, TIBCO Designer, Case 360, MS Visio and MySQL Server Management

Responsibilities:

• Expert in Confidential fund services Business and functional knowledge.
• Designing the Work Flows in Microsoft Visio and integrating with the Case 360 tool.
• Understanding Business needs, Creating validation Scripts and Automation in JavaScript.
• Creating Customized Reports using SQL Queries in case 360.
• Handling incidents, fixing problem, Resolving bugs and improving the application by Code Clean up and Code review as per Java Standards in Case 360 Tool.
• Deploying the code through various stages to Production like integrating with CITICONNECT through JMS (Java message service) and Web services using java.

Confidential

Computer Programmer

Environment: Oracle-PL/SQL, UNIX, Oracle and Access, Redprairie, WebMethods, Baan, Solve IT, GOSS, Windows and Linux.

Responsibilities:

• Prepared all the documents for hp trilogy process and all the support process.
• Educated the Computer Programmers by innovative approach to fix all the integrator issues quickly and correctly by means of short cut queries.
• Implemented ITIL process for the betterment of project and prepared additional support documents for the team leaders and Computer Programmers.

Confidential

Computer Programmer

Environment: Java, Oracle 9.2.0.7, Eclipse3.1, EARS Remedy, Site Scope, Windows 2000, Intel 512 MB RAM, and Pentium IV.

Responsibilities:

• Status Monitoring in Site scope for all US brands Application.
• Analyzed and provided feasible solution for SEV2 issue.
• Fixing all the issue of new development team of NJI’s.

Confidential

Computer Programmer

Environment: Oracle, SQL, MS-Access, Toad, Putty, OVSD, Windows XP, and Unix.

Responsibilities:

• The “Support and Sustain” services include Incident/ Problem Management, Availability Management, License Management and Release Management.
• My part of work in OM Team is to perform Knowledge Transfer, Support and Maintenance of the application in collaboration with HP. and my part of work in OM Team.
• Responsibilities:
• Taken up the process of extracting the ticket details of the tickets that have fallen within any past time and period from the OVSD.
• Possess knowledge on ATAS an automated tool that is been used to handled service tickets.